A forever 5/5 star rating for Frank and the staff @ Great Mall Tire Outlet!! The way this business…read moreis run and based on COMPLETE HONESTY speaks volumes!!! As a female who doesn't know a lick about cars and maintenances, I solely rely on people to be professional and honest. The gentleman I typically go to for oil changes and smaller jobs had informed me that my front brakes were sh*t and needed to be changed ASAP. The rears were okay but he recommends me get them done as well since I was already doing the front. Luckily for me, I made the decision to see Frank. I let him know what kind of work I needed and although the rates were higher than what I was quoted from the other shop, Frank has forever been an honest and upfront- making Great Mall Tire Outlet a must. Come here prepared for a wait, y'all. The work is truly that great, leading to lots of regular patrons coming to see Frank and the guys. Shout out to Raul?? [I think that was his name] who was working on my car. Once the car was pulled on the rack, Frank's suspicions were right in me NOT needing to have break pads or my rotors change. NONE- not the front or the back!! So much for my fronts needing to be changed ASAP, right?? While I did waste an unnecessary amount of time having to make the trip out here, it was totally worth it thanks to the peace of mind Frank has given me. Come one, come all!! Great Mall Tire Outlet is heaven sent to people like me who could have easily been swindled!!! 5/5 stars but I would love to give them so much more!!!!!

Wait Time: [x][x][x][x][x] Service:…read more [x][x][x][x][X] Setting: [x][x][x][x][ ] Cost: [x][x][x][x][x] Recommendation? For quick tire repairs, Frank gets the job done quick and good to go! I recently had a slight flat tire on only one of my tires so I wanted to make sure I can go to a reliable tire shop that can patch this tire. Having been to a few shops in the past with long service or unreliable results, I decided to hedge my bets with Great Mall Tire Outlet hearing that they do good results on a variety of cars ranging from regular gas to heavier Teslas with the insulating foam. The location was a bit sketchy at first but after coming in and getting all the details written down, car was quickly driven in and worked on for at least ~1 hour and was good to go. Drove around for more than 1 week and confirmed the flat was good as gone and all done for $50 is not too bad! One of the few reviews that I ironically want to say I won't come back to but if I do, I'll be confident Frank can do the job well done again.

Amazing experience-…read more From having lowered cars to now a truck and getting much info and details how my wants was vision I was very pleased and amazed with the service from start to finish. The installation was handled professionally, efficiently, and with great attention to detail. The staff was friendly, helpful, and made the whole process easy. My New rims and tires were installed properly, and I was happy with the quality of the work and detail to my vision of wants for my new truck wheels set up. Thank you for the excellent service. I would definitely recommend your shop to others and will consider coming back for future tire needs. Best regards, Eddie

I had to change my rating down to 3 stars due to the alignment issues I am having. I have taken my…read moretruck back two times for them to try to fix my alignment issues and now my tires are wearing on the outside really bad. And also at high speeds my steering is super sensitive now. The crew there are really nice and professional but I don't think I will be going back. I will have to take my truck to an actual alignment shop and get it done right.

The best place to get your car fixed, they are the best in the area! My niece car had a puncture…read moreand no one in the area would fix it but they did for a reasonable price. Really great service and place to take your car

BEWARE -- DO NOT GO HERE!!…read more Horrible customer service, questionable diagnosis, and a very disappointing experience from start to finish. We took our work van to Stress Free Auto Care after finding them on Yelp. They were close to home and, more importantly, veteran-owned. As a company that supports veteran nonprofits, we were excited to support another veteran-owned business--even though their pricing was higher than other shops we considered. Our van had been having issues starting and randomly shutting off. They quickly diagnosed it and sent us an estimate for around $1,200, which we approved. We were told it would be ready by the end of the day and picked it up the following morning. The very next day, the van broke down multiple times on the freeway, nearly causing accidents. This was extremely dangerous and terrifying. We immediately contacted the shop and were told to bring it back. We had to leave the van at a jobsite and figure out how to get it back to San Jose, which created even more stress and disruption to our business. We dropped it off in the morning and heard nothing all day. The next morning, we had to follow up ourselves, only to be told they were still running diagnostics. We were then told there was now another issue that would cost even more to repair. If the original diagnosis was incorrect, I expected the shop to take some responsibility and offer a reasonable solution. Instead, the resolution offered was a "free" diagnostic--which is essentially already credited toward service anyway. There was no real effort to make things right, no empathy for the situation, and no meaningful resolution. We were basically told we could come pick up the van. Business owner to business owner: this is not how you take care of customers. When a customer spends over $1,200 based on your diagnosis and their vehicle breaks down immediately afterward, leaving them with a dangerous, non-operational work vehicle, you should be doing everything possible to make it right. This entire experience has been incredibly STRESSFUL. STRESS FREE AUTO CARE?! Yeah, right. Take your business elsewhere.

It's a tire shop I had a spare tire and needed a tire and brought it in and got done pretty quick…read morevery happy and

Great service! Great discount prices on off-brand tires. I have been coming here for many years.read more

I had such a great experience here! Just a heads up--the shop is located all the way in the back…read moreafter you turn in, so keep driving until you see it. I called ahead to make sure they had the right tire in stock, and when I arrived, Al took care of everything. He was incredibly friendly, patient, and made the whole process so easy. I was honestly in and out in about 9 minutes, which was way faster than I expected. The prices were very affordable, the service was smooth from start to finish, and they took a stressful errand completely off my plate. I would absolutely recommend this place to anyone looking for new or used tires. I'll definitely be back if I ever need tires again. Thanks Al!

