Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

I took my vehicle here for some regular maintenance…read more I showed up at my appointment time and was promptly greeted by a friendly attendant. After checking in my vehicle, my wife and I went into the waiting area which was very reminiscent of restaurant style seating with multiple tables and chairs around. Unfortunately there was no complimentary coffee or snacks. The did have a cafe where you could by food that looked sub-par. I was slightly annoyed because after 10 minutes of waiting, one of the salesman came up and tried to buy my car and get me to do a trade in option...I'm just here for service. Typical dealer behavior but I was disappointed by it. They told me it would be 1-1.5 hours but it ended up taking just over 3 hours, which I was OK with because they offered a complimentary shuttle to a nearby shopping center but it was still frustrating that their estimate was so far off. When it came time to pay, the charged an additional hidden $40 "dealer fee". Once again frustrating, I thought that's what I pay for when I pay for the labor hourly rate? They also added another small credit card fee. Things add up and it's frustrating that they aren't up front about their costs. They also tried to tell me my 10 month old battery was bad and needed replacing for over $300. Naturally I declined because my battery is working 100% fine. They definitely were trying to take advantage of me. Overall, I hoped for a better experience and won't be back. I usually always do my own maintenance for this very reason but was short on time. I will use another private shop next time.

I visited lexus of orlando several times looking at the RX350h. I ended up working with Z who was…read morepatient and knowledgeable. He listened carefully, but the color combination of my choice was nowhere to be found. Another interior color became available and Z called to ask that I take a look. I did and he was right, that interior really worked. Between Z and the manager Ed, I received the best deal possible including my trade in. I had checked other dealers further away, and they could not come close to the bottom line price that I was offered. Z and Ed were attentive and accommodating. This was the easiest and most fun. Car purchase I've ever completed. If you are ever in the market for a lexus start at Lexus Of Orlando. They will take good care of you.

I sent this to the gm VSousa@penskeautomotive.com with no response…read more Good evening, My name is Emily Reynolds, and I hope this email finds you well. As a long-time Lexus enthusiast who has owned several vehicles, I am quite disappointed with my recent service experience, which is the reason for this email. On June 19th, I purchased a brand new 2026 Lexus IS 350, which included an interior and exterior ceramic coating, a sun strip, and all-around tints as part of the "We Owe You" package. However, when I dropped off my vehicle on July 3rd, I was informed just two hours later that the tint technician no longer worked there. I had to wait and eventually reschedule. Tyler, who has always been fantastic, arranged for a valet service, and on July 24th, my vehicle was picked up. I was told I would have it back on Monday, which I was fine with. On Friday evening, Anthony Jones informed me that my vehicle was ready for pickup. I mentioned I might pick it up on Saturday, but he was supposed to call back to confirm and never did. On Monday, I called over three times seeking confirmation regarding when my vehicle would be returned, only to be told it might be Wednesday, along with a reminder that a loaner was provided for such delays. Deciding around 5 PM to retrieve my vehicle, I drove over an hour to the dealership. Unfortunately, I was not attended to by Anthony, who was supposed to be my contact while Tyler was out. Instead, the receptionist had me sign off on the vehicle, which was waiting outside, and I left. While driving, I noticed that the windshield appeared oily. I attempted to clean it the next day using water, soap, and ammonia-free glass cleaner, but nothing worked, leaving me with a cloudy windshield. Upon further inspection of the tints, I was shocked to find scratches and numerous bubbles on the side and back windows. I am truly disappointed with my Lexus experience and the significant inconvenience this entire situation has caused. Please reach out to me so we can resolve this situation.

Excellent experience buying a used Porsche Cayenne. The whole process and negotiation went well,…read moreand fast. Brian Cheney is professional, and an excellent communicator. They were up front about the car price and additional fees in their ads, with no surprises.My car was clean and ready to go. Their follow-up, that we agreed to, for the stereo and some paint issues after the purchase, were completed as soon as the parts arrived. (Within a week), and I had a loaner car when it was in their service dept. i had an excellent experience.

purchased a 2026 macan. salesmen was fine and the deal was fair with my trade. At the closing in…read morethe finance department I turned down all of the $000's of extras for wheel package, brakes , paint, etc... don't drive much so didn't need it. starting writing the check and the manager said no , the total is $399 more (?) I said what for and he indicated it was for a nitrogen fill (?) . this was after 2 hrs at the dealer already and, being a diabetic i couldn't waste time arguing. When i got home I demanded a refund since I didn't request or approve of this and, IN FACT this was never done to begin with. They said a refund check for $399 would be mailed and , I HAVE NOTHING RECEIVED SO FAR. Unfortunate this dealer cares so little about their reputation , my guess is this is not an isolated case.

I cannot say enough good things about our experience at Audi South Orlando. From the moment we…read morewalked through the doors, the entire atmosphere was welcoming and professional, but what truly made this purchase unforgettable was the incredible team that looked after us. A massive, heartfelt thank you to our salesperson, Moises Garcia, and Sales Manager, Ricky Sulyma III. Both Moises and Ricky went far above and beyond expectations for our family. They demonstrated the highest level of professionalism, genuine dedication, and standard-setting customer care throughout the entire process. Moises was patient, deeply knowledgeable, and attentive to every detail, ensuring we felt completely confident and informed without any of the typical pressure. Ricky made the management and finalization end of the process completely seamless, transparent, and respectful of our time and needs. Car buying can often be overwhelming, but Moises and Ricky made it an absolute pleasure. Their care and commitment to making sure our family walked away happy was truly impressive. If you are looking for a luxury experience where you are treated with honesty, respect, and top-tier professionalism, ask for Moises Garcia and Ricky Sulyma III at Audi South Orlando. We are so grateful for everything you did for us--thank you for an outstanding experience!

