Mucho cuidado con llevarlos a reparar con Toyota, los coches los llevan a los deshuesaderos a que…read moreles cambien piezas antes de entregárselos a los clientes, viles rateros

We have been calling and calling for few days to make an appointment to purchase a Toyota Raize…read moreunfortunately no one answers at this Dealership. So we decided to make a trip to Mexicali and Purchase one.

Bought my truck from Toyota year ago, and absolutely love my truck. But I dread having to bring it…read moreinto service because of the service drop off. One occasion I waited two hours to drop off my vehicle even though I had an appointment, and on another occasion I booked an 815am appointment and I was not checked in until 845. They could fix this by when they accept cars into the service lines make one line for appointments only and other line for a walk-in customers, because it's very aggravating to see cars who arrived after me get serviced and assisted before me even though I had a very early appointment and now I'm running late for work or my next obligation. Other than that everyone is so helpful, knowledgeable, and respectful and I will always be getting a Toyota in the future!

I brought my 2020 Toyota Tundra to Toyota Chula Vista for regularly scheduled maintenance,…read moreincluding an oil change and tire rotation. A few days after getting my truck back, I noticed the steering wheel starting to shake. At first it wasn't terrible, but it progressively got worse. After a couple of weeks, it became bad enough that I called Toyota to explain what was happening and asked them to take a look at it. I spoke with the service advisor, Enrique, and unfortunately this is where my experience became extremely disappointing. I found his tone condescending, and there seemed to be very little willingness to actually help. He explained that Toyota only rotates the tires and doesn't balance them, and told me that if they looked at the truck and determined the problem wasn't related to their tire rotation, I could be charged a $90 diagnostic fee. What frustrated me the most wasn't even the $90--it was the attitude and unwillingness to help. The conversation almost made me feel as though I was somehow at fault because I waited a couple of weeks before bringing it back. The vibration wasn't severe immediately; it progressively got worse until I realized something clearly wasn't right. My truck did NOT have this steering-wheel vibration before the service. Toyota rotated the tires, and shortly afterward the vibration began. I wasn't asking them to diagnose every possible issue with my truck for free. I simply wanted them to check the work they had recently performed and see if the tire rotation could be contributing to the problem. I ended up calling a local tire shop and explained the exact same situation. Without hesitation, they told me to bring it in and that they would check it out and re-rotate the tires FREE OF CHARGE to see if that resolved the issue. That's what really bothered me. A local tire shop that had absolutely nothing to do with the original service was more willing to help me than the Toyota dealership that actually performed the tire rotation. I have no problem paying for legitimate repairs or diagnostic work when necessary. What I do expect is reasonable customer service, professionalism, and a willingness to stand behind the work that was just performed. Unfortunately, I didn't get that experience here. Based on the way Enrique handled my concern and the overall lack of customer service, I will not be returning to Toyota Chula Vista for service.

My original review still stands so I will add a bit to it…read more There is more diversity here which is good. More women and races other than Hispanic so I didn't feel any outward hostility like before. The cars are still good if you know how to search for them. They seem more expensive now, most cars go over $1K. The key is in the car but you can't start it. A few people did and it was enough to see if the car is a bucket so take that risk if you dare, they aren't going to kick you out over it. The are only Porta potties there so use the restroom beforehand. Be prepared to pay for your deposit immediately after bidding. If you don't, they will make a big deal about it. Know your limit on a car and stop bidding when you hit it. It makes no sense to overpay. It's best to have 5 well researched cars. The pictures show almost no damage so be prepared. Do your research on the cars. Unlike offerup or Craigslist, you don't have to worry about someone actively concealing some horrible problem. Yes there are plenty of lemons being sold, you see them on the side of the road, but I've gotten 3 cars here and all have minimal problems.

We donated a non-operational Chevy S-10 truck to a non-profit organization, and they have a…read morepartnership with Otay Auto Auctions for towing away donated vehicles & auctioning them off, with proceeds benefiting the non-profit organization & a tax deduction for the donor. Here's a summary of how things proceeded- Saturday pick up scheduled via phone confirmation. I let the employee at Otay Auto Auctions know we wanted this taken care of ASAP. When Saturday afternoon rolled around, we didn't have an update. I called to confirm pickup, only to be told the driver was busy/not available. No call from them, letting me know. I had to call to find this out. I arranged a pickup for the following Tuesday 1pm - 4pm. Not wanting the same outcome as before, I called Monday to confirm Tuesday pickup and make sure everything would be set. Tuesday, didn't hear anything from Otay Auto Actions, again. Called around 2pm, and was told tow truck broke down, and they need a couple hours to see if another flat bed tow truck driver would be available. No courtesy call from them, for the second time. I informed the employee if this matter wasn't taken care of that day, I'd cancel & seek another towing company. Otay Auto Auctions called me, informing me pickup would arrive 5pm - 7pm. Once the tow truck operator arrived, it was a pleasant experience. He had all the necessary paperwork to sign, and even though the S-10 had flat tires, with a little help from me, it was loaded on the flat bed, and was off on it's way. Only memories of driving it in my possession. Otay Auto Auctions refused to notify me of pickup delays, causing loss of time. It's a simple matter of calling/texting, and a matter of good customer service. If I were to donate another vehicle, I would choose not to deal with Otay Auto Auctions. Don't recommend.

