This body shop has the most friendliest staff and great work ethics! Xzilah the front desk girl is…read morejust the sweetest friendliest person ever and Hector and Danny were very professional and did an amazing job on the paint and body work! I 100 percent recommend this body shop!!

Trusted professionals. Very honest and knowledgeable. Great customer service. Clean work!read more

They've always done great work. I've used them several times. They even fixed a couple things wrong…read morewith my car but couldn't get there for almost 60 days yet they sill fixed what needed to be fixed free of charge. And fast. I've used other places in vanburen like Tim's (which are horrible and give you no help other than shitty help).

I am so glad I chose Evans Body Shop for my recent repair, now I see why everyone recommends them!!…read moreI received top notch service from start to finish. Evans kept me informed via text message alert (loved that!) of the progress with my repair the whole time they had it. Which wasn't long, great turnover. And when it was all said and done they delivered a brand new, clean, vehicle that you could never even tell had been wrecked. Plus, they were super friendly. Great service, they now have a loyal customer should the need come about again in the future. Thank guys!

They did a great job repairing my truck. Very friendly and reasonably priced. I highly recommend…read morethem.

Josh handled my claim with professionalism and expediency. He handled the insurance paperwork and I…read moregot to leave with a great sense of peace. Thank, Josh!

Never told me my car was totaled had to find out by my insurance app. Brought my car there a day…read moreafter my car wreck and they had trouble finding my paperwork after they are the ones who called me and setup the drop off.

They did a great job on our car, which was in an accident. They helped with the insurance to make…read moresure the experience was hassle-free for us. The care looks fabulous again. They customer service was great. We had a trip scheduled for after the weekend we picked it up. That Saturday, the car wouldn't start. When we contacted Gary's, they called a wrecker, and came and got it and got it fixed over the weekend even though they are normally not open those days. I couldn't be happier with the service we received!

We just recently picked up our vehicle after having repairs completed. The folks and Classic…read morecollision have excellent customer service. They are very quick and they do really good work. We appreciate the fact that our insurance coordinates with them and they have a seamless process which is very helpful During the time of a vehicle repair can be quite inconvenient. Their service makes it very easy to work with. Thank you, Classic collision.

Warning! They don't take pride in their work, or honor their warranty. After picking up my vehicle…read morefrom them, I noticed damage that had not been there before the accident. Aaron told me it wasn't under warranty and they didn't repair it because he thought it was done in previous accident. I pointed out my car had not been in a previous wreck. I don't trust them to be honest. An honest man would have told me he wasn't going to repair it when he did the estimated damage for insurance. So, I took my car from Classic Collison to another shop to repair what they refused to fix. Aaron talked disrespectful to me and should not be talking to customers. My agent said he needed to file a supplement, which he refused to do. I expect my car to be perfect when I pick it up from a body shop.

This shop is ran by a crook. My car was not involved in a collision. I veered off the road into a…read moredirt embankment. Going less than 15 mph because I hit my brakes, No impact. There was dirt underneath the front bumper up to the fender, causing a radiator leak. Visibly, there was no exterior damage whatsoever. There was water coming from underneath my car. I was able to move the car with no problem but stopped immediately as soon as I saw the leak. After Dusty's came and picked my car up, they submitted an estimate for over $8,000 damage ($8,255.80 to be exact). I immediately called my insurance and told them there is no way. I had a mechanic even look at my car before Dusty's got there to pick it up and he even verified that he could not see any damage but the Radiator. Me and my insurance agreed to have my car removed from Dusty's and sent to another shop in Fort Smith. As soon as the new shop got my car to their facility (which happened to be the next day), they had me come over and inspect it. The front clip which includes the bumper and grill area has several breaks in it, the headlight is busted (which cost $1300), and there is a new dent by my passenger side tire. It is obvious that Dusty's knew they were going to replace everything whether it needed it or not so they were very careless in removing that front clip which resulted in my headlight being broken and my grill assembly as well as the dent in my car by the passenger side tire. WARNING: TAKE PICS AND BEWARE!!!!!!