Audi is a huge car dealership right by I4, on Vineland Rd. Audi has very nice used cars and the…read morestaff is respectful and helpful.

Sophia is absolutely amazing ! Professional and genuine she…read moremade my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her

Worked on a deal over the phone with Thomas. Told him what I wanted and the range I wanted to be…read morein. Tells me he would call me back. 3 hours later - nothing. I call and leave a message. He reaches back out the next morning apologizing (great!) and that he's working on the deal to get me close to the number (which he reiterated). Sends me several options all of which are almost 50% higher. I tell him none of those are close to the number we talked about out. He replied "what number " like we didn't discuss it multiple times. I repeat it and he states "we are worlds apart"... what? Won't ever do business with this dealership. This is why people loathe them and why companies that cut the salesperson out thrive.

Buyers beware, this dealer tries to coerce you to use their predatory financial institutions for…read moretheir own benefit and does not honor their word. I dealt directly with the owner Eric, on purchasing a Porsche 911 GT2 from this dealer and agreed to the asking price immediately. I submitted a credit application, and after they ran my credit, they tried to push me toward Westlake Financial with a very high interest rate. Wanting to avoid a predatory loan, I secured my own financing through a reputable bank. The moment I informed the dealer I had my own approval, the owner told me I should have taken their loan and suddenly increased the price by $80,000, despite us already having agreed on a deal. This all happened within the span of a day and a half from when the deal was agreed upon. This was by far one of the most unethical car buying experiences I've encountered. It appears the dealership was more interested in profiting from predatory loan kickbacks than honoring their word. If you value transparency, integrity, and fair dealing, I would strongly recommend looking elsewhere. The fact that the owner directly acts this way can only reflect on how this dealer conducts their business.

The team at Falcon Motor Group have been nothing but a pleasure working with. I've sold two…read morevehicles through them under consignment and they helped me get my replacement vehicle shipped over to me over 2000 miles. Very friendly and responsive, they answered any questions I had about the processes. I would do more business with them in the future.

We Always receive fantastic service, and We have also purchased our vehicles from there. It's nice…read moreto be able to trust the Service Advisors like Marty Fisher! Especially when you have specialty items, like our 2500 Promaster Van. This vehicle was not purchased there, but we were treated no differently than our purchased vehicles from there. Our family had a bad experience with Greenway, and actually paid extra milage to tow our family VAN to Orlando ChryslerDodge, Jeep, Ram‼ Estimated prices were determined first, then the schedule... All went perfectly!

I've reviewed this dealership before, and honestly, I'm surprised I keep coming back. The only…read morereason I've continued is because I purchased my vehicle here, and I expect them to stand behind it. But after this latest experience, I'll be taking my business elsewhere. I brought my vehicle in for a window repair and also asked them to evaluate some body/paint damage that I believed should be covered. Instead of a straightforward answer, I was offered a "goodwill" warranty with a deductible of around $5,000. When I questioned the cost, I was asked, "Well, how much can you afford?"--as if this was some kind of negotiation. That was a red flag. They kept my vehicle for four days just to fix the window, which felt excessive. I declined the "goodwill" offer and did my own research, ultimately finding documentation that suggests Jeep was aware of the issue and that it should be covered. Since then, I've been trying to reach someone in leadership at the dealership for over a week. No response ... I'll update this review if I ever hear back from someone who's actually interested in resolving the issue, not just selling me something.

Purchased my daughter a car from here and was completely satisfied. We were searching for weeks for…read morethe specific Toyota Prius and with the experts here I knew we were @ the right place. After the sale I called Miki about a issue and not only did he have a solution, He actually shipped the part I needed to me. If you are looking for a Toyota Prius this is worth the drive. They were honest and upfront and it's hard to find people these days who still have morals. We will be back for another car in the future.

I drove over an hour from Daytona Beach to find a Prius. Over the phone the guy I talked to for…read moreone minute suddenly had another call and hung up on me. When I got there the guy Mickey was at his desk and told me I had to wait for the other salesman to finish with his customers while he did nothing. Half an hour later the other salesman got with me and let me drive a Prius. I asked why the average MPG was only 33 mpg and was told it was because the cars sit running at the lot and it drags the mpg down. So I figured out how to reset the trip odometer to zero and the average mpg to zero and I went on a drive. I drove about 3 miles in city traffic and it came out to 32 mpg. So I went back and told Mickey the results and he scolded me, telling me I'm not allowed to drive more than one mile "for insurance reasons" and started explaining that you have to drive the car for over an hour to get 50 mpg. Didn't make sense, it all sounded like lies. I drove 2 more cars and both of them also didn't get over 34 mpg. So I left and went home. Next day I see an alert on my credit report that said they pulled my experian credit file. I never authorized them to pull my credit. I called him and asked why they did this and mickey told me they never did. He denied it over and over and said it is impossible to pull my credit without my social security number. I googled it and found out it is possible for them to pull it without my social and I told him what google said. He argued and denied it more and more. I asked if I should not believe my lying eyes because I'm looking at my credit report right now. He is a liar and when confronted with it he will gaslight you and deny the facts. I also told him that I've worked for dealers and gone on test drives at other dealers and I know that the insurance companies have no policy about only letting customers drive one mile. He continued his denials. DON'T buy from these dishonest dealers.

The staff there are super friendly! They are honest and have been working really hard to figure out…read morewhat is going on with my car. I would definitely recommend them.

Did a great job on my breaks. Honest people. I will definitely return for all of my vehiclesread more

I went there 7/21 because I was promised after doing well in school, staff was extremely nice and…read moreaccommodating, let me grab photos and offered water and coffee to my family. All around 10/10 experience, would go again

One of the worst car buy experience I have ever had! Lots of empty promises. Typically sleazy…read moresales team.