My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Was interested in a Volvo XC90. spoke to SHANNON 3 time which she had reached out to me about, said…read moreI was approved for the loan and only needed 2,000 down, I messaged back and confirmed interest in the vehicle, she began to be rude and ignorant, telling me that I was wrong and that I'd need to use that money to get a shittier car. I told her that she was at fault for not communicating to me that the 2,000 was for a lesser vehicle and was continuously being rude and swearing at me. I checked her attitude and then told me to come down to the store and see what happens when I pull up. Like who is you a car salesman "saleswoman". can't even keep a damn lead.

This car dealership is great. They are very friendly and it is family owned, so they can work with…read moreyou on the payments. I bought my Ford Explorer from them and was able to do buy here pay here financing through them. They have also offered me to trade in my vehicle for an upgrade with them since I am almost finished paying it off. I will definitely continue to work with them and purchase vehicles through them. I have also recommended my friends to use this car lot.

This is an auto repair company that has a name that accurately describes the quality of their…read morebusiness and customer service! They replaced my brakes in a reasonable time and at an affordable rate. I noticed an immediate difference. I also inquired about some maintenance work that I was recommended by the dealership and they took a look at those things and told me these items were not needed and were excessive. So they saved me money by being honest! The Customer Service here is five star as well! All their service workers are very pleasant and love their job. I had a great experience at this place! They also do customization, auto detailing, bodywork, and car sales.

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

If only there were a negative10 rating . . . Buyer Beware!…read moreNo Integrity! The facts (shortened due to space)--after purchasing a vehicle from Rt 44 Auto Sales, Jim, the sales manager, assured us that the service dept. would top off the all the fluids, fix the air conditioning. We left the vehicle there to be 'serviced.' Turns out the radiator had no antifreeze, transmission fluid was leaking, extremely low. After the car overheated the solenoid was destroyed. The air conditioning belt was twisted like a crazy straw--wrapped around the pulley. After the agony of breaking down hours from home, the customer promptly went to the service department for answers. Anthony, owner and service manager, said, 'I remember putting Freon in it,' Customer, 'But you just said, you couldn't fill the Freon with the air-conditioning belt all twisted like that.' Anthony began getting defensive, when the service record was requested, he became angry. Admittedly, he said there was no record of the services. Neither Jim, nor Anthony even attempted to make things right. Instead, they began using bullying and intimidation tactics, i.e., started screaming loudly at their customer, 'Get out of here, go, get out"! Additionally, due to the damaged solenoid a second person was needed to start the car (similar to a battery jump). Do you think either one of these 'men' would help their customer turn a lousy key? You guessed it, Nope. I had to drive miles to this dealership just to turn a key. This is just the tip of the iceberg, the needed repairs were outrageously costly. Don't send anyone you know or care about to this so-called business--No integrity!

I've been using this place service my cars for many years. Anthony and his crew are amazing,…read morereliable, honest, and super professional and friendly. I always highly recommend this place to everyone I know

I was really happy with my service here, I'd give 6 stars. They got my car in quickly, and it…read moreneeded quite a bit of work after failing the Ohio echeck. I got constant updates about the status of my car, and the staff worked with me every step of the way to troubleshoot different options and find cost-effective alternatives as able. I'll be going back if I have any more issues with my Trailblazer.

Got a flat during rush hour in the morning on my son's car on 90. Got it right there, in the shop…read moreand ordered 4 new tires, no hassle and even informed me of the other problems on my son's Fusion. Staff is super friendly, and had all the work I needed done by the end of business day. Thank you.

So many dealerships are full of salesmen that try to squeeze money out of you and push a car on you…read morethat you're not interested in. Mike is NOT one of those dealers. You can tell he is knowledgeable and honest about his inventory. When you arrive to Lorain Auto Credit, you can askip about and test drive the car. If you buy a car from Mike, you get the car you want at an honest price. I always try to support our local businesses, and I have bought two cars in the past two years from Mike at Lorain Auto Credit. I recently bought a car and due to this cold snap we had might have caused an issue with the windshield fluid. I called Mike last week and he took care of me even though he probably didn't need to. This is just one of the perks of doing business with them, you get treated right even after the car is off the lot. Definitely recommend for your future purchases.

Very customer and family oriented. They have a great selection of quality used cars. They allowed…read moreme to take my time and test drive various cars to make sure that I'm comfortable with my purchase. My family and I will not buy a car from anywhere else. Thank you Mike and Chris!

There is always a concern about getting ripped off when seeking automotive service. I am pleased…read moreto endorse Automotive Technicians / State Rd Auto Body. The owner is the nicest guy.