1. Auto Plex Collision Repair

0

Fort Smith, AR

Auto Plex Collision Repair

5.0 (1 review)
Closed • 7:00 am - 5:00 pm

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Services - Auto Plex Collision Repair

RV repair

Bumper repair

Auto frame testing

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22 days ago

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Dusty's Collision Center

Dusty's Collision Center

(4 reviews)

Dusty is very friendly and knowledgeable. They do great work. They worked on my truck and they…read moreworked on our jeep. I would highly recommend them.

I have seen and heard about the good work this Pocola, Oklahoma Body shop does, so I decided to try…read moreto get an estimate from them to repair my Truck because the Body shop I had already checked with cant get to my Truck Until January, 2023. After arriving at Dusty's Collision Center located in Pocola, OK, I followed an older man through the door and noticed another man sitting on a couch in the waiting area of Dusty's. I asked the man sitting on the couch how long he had been waiting. He told me that he spoke to someone when he first walked in but the man disappeared about 30 minutes ago and hadn't returned yet. A tall man, approximately in his mid 60's, wearing a White Beard, walked in approximately 5 minutes after the older man and I entered the shop's office. The guy with the Beard asked the older man how he could help him. Both, the older man, and myself told the the White Beard man that the guy sitting on the couch was there first. Maybe I should have kept my mouth shut, but I hate it when someone line jumps, even unintentionally. The Bearded guy said "Yeah, but this won't take that long". It took approximately 15-20 minutes to take care of the older man. After he finished with the older man, White Beard man asked the man who had been waiting for more than 45 minutes, what he needed. BTW, the man that was made to wait was a Black man. He said he is from this area but had moved away. All this man wanted was some photos taken of his vehicle, which took approximately 5 minutes, give or take a minute or two. During my entire wait, I conversed with the two people waiting to be served and attempted to tease and joke with the man with the White Beard. He did respond to me in return, but his tone towards me was not the same as with the others. I don't think he understood that I was teasing. He said he'd been in business 35 years, and I told him he didn't even look like he is 25 years old. He then asked me how old I am. It's very obvious that I am pushing 70 years old, at least I think it is obvious, so I told him I am 25 years old. Most people with a brain would have realized I was joking. I dont think this this guy did. He muttered something under his breath that I couldn't understand because I don't hear well. After finishing with the customer that had to wait for so long, a Black Man, the White bearded guy walked back into the office and said to me "What do you want". Not "How can I help you", or anything else more polite. I said that I needed an estimate on my truck. He said "I don't think I have the time". It took the Body shop I saw before I visited Dusty's approximately 10 minutes to take pictures and provide an estimate. I described the damage, i.e. a dented rear door, running board and rear panel. As I was describing the damage I needed repaired, he sat there shaking his head "no". Then he interrupted to ask me my name. I told him. Then he asked me who I had for insurance, I told him "Progressive", and that I had an estimate from a different shop but they couldn't get to my truck until January 2023. He interrupted before I could get all the words out, and said that it doesn't matter what the other shop estimated, Progressive will write their own estimate, which is true of most, if not all, Insurance Companies. He went on to say that Progressive wouldn't work with him because he wasn't in their system. I had already spoken to a Progressive adjuster who informed me that if I can find a shop that will complete the job any sooner, to call Progressive back and they would schedule the appointment with the shop I chose. I had to stop and start over with that statement several times because he continued to interrupt while shaking his head "no". I finally got the statement verbalized and he told me that it would be longer than January before he could get to it anyway because he had 100 cars waiting to be repaired. I thanked him for his time and I left. The man was very curt, short, rude, obstinate, difficult. Maybe that's just his personality, maybe he was stressed today, maybe he didn't like my looks or the sound of my voice, or maybe he gets so much business he can pick and choose the work he will accept and is puffed up with a big head, self important? I did notice that before he got around to speaking to me he told everyone in his office how many housands of dollars he recently lost at the local Casino. Bragging? Letting everyone know how much money he can afford to lose? As stated, I have heard about his work, and seen some of his work, and like his work. However, if you enjoy being treated like you don't matter, as if you are inferior, like your last name determines how you are treated, like you're the luckiest person in the entire universe that he blessed blessed you with the Holy Word that fall from his mouth because his shop can buy and replace dented vehicle body parts and match paint, if you enjoy or dont don't mind the disrespectful attitute, this is your man.

Harry Robinson Buick GMC

Harry Robinson Buick GMC

(19 reviews)

Rodney and the team will tell you whatever you need to hear to make the sale, but unfortunately,…read morethey don't seem interested in standing behind what they promise. Before purchasing a used car, I specifically asked that the vehicle be within the lower-state sales-tax range. I was assured that it was. The same day we purchased the car, I got home and saw that they were running a "sales tax paid" promotion on ALL used cars. I called to ask why we didn't receive that promotion and was told our sales tax would only be 3.5%--roughly $315. I was also told the cost to repair a part on the car would be around $500. Based on that information, we moved forward. Unfortunately, we later discovered that what we were told about the vehicle qualifying for the lower sales-tax rate was not true. We are now out substantially more money than what we were told we would be paying. I called and spoke with Rodney on Wednesday. He told me, "We'll make it right. I'll call you tomorrow." He never called. I called Friday morning and asked for Rodney. I gave my name and was put on hold for 14 minutes, only for the call to eventually disconnect. I called back and spoke with Joey, who said Rodney had just gone to lunch and would call me as soon as he returned. Five hours later, there was still no call. I called back using a different name, and suddenly Rodney answered immediately. When I explained the situation and what we had been promised, his response was essentially, "We can agree to disagree." He then said, "It's all under camera in the finance office." I explained that the conversation about what we were being promised happened in his office, where he and Joey/Jody had us agree to and sign the paperwork and credit approval. Rodney then admitted they apparently don't have a camera in that office. What makes this especially disappointing is that Rodney came across as extremely Godly and trustworthy during the two hours we spent with him while purchasing the vehicle. Unfortunately, our experience afterward did not match that impression. I am extremely disappointed--not just because of the additional money we are now out, but because of how this situation was handled when I tried to get answers. **My recommendation: look elsewhere if you want a dealership that will stand behind what its employees tell you before you sign.** I would not want another customer to go through what we did.

Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil…read morechange. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty.

Auto Plex Collision Repair - rvrepair - Updated October 2026

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