I've lost count of how many BMW's I've leased or purchased from this dealership over the past…read morecouple of decades. Never a bad experience on sales or service. You're in good hands with Greg Dolabany when buying a new vehicle here.

While driving my 2021 bmw x3, I stopped at a stop sign. I had two Burmese Mountian dogs in the…read moreback. I had my keys and key fob in my pants pocket. While the x3 was in gear and stopped at the stop sign, the tailgate opened. My son's two dogs jumped out and almost ran into traffic. They were just a few feet from getting hit by traffic going 30-40mph. An accidental tailgate opening should not happen while the x3 is in gear. Bmw of Rockland MA looked at the issue and said they couldn't duplicate the problem, but they did say the tailgate did open when stopped in gear with the brake pressed. That's the same problem i had. I guess that isn't duplicating the my problem. The rear tailgate opening could disastrous and it is absurd that they say they couldn't duplicate the problem Even though I was planning on buying a new x3 in 2027, because of this problem I will not buy one. They went through the motions and then dismissed my issue.

Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

service department is terrible. zero communication , no courtesy vehicle. I was given my car back…read moreand it's still having issues, was told I can't bring it back in for another week. very poor customer service

Excellent knowledgeable salesman Joe Grant sold me the perfect car just right for me. I had been…read moresearching for a crossover for months and had visited this dealership before. I came back because Mr Grant's intuitive approach and amount of details was astounding. Not too much information to overwhelm but everything you specifically need to know. Very happy. I will be back.

The owner of All Foreign Auto, John, has been a real win for me and my car, when in need of repair…read more Prior to going to All Foreign Auto (now 5+ years), I have been repeatedly ripped off by other auto mechanics either by over charging for repairs, not completing the repairs that I paid for, using cheap auto parts for repairs...I could go on! John knows more about automobiles (specializing in foreign autos) and what components "make the car" function normally than any auto mechanic I have ever met since I purchased my first car in 1986. I have recommended him to several friends who are thrilled with his service and have even purchased a used car from him when my Honda was totalled a few years back. It's worth the drive to/from Boston to Brockton whenever my Toyota needs repairing!

GREAT PLACE! HIGHLY RECOMMEND! All around AMAZING customer service and John went above and beyond…read moreto help with my car's tire issues!

Always had a good experience at Clark Auto.. Ive been buying cars from Kevin since high-school. Way…read moreback in the 1900s... 98 was my 1st time buying there. 5 stars!!!

Worst place ever! My son & I took a car out for a test drive yesterday and the transmission…read morecompletely went out while we were in the middle of Jackson sq. in an intersection! The car wouldn't move but then began rolling backwards while it was in park. I had to use the emerg brake to stop it. Very scary. We tried calling Clark's but they didn't answer their phone. Then some random old guy walked up to me and began screaming at me that this vehicle is in perfect condition as he has been driving it and wanted to know what I did to it???! He then got inside the vehicle and could not get it to move so he rolled it into a parking lot but never once asked if we were ok or if we needed a ride back to the dealership! My son walked back and the woman in the office said she heard the phone ring but never answers it. Needless to say, we left and will never go back! Very bad customer service. The car we test drove before this one had no brakes! My advice stay away!!!!

Absolutely Outstanding! Joe is honest, thorough and is dedicated to providing the customer with…read moresatisfaction. I could tell he had integrity and pride in his business by how he handled my transaction and met all of my concerns. Joe went the extra mile to be helpful in setting up a quick , out of state, delivery of my vehicle ! I would recommend Padula Auto Sales without hesitation. Thank you!

Great Price Great People…read moreGreat Product Joe was honest , patient, and a man of integrity. They waited several weeks as my workers comp settlement cleared the bank. I am so happy I found this car, it is my proud & joy!

I have been going to Washington Street Motors for years. The people at Washington St motors are…read moregreat. I have never felt like they were trying to deceive me or upsell me. They have always been curteous, respectfull, and helpful. I recommend this place to all my friends. My only complaint is that the waiting room is a bit small. I wouldn't plan on waiting there for any extended time unless you bring a good book! That aside, this place far outpaces the competition in the area!

This place is great! I fell into a bad spot when my car…read moreshizzit the bed ! I walked in and was greeted by a very nice and welcoming guy, named Justin Ryan, not pushing anything on me. Very lax, ran the credit and got a response in about 30 seconds and got all the stuff in line and ready to go in practically minutes because I found something I liked a lot ! Such a normal feeling not like you're at a dealership! UPDATE: I returned the next day to get the ball rolling on the paperwork and stuff to get everything in line to drive the car legally. Doesn't Everybody hate this part? Luckily this place is great! Justin introduces me to an employee of his, named Chris. Chris helped me throughout the whole process. Very responsive to texts and calls. And extremely patient! This place is Clean, has a nice sales staff, and a hardworking technical crew. Just down to earth, realistic people !

2/17/2026, 1:30 pm. Drove to Mastria KIA to make an…read moreappointment for an antitheft device to be installed per a recall notice sent from KIA. The service tech at the desk stated that he (KIA?) doesn't recommend the install. Apparently if one loses the key to the vehicle, not only the key but also the entire ignition has to be replaced at total cost to the customer. I also stated that my backup camera just stopped working. Mastria KIA also handled that recall on 9/4/2024 by looking at the camera and since it was working documented that the "fix" was completed, with no repair or replacement done. Since I made the recall appointment back then, the problem and cost is now mine. Some thoughts: 1-Take the vehicle to the dealer AFTER the failure to ensure KIA will fix the problem by installing a replacement part. Look for an expiration date on the recall and have it serviced before that time regardless of the part status. 2-The antitheft device install appears to be a way for KIA to make money for their inept manufacturing or Mastria KIA simply doesn't want to do vehicle recalls. 3-The 2019 Sorento hasn't issued an extended warranty on its Theta 2 engine. Hyundai did on their cars. Buyers might be better off with Hyundai rather then KIA vehicles. 4-The front desk service tech made me feel like I was looking for a handout rather than reacting to KIAs recall notices sent to my mailing address. Caring about my vehicle is an apparent liability at Mastria KIA.

They sink go in to buy a car run around all day to banks and insurance. At the end of the day they…read moredidn't have the title to the car they wanted to sell me. The financial lady is very noses and want to know your finances on how much your interest was. They suck