From start to finish... Very happy with this dealer. I did a lot of the leg work over the phone since I live almost five hours away. The salesman was confident and knowledgable. I was able to work one on one with the owner Tom, who made me comfortable in buying from a dealer so far away. Took the plunge, drove all the way to Quincy, loved the truck, condition was as stated and shown in the listing. Tom made me feel welcome and comfortable while we worked up the deal. Service after the sale was exceptional as well. Overall very pleased. I was the only person stuck in Boston rush hour traffic smiling ear to ear! read more

I bought a used vehicle from Auto-Matic a year or two ago, and I can say without equivocation that it was the worst automotive-related decision I have ever made. To be fair, some of the issues were facilitated by my pressing need for a vehicle as well as my own naivete, but the overall experience with Auto-Matic left me feeling like I had been taken advantage of. Throughout the inital process of test driving one of their vehicles, the sales associate tried all of the lame and cliche ways of pressuring me into making a purchase. These are the kinds of lines that a movie would usually parody, but it was reality at Auto-Matic. Some of the gems: - "I have three more appointments listed for this car later today. You need to decide now, or she'll be gone." When I pointed out that the car had been listed on their website for over two months he backed down. - "There's no wiggle room on the price. We're already losing money on it!" After getting out of my seat the price was suddenly reduced. There's more, but that should suffice. Yes, all of these are tried and true tactics that I suppose are to be expected at a used car dealership, but it's still sleazy and transparently obvious. Despite some concerns with the staff, I liked the car and decided to buy it. I found the finance manager to be quite helpful, and the paperwork process was relatively straight-forward. The problems came immediately after. When I left the office to drive my new car home, the associate handed me a single key. No key pad, no duplicate. "Sorry," he explained, "this is all we've got. Call the manager later this week and we'll sort it out." Unfortunately I trusted them to keep their word, but two years later I still only have one key that will cost $80 to duplicate. They also gave me the car without any gas. Thanks. Over the next week I discovered more problems: One of the heated seats did not work (the side the associate was sitting on that he described as "toasty"), the CD player was broken and would not accept any discs, the trunk wouldn't close properly, etc. When I called to ask about fixing these issues the manager basically told me "Sorry, sucks to be you." Right. Thanks. At that point I wiped my hands clean of Auto-Matic. Instead of dealing with their dismissive and unhelpful staff, I decided to just get the repairs done on my own. Again, part of the responsibility is on me for not doing a 100 point check on every single aspect of the car before making the purchase, but I would never entertain the thought of purchasing from Auto-Matic again. I'm writing this two years after the fact because I have recently had interactions with other used car dealerships that have been MUCH more satisfying. Avoid Auto-Matic at all costs. read more

Told me they were doing a soft credit pull and it would not have an effect on my Credit Report, checked a few weeks later, found several hard inquiries. Will now have to dispute. Very forceful sales tactics, trying to pressure me into a rush decision. read more

I purchased a car from them. Gustavo Teza the sales representative is completely incompetent. Lied to me and his boss and tried to cover it up but I recorded the conversation and played it back. Now the manager has a problem with me a is giving me the run around about getting my car. Never again. This place needs to be shut down read more

This place did not seem like they wanted my business. I walked around the lot and got little to no attention for the sales people. I took my business somewhere else. read more

Third car I've bought here and I couldn't be more than pleased ! John Cawley and Tom are beyond helpful and always willing to work with what your needs are as a customer ! Highly recommend! read more

This is the worst place to buy a car. I have not even had my car 1 year. I had to buy a whole new radiator and now they just told me my whole exhaust system is rotted right down. And the oil is leaking. read more

I bought an Audi, and they told me that the car had no problems with also brand new tires. After a week I had to bring the car for a checking, and it had a broken radiator, with one tire extremely worn out. At the end I had to spend 1000 dollars to fix it! I could bring the car back to them, but as the lied to me once, they could Just pretend to fix it, and then I could have again the same problems. They deserve one star! read more

