Always top notch service and pricing. From the sales team that I've had the pleasure to work with…read moreto the service department are attentive and caring.

My experience with this dealership was extremely disappointing. I drove 3 1/2 hours to the…read moredealership after notifying my sales representative by text early that morning that I was on my way. Despite knowing I was traveling a significant distance immediately after getting off a flight, the dealership sold the vehicle before I arrived without the courtesy of a phone call or text message to let me know. Instead, I was allowed to complete the entire drive only to be told, "I have good news and I have bad news." It was very unprofessional to let me make a 7-hour round trip, seemingly with the expectation that I would simply purchase a different vehicle. A simple phone call or text informing me that the vehicle was no longer available would have saved me hours of driving, fuel costs, and unnecessary frustration. This experience demonstrated a lack of respect for my time and left me with a very negative impression of the dealership and its customer service.

new or used! you better take your purchase to the nearest shop you trust and have them to a…read morecomplete inspection! purhcase a used vehicle and was informed all maintenance had been done. nope! oil was was "not" done at the dealership! the oil was extrememly dirty, wrong size tires were put on the car, and the blower motor is going out. don't trust anything they show you on paper!

We made the decision to buy a car, 2 hours away. Went to pick up our car and the ever so kind…read moresalesperson didn't even take the time to walk out with us to secure the car. The best part?? We took possession of the car and they put a super generous $25 worth of gas in the car. Really, you know a customer is traveling 2 hours to pick up a car, and you very generously provide 1/4 tank of gas. Poor, poor customer service. They truly should be embarrassed.

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Just don't come here, especially for service. Took my car up there after making an appointment for…read morenew tires, the tires weren't there. Rescheduled for the next week, took it, still not there. The 3rd time they were finally there. Less than 5,000 miles later, the front two tires were already completely bare on the inner half. Took it back, they said there's nothing we can do, sorry. I took it to Lowe Toyota in Warner Robins, their service manager said, "yea the front end was definitely never aligned after tires were installed". $600 down the drain. Never, ever, come here. They lost my business and everyone I'm able to tell all over 2 tires. Also if you're looking to buy a car, the sales team sits on golf carts and will drive over and start asking you about trade in value/buying a car. Very overwhelming and annoying, so if you're not into that, also don't come here. That being said, Lowe Toyota Service team is 1,000 times better and more professional than Butler's.

Several months ago, we purchased a Subaru Crosstrek from Gerald Jones, a very pleasant experience…read more Couple of weeks ago, we got a notification from Gerald Jones that the car had notified them that the Airbag had a problem, so we brought it in. What they told us was that the wiring harness under the passenger seat had been chewed by a dog and needed to be replaced for $975. Looks like one of his toys had rolled under the seat and he had been trying to get it. All of our interactions with Gerald Jones have been very good. Just a warning if you have this car and a small dog.

This is a dealership that has, in the past year gone from a reliable service center to a business…read morethat cares nothing about their customer. I have been ignored, over charged and unable to get the Service Manager to return my calls on a variety of concerns. I am never buying another Subaru from this dealership if they have no regard for a loyal customer or the performance of their services department.

We have always used Kendrick for repairs & have usually had good experiences...until they are…read morepresented with a defect in their work that should be repaired under their warranty. My car was wrecked & repaired at the Wheeler Rd location in 2021. A few months after picking up my completed car, I noticed a small nib or trash in the paint above the drivers rear tire. My fault for not immediately taking it back to them for repair. Four years later, that spot has come off & took some clear coat with it. I took it back to Wheeler Rd & the manager walked all around the car looking for other dents & chips in the paint so she could blame the spot that I actually brought it in for on a rock. I then took it to Kendrick in Broad St. Ms. Robin looked at the spot & immediately said it was due to trash in the paint & pointed out more trash showing in & around the same spot. I then told her Kendrick in Wheeler Rd painted it 4 years ago & is blaming the peeling on a rock. She had to get her manager Chris to look at it. Chris proceeds to literally pick at the spot for 10 minutes in silence. He finally spoke & said it looks like something chipped it but can't tell what, possibly a rock. He said the Wheeler Rd manager would submit pictures to corporate for them to make the determination on what caused it. So you're telling me...one person immediately blames it on a rock, a second person immediately blames it on trash, while a third seems to pull anything out of the air to cover his ass, but you expect "corporate" to determine what happened from a picture? Shame on Kendrick for not standing behind their work like they say they will. And shame on me for not being a bigger complainer about crappy workmanship from the get-go. Lesson learned here-don't go to Kendrick & complain about any work done until it is PERFECT or it won't be covered under warranty.

