This was by far the worst customer service experience I've ever had…read more
For over 3 months, Discount Tire kept calling me, claiming I never paid for my TPMS sensors and that I still owed them money. The manager, Samuel, was rude from the beginning and even told me I had "got free sensors." After telling me he wouldn't contact me again about the issue, he turned around and charged my card $1,756 without telling me.
After going back and forth with Samuel he kept insisting the charge was correct and that I hadn't been double charged. When I said I was going to call corporate, Samuel got defensive and told me corporate wouldn't help because "only I can give you your money back." He also claimed the charge on my account was just a hold and that my original invoice from March had never actually been completed.
After getting nowhere Samuel, I told them I was prepared to take them to small claims court over the $1,756 If the issue wasnt resolved. 3 days later, a different employee called me and admitted I was right the whole time. They found that my card had in fact been charged twice and told me I'd be getting a refund within five business days.
After more than three months of phone calls, arguing, and being told I was wrong, they finally admitted their mistake. An apology would go a long way but I doubt I will hear from them again
If you decide to do business here, I'd recommend keeping a close eye on your bank statements. And if you've been a customer before, I'd also suggest asking them to remove any credit or debit cards they still have saved on file. I definitely won't be coming back.