This place totally lives up to the stereotypical sleazy used car dealership. My teen daughter went to buy a car - on her own, trying to take care of herself. She comes home with what looks like a good vehicle; clean, good tires, the price sounded fair - if in fact it was in great condition... But parking it in the driveway that day she discovers the e-brake doesn't work. I said it won't pass inspecition - and told her to call them right away, which she didn't end up doing because she is shy and afraid to ruffle feathers. When I bring it up again a few days later, she admits they had it inspected before she picked it up. So they had to have pushed it through inspection without the brake working, thinking she wouldn't use it till it was too late to prove they sold it that way. Then a week and a half later she tells me the engine light is coming on too. I said let's bring it back to see what they'll do for you. We go back and the guy doesn't hesitate when he says we'll fix the e-brake since she purchased the car without it working... but the egine light, which he admitted is just a matter of blowing smoke through the system to find a leak, then patching it - would cost $100, due to the optional charge stated on the MA used car warranty. All this, considering it wasn't coming on the day she bought it. I said to him - in all likelihood, the engine light issue was patched up to pass inspection - and due to the e-brake not working, a good business move would be to fix both, without a charge. He said we always charge - so again I say, yes but you shouldn't have sold a car with a safety violation in the first place, so you should offer to fix the engine issue for nothing. He repeated 'we always charge', as if what I said went right over his head. To add insult to injury - she financed it through them. They charged a high interest rate of course and they didn't give her a choice to waive the GAP insurance, so she paid $600 for that, plus fees and handling charges she could have avoided if she had known better. She put a couple thousand of her own saved money down - but it didn't even touch the price of the car!? These vultures saw this naive girl coming along - and took full advantage. They shouldn't be in business - and the station that does their inspections shouldn't be either! Bad news!! Stay away! read more

I filed a complaint against Auto-Matic a used car dealership located in 585 Washington Street, Quincy MA 02169 with the BBB and Attorney General's office. I am in the process of filing a claim against the dealership in court. I purchased my 2006 Chrysler Touring 300 at the dealership on December 8, 2013. Since then, there have been issues with car. I got the car inspected within the seven days of purchase at Avon Gas & Service in Avon MA. It was there that they notified me that my tire pressure was low and gave me the rejection sticker and the paperwork. I notified Thomas Nolan, the manager at Auto-Matic of the rejection and left my car with him to service along with the paperwork/ report. When I came back to pick up my car, he told me that he had it re-inspected and told me there was nothing wrong with the tires. I told him that I was upset that he inspected the car without my approval. But he assured me my tires were safe. Within two weeks, the ignition switch failed on my car. I called Thomas who sent a tow truck to my residence. I was without my car for nearly a week. After my car was fixed he expected me to pay him a $100 deductible. I protested that fact telling him, I have not had the car for a month and already there are problems with it. He waived the $100 deductible but said he would charge me if there were any other repairs. Thomas never gave me the paperwork for ignition switch repair even after I requested it. On February 21, 2014, I took my car to Sullivan Tire in Norwood, MA for an oil change and informed me that all my tire rods and tires needed to be replaced. While at work a couple days after, I faxed Thomas the quote from Sullivan Tires and told him of my concerns especially pointing out issues with tires. He called me to tell me that my warranty period has ended and hung up on me. I told my managers about my situation- one of my managers decided to call Thomas telling he did not like the fact that he was taking advantage of me. Thomas was very rude to my manager and told him that I would have to pay him to have the car repaired. I ended up having to pay to get right front tire replaced along with a leaky transmission pan at Hannibal Auto Repair in Dorchester, MA for the time being. I could not afford to do the entire repair as quoted by Sullivan Tire. On May 1st, I started hearing a loud squeaky noise coming from my car. A co-worker suggested I have my car checked out at a Chrysler dealer. I had my car inspected on May 10, 2014 by Chrysler Jeep and Dodge Ram 24 in Brockton MA. They found out that I needed to replace the following: both front control arm assemblies, both front tension struts, driver side outer tie rod and all four tires. The total cost of repair is $2297.95. I cannot afford to pay this amount. read more