I have seen and heard about the good work this Pocola, Oklahoma Body shop does, so I decided to try…read moreto get an estimate from them to repair my Truck because the Body shop I had already checked with cant get to my Truck Until January, 2023. After arriving at Dusty's Collision Center located in Pocola, OK, I followed an older man through the door and noticed another man sitting on a couch in the waiting area of Dusty's. I asked the man sitting on the couch how long he had been waiting. He told me that he spoke to someone when he first walked in but the man disappeared about 30 minutes ago and hadn't returned yet. A tall man, approximately in his mid 60's, wearing a White Beard, walked in approximately 5 minutes after the older man and I entered the shop's office. The guy with the Beard asked the older man how he could help him. Both, the older man, and myself told the the White Beard man that the guy sitting on the couch was there first. Maybe I should have kept my mouth shut, but I hate it when someone line jumps, even unintentionally. The Bearded guy said "Yeah, but this won't take that long". It took approximately 15-20 minutes to take care of the older man. After he finished with the older man, White Beard man asked the man who had been waiting for more than 45 minutes, what he needed. BTW, the man that was made to wait was a Black man. He said he is from this area but had moved away. All this man wanted was some photos taken of his vehicle, which took approximately 5 minutes, give or take a minute or two. During my entire wait, I conversed with the two people waiting to be served and attempted to tease and joke with the man with the White Beard. He did respond to me in return, but his tone towards me was not the same as with the others. I don't think he understood that I was teasing. He said he'd been in business 35 years, and I told him he didn't even look like he is 25 years old. He then asked me how old I am. It's very obvious that I am pushing 70 years old, at least I think it is obvious, so I told him I am 25 years old. Most people with a brain would have realized I was joking. I dont think this this guy did. He muttered something under his breath that I couldn't understand because I don't hear well. After finishing with the customer that had to wait for so long, a Black Man, the White bearded guy walked back into the office and said to me "What do you want". Not "How can I help you", or anything else more polite. I said that I needed an estimate on my truck. He said "I don't think I have the time". It took the Body shop I saw before I visited Dusty's approximately 10 minutes to take pictures and provide an estimate. I described the damage, i.e. a dented rear door, running board and rear panel. As I was describing the damage I needed repaired, he sat there shaking his head "no". Then he interrupted to ask me my name. I told him. Then he asked me who I had for insurance, I told him "Progressive", and that I had an estimate from a different shop but they couldn't get to my truck until January 2023. He interrupted before I could get all the words out, and said that it doesn't matter what the other shop estimated, Progressive will write their own estimate, which is true of most, if not all, Insurance Companies. He went on to say that Progressive wouldn't work with him because he wasn't in their system. I had already spoken to a Progressive adjuster who informed me that if I can find a shop that will complete the job any sooner, to call Progressive back and they would schedule the appointment with the shop I chose. I had to stop and start over with that statement several times because he continued to interrupt while shaking his head "no". I finally got the statement verbalized and he told me that it would be longer than January before he could get to it anyway because he had 100 cars waiting to be repaired. I thanked him for his time and I left. The man was very curt, short, rude, obstinate, difficult. Maybe that's just his personality, maybe he was stressed today, maybe he didn't like my looks or the sound of my voice, or maybe he gets so much business he can pick and choose the work he will accept and is puffed up with a big head, self important? I did notice that before he got around to speaking to me he told everyone in his office how many housands of dollars he recently lost at the local Casino. Bragging? Letting everyone know how much money he can afford to lose? As stated, I have heard about his work, and seen some of his work, and like his work. However, if you enjoy being treated like you don't matter, as if you are inferior, like your last name determines how you are treated, like you're the luckiest person in the entire universe that he blessed blessed you with the Holy Word that fall from his mouth because his shop can buy and replace dented vehicle body parts and match paint, if you enjoy or dont don't mind the disrespectful attitute, this is your man.

Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil…read morechange. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty.

Don't bother setting appointmen for basic oil change/tire rotation. Had an appointment and waited…read morefor 2 hours just to be told nothing had been done. When I reach out for manager or supervisor, I was put on hold for over an hour. Oh and their own workers recommend J Pauley Toyota, which is next door.

The repair I had performed was the removal and replacement of a driver side quarter panel and…read moreinstall a door I provided on a 2010 Mustang coupe. They did an excellent job and preformed the work I requested exactly. I will return to this body shop anytime I require body work done. Thank you very much!

From the owner: F&R Body Shop is a reputable auto body repair facility in Fort Smith, AR. especializing in…read morecollision repair and restoration services. with a team of skilled technicians, they are dedicatedto providing higt-quality workmanship and customer satisfaction for all vehicle repair needs.

Quality and timely service. Wecouldn't have asked for better service after a deer collided with our…read morecar. it took only two days to get the parts and once the parts were delivered we had our vehicle back in less than a day. Another repair shop had said it would take days to do the same repairs. Friendly staff and qual work.

Thankful for the quick turnaround and excellent attention to detail! Like brand new!read more

The absolute worst service ever. I work in the service industry and I have never seen customer…read moreservice this poor. Would not return phone calls, would not call my mobile phone as requested, does not adhere to posted business hours. I had to take my car there at the request of the motorist's insurance company who hit me. After my car was in their shop twice over a two week period, it was still not correct. I even left a written list of repairs that needed to be made at the second visit to their shop to ensure they addressed everything and they still did not make the necessary repairs. Sub standard work, poor communication and terrible customer service. The car accident was bad, and so was my experience with Ed Clifton Body & Frame.