Wow, I have had such terrible treatment from a business. When I say avoid them? Please save yourself the hassle. There are way too many car washes to be treated the way I am currently being treated.
I had been a monthly member and generally had no issues with this car wash until this experience. Unfortunately, the way management handled a simple mistake and what happened afterward was enough for me to recommend avoiding this business.
During my wash, I thought the machine sign instructed me to pull forward, so I did. I quickly realized the wash apparently had not finished because my car was still soaked, so I circled back around and went through again.
Afterward, an attendant approached me because the customer behind me had apparently experienced an issue. He just said "was there a problem?" I didn't know what he was talking about. "The lady behind you said you had a problem." First of all, that isn't how you talk to people.
While I was explaining what happened, he told me I had "stolen her wash." I explained that I was a monthly subscriber and obviously had no intention of stealing a car wash. He then told me memberships were limited to one wash per day, which I hadn't realized. I responded, "Okay, thank you. I will keep that in mind."
But he continued to lecture me.
As I rolled up my window to leave saying "thank you I got it", he continued talking and then said, "Oh wow, that's rude."
I have absolutely no problem being told that I made a mistake or being informed of a policy I didn't know about. If I misread the signal and caused a problem for the next customer, tell me what happened and what I should do differently. What I object to is being accused of "stealing," being interrupted while explaining an obvious misunderstanding, being lectured to, and then having an employee criticize my manners because I chose to end the interaction after acknowledging what he told me.
What happened afterward made the situation considerably worse. After I posted a review describing the interaction, the business canceled my monthly membership without me requesting cancellation. In its public response, management defended the interaction, called me "very rude," and stated that it had refunded my monthly fee.
This entire situation could have been resolved in about 30 seconds with basic courtesy: "It looks like you exited early and going through again affected the next customer's wash. Just so you know, memberships are limited to one wash per day." I would have said okay, thanked them, and gone home.
Instead, a minor misunderstanding became an unnecessarily confrontational customer-service issue and ultimately resulted in the business canceling a paying customer's membership after he complained about how he was treated.
There are plenty of places to wash a car. I won't be returning to this one. read more
