Warren Holt was so friendly and helpful! He went above and beyond just to help me after I would…read moreleave to take care of the rest of my business.

Just another visit to a government office. That would you really expect. Not organized, but the…read morewait wasn't as long as I'd expect... Got what I needed tho.

Let's be honest--going to the Tax Assessor's Office usually isn't something anyone looks forward…read moreto. Thankfully, this visit was quick, easy, and surprisingly pleasant. I stopped by on a Monday morning to renew my vehicle registration and handicap placards, expecting long lines and a lengthy wait. To my surprise, the office wasn't busy at all. The process was smooth, efficient, and I was in and out much faster than expected. The staff kept things moving, and everything was handled without any issues.

I had the most laughable moment at the Bexar County Tax Office while getting new plates for my car…read more This entire time, I truly believed the dealership only gave me ONE license plate. After getting my new plates, I handed my old plate to security. He looked at me and said, 'Thank you... how many plates?' I confidently said, 'One.' He smiled and said, 'No... TWO.' Apparently, my plates had been stuck together this WHOLE time, and I never realized I had both of them! We both started laughing. I felt silly, but honestly it made my day. You learn something new every day! Key takeaway: CHECK TO SEE IF YOUR PLATES ARE STUCK TOGETHER BEOFRE GOING TO REQUEST NEW PLATES .

Came by to use the ATM and drop off station with no issues. With banks doing a lot of business…read morethrough the outside lines out last visit took a while but we were helped quickly.

If I could give no stars I would. Drive-Thur wait time is ridiculous. Waited in line for 1 1/2…read morewith 8 cars deep. When my husband has two questions to ask, they acted like they were so bothered to answer his questions. Never again. Try another branch unless you have time to waste Back after 4 months....still nothing has changed. Using Covid as an excuse, is no excuse. You all should have made adjustments by now. Hire more staff, scattering lunches. Plan accordingly.

I love RBFCU. But over the years the Thousands Oaks location has been sub par! Not on one occasion…read more Every time I am here. ATM eats your card, ten people in line (2 tellers only). Everyone treats you like in between their other obligations (nothing) they will get to you when they are ready and not a minute before. And for the customer service... go next door to Whataburger. You stand a better chance of a greeting. RBFCU please open another location in this area so that this location can learn how banking is done. Thank you!

We have been banking here for decades at this location.We are now going back to the Air Force Base…read morebecause we do not feel safe in this parking lot.Too many sketchy people hanging around the bank in the last 6 months.

I changed banks after a certain bank started to charge me for using my money, they started adding a…read moremonthly fee. I bank at RBFCU now. Wonderful, courteous staff. This was the first time I was at this branch. The lady at the front, don't know her title, she assists people with question and banking needs excluding transactions). She assisted me with getting a debit card as my branch now uses the money machine to contact a drive through teller and seems that a debit card is needed. She was on the phone when I walked in. She acknowledged me to let me know she realized I was waiting. When she got off the phone she apologized for the wait, very professional. Afterwards went to the teller for a transaction. He was very helpful for questions I had. It's nice to know RBFCU is consistently professional at all branches

I'm a member and I needed to get some important documents notarised. Gabriella was very helpful in…read moredetailing what I needed and assisted me through the process. The visit was efficient and quick, which I very much appreciated. Please give her a raise! She's excellent.

The process was simple. They kept up with all of my updates. And the results were excellent…read more Finally got help taken care of this! Thank you.

The Credit Repairmen was a joy working with. They were always available to take my call or send an…read moreemail to answer whatever questions I had. I would recommend them to anyone trying to clean up their credit and gain knowledge of how it all works. :)

I currently have loan here and it's not a bad place, the staff is friendly and professional and…read morehave always treated me with respect. But it's a cash only business which seems a little odd, but also I live 11 miles away and to have to withdraw cash & come here in person. It's a bit of hassle but simply because they do not offer a pay by card option or pay over the phone option. I get that it's a small business but everyone is using card now. And today of all days I go by to make my payment because there's literally no answer on the phone and there's a note on the door, like a hand written note, that states the power is out so they won't be open! Truly the most frustrating thing is that I'm pretty sure they have our numbers in a filing cabinet somewhere and couldn't even call to let us know. I'm willing to change my rating to a 5 star if anything changes!

Always friendly and willing to help anyone. It is cash and cash app for payments as far as I know…read more Easy process to get a loan.

Edna has always been super helpful & professional. She always goes above and beyond my ask in…read moreeverything she does. I highly recommend her as my business banker. Many times I've come into this bank for assistance with my accounts and she always greets with a smile and handles any situation I have. Excellent!

I always have a wonderful experience when I visit the Credit Union branch at 1604 and Culebra. The…read morebank tellers and customer service staff are always friendly, welcoming, and professional. They go above and beyond to make every visit a pleasant one. I especially want to recognize Maricela Guerra and James Sheffield for their outstanding customer service for yesterday. I did not want to leave out the rest of the staff to many to call by name they are always kind, courteous, patient, and willing to help with any questions or concerns. Their professionalism and genuine care for members truly make a difference. Thank you to the entire team for consistently providing excellent service. It's always a pleasure to visit this branch, and I truly appreciate everything you do!