Dishonest, aggressive tactics. Won't be back…read more
Been a regular here for years, and it feels like every visit I have to catch them trying to overcharge or upsell something unnecessary. Today was the last straw.
Came in for the $49.99 bucket wash, got quoted $59.99 -- turns out they tried charging my sedan at SUV pricing. When I called it out, instead of correcting it, the guy pivoted to pitching a wax coating add-on. Then came the mat upsell -- pushed hard on paying extra to "wash" my mats, when vacuuming already comes standard and is all silicone mats actually need.
I shouldn't have to fight for a fair price every single time I come in. Between the constant upcharges and deflection tactics, it's clear this is standard practice here, not a one-off mistake. Loyal customer no more.