I regret to say my experience with Gary Yeomans Ford and Sales Manager Zach Rager was deeply…read moredisappointing. I came in with high expectations, but unfortunately, I felt misled and taken advantage of during the whole process. The transparency I expected was absent, and I encountered issues that were either not disclosed or poorly communicated. I closed a deal for a 2023 Toyota Tacoma, I thought was getting a good deal because believing every word and that the tire package for 5 years, maintenance package was included for free. Not TRUE at all! Then they gave my information completely wrong to Santander. This left me feeling frustrated and undervalued as a customer. Trust is a cornerstone of any business relationship, and sadly, trust is broken here. I hope Gary Yeomans Ford and Sales Manager Zach Rager take this feedback seriously and work to improve their practices to ensure future customers are treated with honesty and respect. I cannot recommend this dealership based on my experience. I would recommend looking for somewhere else to do business. No one deserves this to happen to them. If their own sister company down the street Ford stated, "They screwed you over with the deal!" Ford down the street wanted to help but their sister company couldn't do anything that vehicle has the highest miles of any Toyota for that year and the price they sold to you for $51K too much vehicle is only worth $27 to $30k the maximum. Wow imagine that I can't even trade it anywhere I have tried multiple dealers, even tried refinancing it to make payment as of date. I got approved with Suncoast and the cant even refinance it either. All I am asking was to pay the late fee and put me up to date with payments because of the wrong information. So, I can pay regularly on time inside of play catch up where I won't be able to catch up. Or take the truck back and they can keep it or buy from Santander and find me another bank and this time give me the right information. I believe that wasn't hard to ask. I even called Ford asking for information to be able to help Santander find me. He stated by financing he doesn't have a way of doing that and when I called Santander, they couldn't do anything until they received my information. I even talk to Santander about putting payments towards the end which are unable too. So, how hard is it for the dealership to put my payments up to the current date? You made the error of giving my information wrong to the bank? I don't believe I am asking much. I went into the dealership to talk to see if they could help fix their mistake. The gentlemen stated he will talk about getting this fixed. I said do that, talk to your supervisor, the owner, and Santander. Then the next day I went, it was afternoon around 2pm to see what he was able to do he said try calling Santander left message yesterday, no answer. I thought really, I can get through. Okay how about today? Okay, knowing the situation and I'm supposed to be a valuable and important customer as well knowing what happened you can't take a moment to make calls and get this taken care of as soon as possible. It seemed not so much. So, I said why don't we try to call them now together. Even on the phone with Santander it was no use because I saw the Sales Manager literally making one excuse after another, I don't see you trying to resolve anything. I told him I believe they should fix it, pay it and put me up to date not fair at all. Like I say I was brushed under the rug, sold the vehicle and now I'm not important at all anymore. Especially when they make mistakes with errors and can't even fix them. What is very sad but true is that when a dealership only treats you as a dollar sign and doesn't care about fixing problems they make and effects the client, it can be demoralizing.

Came in this morning to order a truck cover, mats, and custom visor. Iwas waiting for about 11…read moreminutes for the service man to get off the phone of ordering parts from what I could here . Then another guy brings this lady in from the tire shop and instructs her to talk to this gentleman and they proceed to literally stand right in front of me and nobody acknowledges that I've been waiting there. There were also people standing behind the desk that never acknowledge if I need help, could I help you, are you waiting on something, Etc. Worst customer service ever. Almost had the vibe of entitlement. I went to another Ford dealership and purchased everything I needed in Ocala. Totally different experience.

I went to key Ford and Leesburg for a battery check and got a runaround told it was going to be a…read morelong long wait. After an argument. I left. Don't go the Key Ford they don't appreciate customers and you need appointment for drop off and an appt for a shuttle ride home. Mismanaged outfit. Needs to clean house there, dump those DEI woke ppl.. I call Yeomans Ford in Belleview express service. Got my battery check and charges and sensors rest in less than 2 hrs. Happy with their service.

