Mucho cuidado con llevarlos a reparar con Toyota, los coches los llevan a los deshuesaderos a que…read moreles cambien piezas antes de entregárselos a los clientes, viles rateros

We have been calling and calling for few days to make an appointment to purchase a Toyota Raize…read moreunfortunately no one answers at this Dealership. So we decided to make a trip to Mexicali and Purchase one.

Highly recommend Toyota Chula Vista. My battery died for my 2015 Prius C. I wasn't sure if I just…read moreneeded to charge my battery to full capacity or if it needed to be replaced. I wasn't sure if there was something going on with the charging system or that I just hadn't driven my Prius enough because I had it garaged for quite some time. I was served by a gentleman named Mario in the parts department. Mario is very knowledgeable And he explained to me all the options and possibilities regarding the situation and that it was imperative to do a series of tests to find out whether it was a battery issue or there might be something going on with my charging system. I personally will never go to any other Toyota dealership from now on. When I arrived a very tall nice salesman offered to carry my battery core back to the Parts Dept for me. The salesmen did not mock, make fun of me, snub me and turn their backs on me when they realized I wasn't there to purchase a vehicle from them. When I arrive to the Parts Dept. Mario was very professional, polite, courteous, and above all thorough. He explained to me how my Warranty works if I was to purchase a battery from him he also explain to me the testing process and allowed me to leave my battery core behind to have it tested to see if it could hold charge. Because it was a little time-consuming there was a nice waiting room with coffee and the TV was turned to the sports channel, which was quite refreshing as I waited for my turn in line as I am handicapped and it is necessary for me to sit. The place was clean and the staff was very friendly. I filled out the proper paperwork. I was allowed to leave my old battery over the weekend in order to accommodate my work schedule. I was in route to other appointments and my battery also required additional charging time in order for them to thoroughly test my battery properly. Mario wanted to make sure I had all the information necessary in order to make the right decision incase I might have to purchase a new battery. these gel filled batteries that go under the seat of the Prius C are very expensive. This was not gonna be an easy decision and if it wasn't the battery and the charging system, I needed all the information I could get to make the right decision for me and my budget. Another reason I prefer this dealership over the other Toyota dealerships is because in the past when I arrived at the other dealerships, I was driving my 2014 Honda Accord. I own a 2006 Toyota Highlander as well. In the past, I've pulled up to other Toyota dealerships in my Honda and have literally been made fun of and ridiculed by the salesman for driving my Honda to the Toyota dealership. I was also treated poorly when asking for directions to the Parts Dept. when the salesman realized I wasn't going to purchase a vehicle at that time. The funny thing is the Honda belongs to my daughter, and I personally love Toyotas' and would buy nothing but a Toyota. I've owned many Toyotas in my lifetime but I digress this is a great dealership. I really felt like they were looking out for me as a Customer.

I had a 9:15 appointment on a Saturday morning. Showed up at 9:00, checked in. Was told to pull…read moreinto the middle lane of the Service Center and that my service advisor would be with me soon. I waited 1 hour, no one came to help me. All the while, cars in front of me, behind me, and next to me were being helped. They don't value your time. They say they prioritize appointments over walk-ins, but it's clear that they don't care at all. Wasted my time, my gas, and they totally disrespected me. Never coming here again. I hear the other Toyota dealerships in San Diego have better customer service. They don't know how to run a dealership. Would give zero stars if I could. Stay away if you're looking for service!

My original review still stands so I will add a bit to it…read more There is more diversity here which is good. More women and races other than Hispanic so I didn't feel any outward hostility like before. The cars are still good if you know how to search for them. They seem more expensive now, most cars go over $1K. The key is in the car but you can't start it. A few people did and it was enough to see if the car is a bucket so take that risk if you dare, they aren't going to kick you out over it. The are only Porta potties there so use the restroom beforehand. Be prepared to pay for your deposit immediately after bidding. If you don't, they will make a big deal about it. Know your limit on a car and stop bidding when you hit it. It makes no sense to overpay. It's best to have 5 well researched cars. The pictures show almost no damage so be prepared. Do your research on the cars. Unlike offerup or Craigslist, you don't have to worry about someone actively concealing some horrible problem. Yes there are plenty of lemons being sold, you see them on the side of the road, but I've gotten 3 cars here and all have minimal problems.