Auto-Matic does not do their due diligence on the cars they sell. I purchased a car in March and knew on the ride home that the transmission was not working correctly. They kept insisting that they had taken the car to a Ford dealership before selling it and it was in working order. But they could not produce the paperwork and Ford has no record of ever servicing the car. I had to take time off of work to take it to Ford to get serviced. The clutch was broken. Luckily it was under warranty and did not cost me anything out of pocket. But I did lose income from missing work. All of this could have been avoided if they has just truly serviced and inspected the car before selling it. They are TRUE used car sales people. But they should be held to higher customer service standards and do their job. DO NOT BUY FROM THEM UNLESS YOU HAVE THE TIME TO FIX YOUR CAR BECAUSE THEY WON'T HELP YOU. read more

10/09/12 So I purchased second car yesterday. took my BMW to be serviced and walked out with 2007 ford focus 5speed!!!. Happy wit the deal and the payments. Once again Tom worked MAGIC and Antwon was Pleasant. Picked up the car today and had flowers on my dash. I would defiantly tell ppl about them. read more

Recently purchased a VW from this dealership, cause i was in a rush. i didn't have to look around so i couldn't compare prices much. after buying the car and noticing some problems with the car i brought it back to them. only to get a headlight superglued,cracked vacuum lines(which the $2500 warranty won't cover) their vehicles are way overpriced. would never suggest anyone to buy a car there. Now 11 Months later the car is already giving out..worse experience EVER read more

I give Auto-Matic used car dealers Zero Star. Our Daughter was sold a 2013 Subaru WRX on a Saturday and five days later on her return trip back to their dealership the car died on I-90, in the middle lane and started on fire nearly killing her and my Husband. They had to dodge heavy traffic to get over to the side of the road before the car was fully engulfed in flames. They were not Sympathetic at all and said to our Daughter, " Maybe it was the way you were driving the car". Seriously!!! She had driven the car perfectly so how was this her fault! One of the workers who was beyond rude came in and tried to fluff it off by saying, you have to put it behind you and move forward, we'll get you in another car. Do you think for one minute that my Husband and I wanted our Daughter to get into another one of their cars? We value her and my husbands live more than their junk cars. Obviously this car was sold without the dealership going through and checking this car out before it was put on the lot for re-sale. There was, and still is as far as I'm concerned a 90 day Warranty on that car so no way should her insurance have to pay for this dealerships unworthiness. Do yourself a favor and go directly to real dealer. It is cheaper to lease a car than almost lose your life or the life of your Family! read more

The lot had allot of quality cars for a small dealership. It was mostly foreign cars with a few American cars here and there. It was close to closing so I didn't really fault the sales man for being in a rush. The car we originally came to see was out for repairs. The normal formalities, exchange my info for one of his cards and he'll give me call. So I waited 3 days and no call...I call back on the fourth day and he tells me... oh that car been sold. I'm sitting on the other side of the phone in disbelief, because he knew I was interested. So me and the wife look around and the same dealership has another model of the car my wife wants. SO I try my hand again (don't ask me why). so I call up..."Hey do you have a Green X5 available". The dealer replies yes we do but it's in the shop, this time I call back every other day. So finally this guys says it's going to be in the shop for a week and half. are you interested in any others cars. Yeah knuckle head I just contacted you TWICE about the same car only to buy a Geo Prizm. read more

i bought a f-150 from there and the same day i buy it it has a check engine light for a catalytic converter but when i bought the car it already had an inspection sticker when i told them i was going to do it myself they did the inspection twice prob cause the first time they did it it failed for the cat so i belive they put this after market substance in it to make it pass inspection then gave me the vehicle with the sticker i am a mechanic so thats why i was going to do the inspection myself i asked them if there going to fix it they said we can go half on it cause its buy as is why should i pay any money for a truck i spent 12 thousand dollars on read more