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    Llantera Otay

    3.7 (3 reviews)

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    Discount Tire

    Discount Tire

    (229 reviews)

    This branch is superb! First, I yelped about tires, it gave…read moreme several options to choose, but the top most option Yelp gave me was this Discount Tires branch. Read their reviews, clicked their website, searched for the tires I needed. And of course the tires I needed must fit my budget. There were several branded tires that were offering discounts, huge discount. I signed in to get my $80 discount on Yokohama tires that were already on sale. Nevertheless, I called this branch; and the person I spoke to was very polite and helpful. I asked for a quote and asked if I can get the $80 discount being offered by Yokohama. He gave me the $80 discount on my 4 Yokohama tires, plus an extra Military/Veteran discount. Carlos (the rep that I spoke to over the phone) asked me if I want to get an appointment, and I agreed; so he gave me an appointment. Anyway, we just walked in on the same day I spoke to Carlos in to this branch, got in line, and when it was our turn (approximately 7 minutes in line) I told the guy (Saul is his name) that I already made an appointment and I have a record of the tires I needed, and of course the quoted discount amount Carlos gave me. He retrieved my record. The staff in this store are very helpful, polite, friendly, and most of all very transparent and honest. We only waited for a total of 40 minutes (walked-in) and our vehicle is all ready with new sets of tires. There are nearby stores where you can window shop while waiting. I'm recommending this branch 100%. Oh by the way, thank you much Yelp for your guidance in obtaining what I needed; you are simply the best!

    Sam Cooper What can I say about the guy let me start with…read moremy visit I had a concern about my tire unfortunately it was involved in a minor road accident it caused two minor gashes on the tire radius which one of the techs looked at it and told me the tire was fine just cosmetic after explaining it to me I was ok for the fact that the car is driven by my wife and my child but here comes along Sam Cooper manager and rips the tire piece of the tire and tells me here is all good now I'm upset he didn't even ask to do that so it made it worst now it's esthetic issue at least I can probably put super glue and go on with my day but the fact that he didn't even ask what his intentions were is the disrespect of approaching the situation the way he did. So I told him and express why he did it I ask to make it right he said no he won't replace it because it's cosmetic so now it is cosmetic problem which he didn't have the right to damaged the tire further it's not his and he had no right to make it worse then what it was so I called the cops and I know this is civil issue now but he didn't want to work with me on the tire situation not even a apology he said go ahead I can give you a prorated price on the tire but won't be able to use the warranty replacement remember he is the manager he can make things right on what he did very rude person shouldn't work there with that type of demeanor. I know it's just a tire and I can get another one is just the way he approached the situation and don't care I know writing this wont make a difference on the situation but hopefully someone talks to him such as upper management and changes his attitude on treating people that way karma has a way on getting people that act the way he does if anyone wanting to take their car there please consider other tires shops around the area and hopefully his sells drop we the consumers have the right to be treated respectfully and the only way is by his sells. I already made a complaint to corporate but until a solution or a call back on this concern gets addressed I'm taking him to court for damaging my property he had no right to do so I'm also contacting the better business bureau on this So called cosmetic damage they rather have tire potentially pop then to honor the replacement certificate because when they sell it they tell you road hazards any damages the tire gets replaced corporate greed at it's best to sell you a certificate Please consider thinking it twice on buying certificate because for them this is ok but a nail near the radius of the tire gets replaced or a pop on the road and then your rim will need to be replace

    Llantera Otay - autorepair - Updated May 2026

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