We donated a non-operational Chevy S-10 truck to a non-profit organization, and they have a…read morepartnership with Otay Auto Auctions for towing away donated vehicles & auctioning them off, with proceeds benefiting the non-profit organization & a tax deduction for the donor. Here's a summary of how things proceeded- Saturday pick up scheduled via phone confirmation. I let the employee at Otay Auto Auctions know we wanted this taken care of ASAP. When Saturday afternoon rolled around, we didn't have an update. I called to confirm pickup, only to be told the driver was busy/not available. No call from them, letting me know. I had to call to find this out. I arranged a pickup for the following Tuesday 1pm - 4pm. Not wanting the same outcome as before, I called Monday to confirm Tuesday pickup and make sure everything would be set. Tuesday, didn't hear anything from Otay Auto Actions, again. Called around 2pm, and was told tow truck broke down, and they need a couple hours to see if another flat bed tow truck driver would be available. No courtesy call from them, for the second time. I informed the employee if this matter wasn't taken care of that day, I'd cancel & seek another towing company. Otay Auto Auctions called me, informing me pickup would arrive 5pm - 7pm. Once the tow truck operator arrived, it was a pleasant experience. He had all the necessary paperwork to sign, and even though the S-10 had flat tires, with a little help from me, it was loaded on the flat bed, and was off on it's way. Only memories of driving it in my possession. Otay Auto Auctions refused to notify me of pickup delays, causing loss of time. It's a simple matter of calling/texting, and a matter of good customer service. If I were to donate another vehicle, I would choose not to deal with Otay Auto Auctions. Don't recommend.

Tried to sign up for their auction service. They tried to charge me $200 to activate my account…read morealong with some sort of ID verification when I have a few friends who had absolutely no hassle with their activations. Avoid this company.

I missed the "pick up" date the day after the San Diego location auction and the next day was a…read moreholiday and the yard was closed. I returned the day after (a Friday) and was told I needed to go to Escondido to pay for a vehicle that was sold and stored in San Diego. This was at 4:00 PM and the Escondido location would be closing in 30 minutes. That was on a Friday. The next possible day to pay for the vehicle was Monday and now there were going to be 5 days of 'storage fees' due at $25/day, adding $125 to the already existing buyer's fees. Altogether, the fees were more than I bid on the vehicle. This is just more bullshit to suck money from unsuspecting individuals who are not familiar with these con artists and thieves. This is the worst customer service I have ever encountered. They are not to be trusted. STAY AWAY!!!

Came in for service. Armando Lopez was great. He listened and took down my concerns. Everything was…read moreexplained to me in detail and my car was taken care of.

Probably one of the worst experiences I have ever had when buying the car…read more When we came, everything seems to be fine. We were shown a car that we came for. Test drove it, went around it. Saleperson showed us all the documents, including CarFax report. The report showed that this car was in perfect condition and did not have any issues. We decided to proceed with the purchase. This when the problems started. As we were signing some preliminary paperwork, "new" Carfax report was presented that showed that the car had some minor damages... I stopped and pointed this out to sales person. He seems to be confused and could clearly explain how two paperwork were printed for the same car... He called Sales Manager and I tried to point this out to him, but instead he took it personally and started rasing his voice on me!!! This was unheard off!!! I was ready to walk away from that car, but my parents stopped me, since they were the once who were buying the car and given their age, they did not want to go through hustle of looking for another car at another place. We completed the purchase and walked away from that place. Another surprise was when we came home... The keyfob battery had to be immediately replaced as it was dead. Minor thing but given to what we had to deal with earlier, just added up to the pile. Personally, I will never go to that store ever again and would urge anybody not to shop there, unless you love surprises.

I've bought several cars from here. Sad truth is u take ur chances at this business. I bought one…read morevehicle and soon as I drove it out the gate I had the thought to look under the hood. Good thing I did. The engine was running but I couldn't see anything moving! Nothing! I realized the main pulley was broke so no belt movement. That blew me away as I had never seen that before. How could the engine be running as im hearing it clearly but there is no visible movement??? So, I couldn't even drive it home bcos if the belts aren't moving the water pump is not pumping and it would overheat in a few blocks. So I had to get it towed and the mechanic told me I was looking at a bill of approx 3800 dollars. I didn't pay but 800 dollars for the car. Do u think I got any money back? Hell no! I was screwed. Brownfield screws people every week. One guy came in the yard with a pistol to get his $ back but he just ended up in jail. I don't condone his behavior but I certainly understand. And this is just one of my experiences with these hoodlums and thieves. ​

well i too have had a bad experience. bidding online requires a deposit of 500, so i did that after…read moreyou win and pay for car you then can reques t a withdrawal of your 500. it has been over a month that i put in my withdrawal and it still says pending. i call auction and they told me that they would contact ip or it couldnt get that. it has been another week. still pending!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Next whom they use for online bidding doesnt have any contact info, says 24/7 support but no way to reach them