Really disappointed. I have always heard that Kendrick p&b was top notch but I didn't experience…read morethis. Initial communication with estimator was really good, provided pictures of damages, informed about parts ordered and received. Then the misinformation started, I was told it was headed to frame shop 3 different times and took me visiting to get this information, I was no longer getting response by phone. My last visit I was informed of the frame was bent and totaled. Went without a vehicle for over 2+ months when they could had completed this task early, why did they bother ordering parts OR was I just told that. Also received several automated messages the repair work was started and going well during that time. Needless to say that I was very disappointed to find out that nothing repair wise was performed. I have no doubt they can do good work but they need to work on customer communications and performing timely checks so the process to either get a replacement car OR a repaired vehicle. At this moment, gut tells me to look elsewhere for your repair needs.

This dealership is the worst and I wouldn't recommend them to anyone. After having my SUV for five…read moremonths there are so many issues with this vehicle til I believe they are out of compliance with me the consumer. Sold me a wrecked vehicle. I'm very disappointed with the purchase after having going through this issue with another dealership before coming here to make my purchase that was out of compliance and had to buy back the vehicle for being out of compliance. I do not recommend going here period

I purchased a used Chevy Cruz from the dealership about nine months ago, the car has been drivable…read morefor about a week out of that time as is evident by the odometer. A couple days after leaving the lot the check engine light came on and the salesman told me they must've just reset it in the back, because apparently they hadn't looked at the car very well. I've had cooling issues the entire time I've owned the car, I've replaced every single thing cooling related, and now my mechanic tells me it's going to need the head gasket replaced as well. In total I'm gonna have $5000 sunk into this car, and basically never got to drive it for more than a day or two without it being in the shop. After leaving a Google review, the manager told me to contact him, I did several times with no response back. I basically have an overpriced lawn ornament sitting in my yard, this dealership sold me a headache that I wish I would've never gotten. Service, after the sale was definitely not a priority placed on purchases here, it's pretty sad because they give local businesses a bad name with mess like this

This place is awful, at least in terms of the service department. Who can afford to leave their…read morecar for 2 to 3 weeks before it's serviced/fixed. Does anyone offer decent customer service and quality work anymore? It's certainly not this group. If you can go to any other mechanic to fix your car, I would advise you to do so

I can't give them a good rating at all, two flat tires and an engine issue off the bat for a 2020…read moreKia Rio. Plenty of excuses, little delivery on words. Not happy! It's costing me $200 out of pocket up front for vehicle maintenance. Careful folks with Joe Maus!

I am definitely glad I stopped in at Pitts Toyota, finally after almost 9yrs of being in Georgia…read more Y'all I recommend, Mr. Cliff Chapman. He is a laid back, cool sales man! He helped me set up my phone to my new Tacoma truck and explained all the new to me features in it. More than likely will be sticking with Pitts Toyota in the future. I love my Tacoma, I am riding higher again!

Great experience buying my 2024 Toyota Camry XSE from them on 1/13/26! Super quick, beautiful car,…read moreno pressure whatsoever, and they were willing to negotiate a great deal for me. Totally worth my 3 hour drive to Pitts Toyota, and I absolutely love my new car! A special shout out to Roseanne! Thank you!

If you can't buy a car any other way these folks will help you out. Your car will be equipped with…read morethe "Pass Time" system that requires you to call in and obtain a 9-digit code every time you make a payment. Don't make a payment and your car won't start, fair enough. They didn't fully explain the feature of the remote, however, and that left me hanging one weekend when I was going on vacation and forgot to call in and get my code (payment had been automatically deducted from my account). They videotape your purchase transaction as you sign forms so that they have documentation that they told you about all of the various fees and requirements. You will be required to buy "gap insurance" that pays them the difference between what is owing on your vehicle and what your primary insurance covers. I also had to buy a worthless maintenance insurance policy that I was never able to take advantage of. The car had a ruined back brake with a nail stuck in the brake line and wanted me to try to use the maintenance insurance to get it fixed. I haven't had any problems with the vehicle, though, and the staff are always courteous and professional.

We had a very positive experience with Brian and the entire team at Dublin Ford. No pushy…read moresalesmanship and he treated us with respect and courtesy. I started off interacting online and we had most everything completed by the time we needed to pick up the vehicle. I recommend this team for a positive car purchasing experience.

Recently my husband and I purchased a new 2022 Edge from Doug MCloud. Every step of the way he was…read morevery professional taking time to answer each question thoroughly. Doug uses no pressure, the decision was 100% ours! At the end of the sale Tim Redding came to us tell us his appreciation of us shopping at Dublin Ford. Doug has called several times since then checking to see if we had any more questions. Thank you Doug and Tim, we will be back to see you for any future purchases! Neal and Judy Watson