Tried to sign up for their auction service. They tried to charge me $200 to activate my account…read morealong with some sort of ID verification when I have a few friends who had absolutely no hassle with their activations. Avoid this company.

I missed the "pick up" date the day after the San Diego location auction and the next day was a…read moreholiday and the yard was closed. I returned the day after (a Friday) and was told I needed to go to Escondido to pay for a vehicle that was sold and stored in San Diego. This was at 4:00 PM and the Escondido location would be closing in 30 minutes. That was on a Friday. The next possible day to pay for the vehicle was Monday and now there were going to be 5 days of 'storage fees' due at $25/day, adding $125 to the already existing buyer's fees. Altogether, the fees were more than I bid on the vehicle. This is just more bullshit to suck money from unsuspecting individuals who are not familiar with these con artists and thieves. This is the worst customer service I have ever encountered. They are not to be trusted. STAY AWAY!!!

Came in for service. Armando Lopez was great. He listened and took down my concerns. Everything was…read moreexplained to me in detail and my car was taken care of.

About a month ago I stopped in to Mossy Nissan CV one day…read moreafter seeing a used Pathfinder at another dealer. I was not actually out to buy a new car that day, just looking as my wife's 16yo Rav4 was showing its age. I met a very pleasent young man named Daniel on the lot. I asked him about the used car I saw at the other spot and he was honest saying it was a great deal. We then looked at a few other cars he had and told him I had to bring the boss (wife) back. No pressure, he handed me his card and said thanks for stopping by and he was here if I needed anything. I came back later that day with the wife and we test drove a few models. After meeting his sales manager Abdul they both made us feel appreciated, and like we were more important than the sale. We ended up buying a Pathfinder that day, after trying to find the one we wanted on another mossy lot, Abdul and his team found us an even better one, less miles, cleaner and the wife was overjoyed. Due to it getting late we did some paperwork and decided to pick up the car the next day (our choice, they were willing to deliver it to my house). When we came back to pick it up my son came along and ended up buying a brand new frontier, he had been saving and looking at older 4 runners, but fell in love with the Frontier. I can not say enough great things about Abdul, Daniel and Alejandro (who by the way sold me my Rogue) a week later... Everything from start to finish made us feel like family, no pressure, and made sure we were satisfied. Robert the general manager even checked in with us when we were waiting for my car. I can see why the team there is fantastic, talking to Robert you can see he cares about his customers and his team and is a genuine leader. If you are looking for a new or used car trust Robert, Abdul and their team at Mossy Nissan CV, you won't regret it. Even the dreaded financing is painless with Diego taking care of you... He even came in early to get my paperwork done before I had to go to work. I cant say enough great things about these guys. If you are in the market for a vehicle and want a team you can trust, go to Mossy Nissan CV, you will be writing a review like mine. Thanks guys!!! We are loving the vehicles..

I've bought several cars from here. Sad truth is u take ur chances at this business. I bought one…read morevehicle and soon as I drove it out the gate I had the thought to look under the hood. Good thing I did. The engine was running but I couldn't see anything moving! Nothing! I realized the main pulley was broke so no belt movement. That blew me away as I had never seen that before. How could the engine be running as im hearing it clearly but there is no visible movement??? So, I couldn't even drive it home bcos if the belts aren't moving the water pump is not pumping and it would overheat in a few blocks. So I had to get it towed and the mechanic told me I was looking at a bill of approx 3800 dollars. I didn't pay but 800 dollars for the car. Do u think I got any money back? Hell no! I was screwed. Brownfield screws people every week. One guy came in the yard with a pistol to get his $ back but he just ended up in jail. I don't condone his behavior but I certainly understand. And this is just one of my experiences with these hoodlums and thieves. ​

well i too have had a bad experience. bidding online requires a deposit of 500, so i did that after…read moreyou win and pay for car you then can reques t a withdrawal of your 500. it has been over a month that i put in my withdrawal and it still says pending. i call auction and they told me that they would contact ip or it couldnt get that. it has been another week. still pending!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Next whom they use for online bidding doesnt have any contact info, says 24/7 support but no way to reach them