Have trusted them for years with my vehicles and my family members vehicles as well. Friendly,…read moregenuine and fair.

Took my car in to find out what was draining my battery, they said I had the wrong battery in my…read morecar. Told me a fair price with a 3 year warranty ended up being same price but a 5 year warranty. Highly recommend. Professional, fair prices and great customer service.

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

Great service.... car brakes/ rotors, and tie rods were fixed same day!…read more website needed 85 words to post so i'm adding extra in order to make it work. Price was reasonable for the amount of work done. Staff was friendly and explained everything thoroughly.

This is not auto related, but shows the owners desire to be helpful to the community. I had a piece…read moreof equipment that needed to be greased, but I did not own a grease gun. I stopped by Greg's and he was more than willing to do that for me for free, which I thought was really kind.

Amazing customer service and honest. They didn't come up with a bunch of bs that didn't need fixed…read more Fair prices and quick turnaround. Drove out of my way to see them and will return with any other car issues. Thanks so much for taking such great care of us.

This is a small shop, nothing fancy but great service. The service is very reasonably priced and…read morethey don't sell you anything you don't need. All our family has taken our cars there since we moved to the area and haven't been disappointed.

Great customer service, won't sell you something you don't need. Honest and truthful!read more

these guys always take care of me. very honest, never try to oversell. I don't even attempt to…read morebuy my own parts anymore. I trust these guys enough to drop my truck off and wait for the call that it's fixed.

Was the cheapest and showed me every filter that needed replaced . Had 4 of them working on my car…read more Sprayed the engine to clean it and filled all my fluids plus made sure my car tires were filled. I felt like a Queen in the great service they gave me! Yes I will go back because I didn't feel like I was being ripped off. Always had to leave my car at a garage that I went to just 4 oil change and always kept it for a week and ended up paying for a parts from 500 to 300. Glad I stop and it was done on time. Thank you guys! Didn't have to worry about a rental car because I just didn't have a lot of money and you guys save me .

Everyone was so cordial. No one was working with an attitude. Their prices are awesome. They…read moreexplain everything. They dont pressure you to buy anything but they do offer things. Those guys made my visit very pleasant. I will return for my next oil change.

Very professional, quick service. Very reasonably price for the work I had done to my exhaust…read moresystem. Definitely would recommend and I would return for any work in the future

most honest and reliable . Go there for 13 years. experience and excellent work. Reasonable price…read more Stand behind there work.