I called on Monday to make an appointment for my Ford Explorer to be serviced, the usual oil…read morechange, tire rotation, check the A/C because it's not cooling, and 2 recalls that I recently learned about. The appointment was set for 8:00 am Wednesday morning and he (Craig, Service Advisor) confirmed the parts were in stock. I dropped off my car at the appointment time and was supposed to hear something that afternoon, but I reached out because I had not heard. Craig said they are behind and needed to keep the car another day. Thursday afternoon, the car had not been inspected yet (according to the link they provided). Called again Friday morning and told Craig I needed to leave to go out of town this weekend so I cannot leave my car there until Monday. I need the items done ASAP. I called again at 2:00 pm on Friday to get a status and he said it looks like the A/C fan is failing but they do not have the part in, but they can get everything else done. When I got to the dealership, I was charged $301 which included a $150.00 diagnostic fee to find out that the evaporator core failed and needs to be replaced. I have an extended warranty, and this should be covered. Craig was nowhere in sight, and the paperwork said the customer declined to have the AC fixed. This information was not communicated to me and since the part that failed is covered under the extended warranty, I should not have to pay the diagnostic fee. Why make an appointment for Wednesday if you are not going to even look at my car until Friday? Why was I not informed (via phone or quote) about the change in issue with AC? When did I decline replacement? DO NOT GO TO THIS DEALERSHIP. I will figure out how to report this to the Regional Manager or even higher. This customer service is disgusting. I hope that it is only at this dealership and not a Ford issue, as that would be much worse!!

I bought a 2008 Mariner. Looked good on the outside, but was neglected to be told there was no…read moreairbags, there was no sun visors, didn't give me any Carfax. Also needs work to be done on it.

I would advise people to NOT use this auto sales establishment. I bought a 1997 Dodge Dakota and it…read morebroke down THREE DAYS after I bought it. I had to have it towed. Grundy said their "mechanic" was going to look at it...he is, by his own statement, a air conditioner guy...NOT a mechanic! He changed a sensor, said it was fixed...truck ran ONE day after...finally had to call a real mechanic and it is now costing me over $1000 to get my truck working. Grundy did offer, after being threatened with social media exposure and an attorney for lemon laws, a whopping $150.00 toward fixing my truck. This Auto Sales Establishment took advantage of a young naive guy and sold a LEMON and refuse to make it right. DO NOT give this man, David Grundy, your business unless you prefer dishonest people. I mean for pity sake, the main ground to the engine was NOT attached to ANYTHING!!!!! Horrid businessman!

Great used car company with honest workers. The people working here are extremely patient and…read moreknowledgeable. They will help you find a car that meets your needs and your budget. I would recommend this dealership to anyone looking for a dependable vehicle.

From the owner: Buy Here Pay Here, NO Credit Check, NO Dealer Fees, NO Interest Financing, Payments are $69.99 per…read moreweek, Pay Off the vehicle in Less than 7 months on average!

This dealership is the greatest!! I had been jerked around by a dozen other dealers looking for a…read morevehicle. Some added so many extra fees that they added $3-4K to the vehicle price! Doc fees? Cleaning fees? Inspection Fees? Certification fees? REALLY!??! But not the guys at Motor City! Bryan and Thomas were great to work with. And very patient, which was great because I am in Georgia, so we had to do an out-of-state purchase. But all went smoothly because of their attention to detail and customer service! I can't thank them enough!

I highly recommend Motor City of Ocala! My son purchased his first car there and we couldn't be…read moremore excited about it! Trevor was very helpful and kind throughout the entire process. He helped my son find the perfect car to fit his needs. Trevor made him feel very important and treated him with the utmost respect. The entire staff there make you feel so welcomed. I would absolutely purchase another car at Motor City!

Daryel is awesome his mechanic is also...I'm a huge worry person and crazy to deal with...they were…read moreso helpful to fix my car being honest and upfront about everything and took the time to listen to me ... absolutely hands down the only place I will go to have my car fixed....you should to

service , quality and value! the manager angel abd his staff were very attentive and pleasant and…read moreprofessional!

Don't go to Valvoline instant oil change if you want your car to last! I went there to get a…read moretransmission drain and fill at 100,000 miles just to be safe. They drained my oil and never replaced the oil and then once my transmission started slamming into gear they would not refund my money and just gave me the runaround. This is not fiction. This is a fact.

Had both a car and golf cart detailed -- excellent job on both. Well equipped mobile service…read moreincluding carrying his own water. Friendly and professional and priced well. Would use again.

The communication with this team was excellent. The estimate was provided through Yelp messaging…read moreand these folks followed through with an interior and exterior wash, hand dry and wax. I will recommend them to others and plan to call them again.