Good knowledge, seemed overpriced. I was happy with their service, as they seemed to have good…read moreknowledge, but I felt like I was overcharged. I went somewhere else and paid significantly less.

They are horrible at keeping appointments!!! Waited 90 minutes for just an oil change and they…read morehadn't even looked at it!!!! The customer service people are not well trained and don't take good care of their customers. I will never go back.

Don't recommend, the shop owner seems to never be there and the mechanics might be good at their…read morejobs but can't do work without the shop owner there since they were required to get his permission to do work. They didn't charge what they should have for the repair work but they also didn't fix my car after 5 months and I had to take to 2 additional mechanics. Maybe only use them for "Minor" repairs and definitely not for "Major" repairs.

So I accidentally put silicate based coolant in my car. Apparently, it is incompatible with my…read moreyear/make/model. This caused the thermostat to fail. A grey sludge came out - and this is to be expected (normally a head gasket but this was a chemical reaction) - Valvoline charges $100 for a radiator flush, and the thermostat at Advanced Auto was $56. Took it to this shop. They didn't touch it for multiple days as I called multiple times each day and the same story... "We haven't gotten to it yet." Then they call me and ask me what color the sludge is. Uhhh, don't you have the car? I leave a voicemail at about 5:00pm that day telling them to not touch the vehicle after quoting me $660. They told me their program on the computer calculates the time to replace and everything. I call my mechanic buddy the next city over (I would have just used him in the first place - but I couldn't get but maybe 1/4 mile at a time before it got too risky to drive at high temp.) - He uses the same programs they do - sends me a screenshot of the total time. 0.8 hours... so 45/50 minutes maybe? They wanted to charge me 4.5 hours labor. My mechanic said on the end high end and worse case scenario $400 is kind of the ceiling for this issue, tops. $250 pretty standard. I go to pick my key up this morning slightly after they open and they charge me a $50 diagnostic fee. For what? Every single time I called they said they had not been able to take a look yet (mind you this is 4:00pm the day before - right before they close). And if they took a look like they said... why did they call me to ask what color the sludge is? They never performed any diagnostics. Guy lied to me when I got there and said "I had it up on the lift and looked at it myself" - to find out what? That yup... sure looks like everything he said... that'll be $50. Doesn't matter anyways, they didn't look at the thing. Moral of the story folks, unless you realllllly badly want to get charged double, and charged for work that was never completed... don't go here. In fact, tell all your friends not to go here either. This is the 2nd time they've done me dirty as well. The first time I had an oil leak (perhaps it was my starter, one of those times) and after they "fixed" it, it was initially quoting me some insane amount like $800. So I laughed and asked to talk to a manager/owner. They called me back and said, "Ooops, I'm sorry I read that wrong, it was $400 not $800..." - wow, awfully difficult numbers to tell apart there eh? The numbers that don't look alike in any way/shape/form. Also... guess what? - still an oil leak. The issue was never resolved. Absolute trash ran business. Screwing people over is likely the only way they are staying afloat. I don't know how on earth they are keeping customers with these business practices, because they've sure lost my business, my friend's business, and my family's business.

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

Colin's at Gates Ford Lincoln service department has been a savior. His professionalism has made…read moredealing with my vehicle a breeze. His communication on the steps during this process has kept me fully informed. By far the best ford dealership in the state.

Aug 25 We had an oil change on a 2018 RAV 4. Had an issue…read morebut the service manager corrected. Good experience

Quick and affordable! They were able to do my tire sensors in 3 hours and that's with them being…read morevery busy. We will be returning customers!

Took my car in to because the heat wasn't working. Tech decided it was the filters in the vents…read more Replaced those and it did blow a lot stronger but that wasn't the problem. Should have listen to my gut because the tech said he didn't even know there were filters in the vents. Took it back again, they decided the lines needed flushed and replaced the thermostat. Keep in mind, my heat worked until I had to have them replace a water pump. Problem still not fixed over $300.00 later. Took it back again. Yep, they know exactly what the problem is. Part is only $50.00. Labor is $250.00. First of all, they should never "guess" what the problem is and second, I feel that I shouldn't have to pay for labor because of thier "guesses". Time to find a new service center.

Sparks Garage did some amazing work on my Jeep Compass. Service was amazing and very friendly. They…read morewere quick and very helpful. Totally recommend to anyone needing their car worked on.

Wow, I've never been so disappointed in my life. College student at EKU had a noice every time I…read morehit a bum, took it to Sparks and they told me it was right front axel, "fixed" it rode around later that week and the noise came back took it back in there again; then they told me was the Shock,had them "Fix" that problem. Same thing happened later that week noise came back, all and all they charged me $750 total to not fix the problem! Later took my car to Goodyear, said it was the sway bar a $90 fix! They completely fixed it, weeks later no noise.

I will forever only come to this car care center from now on! I have had such horrible experiences…read moreat Walmart and other car service centers in Richmond that the friendly and quick service at Meineke was a breath of fresh air! The waiting room is comfortable and has drinks to enjoy while you wait. I recommend everyone I hear having car issues to these guys cause they are always so caring and get the job done right!

So they have changed the look of this place inside the waiting room anyhow. They get you in and…read moreout. Had a exhaust done there and it was done without any problems. Happy they could help.

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

I had a 2008 beetle that started with a head problem and eventually had to be rebuilt. Spent 5,500…read morewith this dude and the car lasted another 10,000 miles because this place screwed up the rebuild. I HIGHLY do not recommend this business.

Our only vehicle was acting up and Roberto's crew was able to get me in despite his busy schedule…read more Considering our vehicle was brought in unexpectedly, Roberto was able to diagnose the problem and fix the issue. As this was our only vehicle, when he heard I would have to find a ride Roberto came and picked me up to go to his shop. The local Nissan dealership wasn't able to accommodate our vehicle the NV3500 (what dealership doesn't have the lift to cover ALL their vehicles?) and recommended that I take it to their other Nissan shop which meant I would have to pay to tow my vehicle almost 35minutes away. Also, Roberto and his crew is very willing to offer assistance and suggestions when you have a question. This place is a breath of fresh air in an era of unkindness and prideful people. You can tell they genuinely want to help.