When looking for tire alignments, I was calling around for a couple of days and found Fierro's. The…read morefirst time I called the guy who spoke to me said that there would be a cash discount of $80 which made me choose him after the second day calling around. Everywhere else had relatively higher prices and started at $100. I made an appointment the next day and process was really fast. Although i was expecting the same guy to do my service, it looks like there was another handy man to help me do my car service. He didn't speak much english but was pretty fast with the job. I was in and out the shop in less than 30 mins! When it's also time to pay they also honored the price! Thank you Fierros!

Had John and Sandy take care of my Lexus V8 here. This shop is my go to for performance upgrades…read more Their prices are fair and they have the experience and the expertise to upgrade and repair your performance vehicle. I had brake pads, exhaust, as well as LCA bushings installed here. The installs are clean and done correctly the first time. I am happy with their service and look forward to bring my car in for service and performance upgrades.

This is a belated review, but I have had my Lexus GX470 serviced at Exact Motorsports twice in the…read morelast couple years. In November 2024, my lexus had an oil leak. I went to investigate and it was near the oil filter housing it attaches to. drove it to Exact motorsports to have them evaluate, and Sandy & John were helpful in diagnosing the problems. They seem to be very knowledgable with the toyota/lexus platform. They gave me a reasonable quote and I left the car with them. They also mentioned it was probably due for new spark plugs, and a new valve cover gasket so I had them throw that in there as well. When I picked up the car, it drove much more efficiently and no more leaks! Turns out it was a broken O ring. I enjoyed that experience, so a year later (Nov 2025) my belt was squeeking a lot in cold weather. They were able to diagnose and swap the belt to a new one within a day or so. No more squeeks in the cold mornings. The best part about exact is that its a mom and pop, locally owned shop that doesnt put you in a upsell, pressure environment. They tell you what you need, what you dont need, and what are nice to do but not urgent so you can make your choices for the best quote. I will be going to them for any future needs for my Lexus, and have been recommending them to my friends and family for the same purposes.

Ronnie is great. Very friendly and down to earth. Does not…read moreoverly pressure. Found multiple bolts around the shop where the cars park... not great. Had an issue price matching but the team tried to work w me.

Very disappointing experience. Customer service at this location is terrible…read more First of all, making an appointment seems completely pointless. I scheduled an appointment and showed up on time, but nobody seemed to care whether I had an appointment or had just walked in. When a new customer enters, the employees at the front desk barely acknowledge them. You can stand there waiting without even hearing a simple "Hi" or "We'll be with you shortly." The manager's attitude was even more disappointing. It honestly felt like he couldn't care less whether a customer stayed or walked out. There was no effort to resolve the situation or even show that my business mattered to them. On top of that, their refund process is ridiculous. Even when you don't pay with a credit card, they tell you that you have to wait several days to get your money back. I understand that processing times can exist, but combined with the complete lack of customer service, it makes the entire experience even more frustrating. There is a serious lack of organization and basic customer care at this location. Appointments seem meaningless, communication at the front desk is poor, and management gives you the impression that losing a customer simply doesn't matter. I ended up leaving extremely disappointed. I definitely won't be coming back to this location.

Well, I can officially replace my 2023 2 star review with a 2026 5 star review. This place has…read moretheir "stuff" together again. My past 2023 work they did was just fine, they replaced one tire on my Tesla a year later, then repaired another tire a year after that, all no issues, good work, and fast. Today that same tire I got repaired almost two years ago had a problem, and they repaired it no charge. I'll come back if I have a problem with that, but based on my experience, it'll be fine just like everything else they've done for us in the past couple of decades. They are human beings, so nobody is perfect. But this place is about as close as it gets. Just give them a break if it doesn't look like it, they may be having a bad day that one day you visited.

Last Thursday, one of our tires got a flat (the same tire that the company had worked on). We took…read moreit into Luna's Tires and they had to fix the broken rim that had caused the flat. The employee said that it was never fixed from the previous flat and caused a slow leak that eventually caused the flat that had occurred last Thursday. We had to spend another $400 to get that rim on the tire repaired and borrow a tire so we could drive home safely while we wait for the repair. Theft, negligence, incompetence, poor customer service, poor management, lack of leadership, lack of responsibility, lack of pride and ownership of work. From how I've been treated by the cashiers all the way up to corporate is all a reflection of the entire company's values and mission. And it stinks. My family's safety was at risk because their employees failed to not only do their jobs properly, but took the opportunity to take advantage of their customers due to the poor operation of their store. And they continue to fail to take responsibility and make it right. No, I know for a fact the tow truck company did not steal our stuff. My husband rode in the tow truck as our van was towed to this location. It's not even about the theft anymore, it's about failing to provide satisfactory (let alone adequate) service that I paid for! I know it is such a huge ask to expect a company to make things right after they messed up so demonstrably in every way possible, let alone expect a tire company to (gasp) actually fix a tire properly. Get it together, Wheelworks and make things right.

Isaac is the GOAT. He's helped me out several times with both my daily driver and my Range Rover,…read morewhich are about as different as it gets when it comes to tires and cost. From fixing flats and finding temporary used tires to helping me know when it was time to replace them, Isaac has always taken care of me. Most recently, he got me into brand-new top-line Pirelli Scorpion Zero tires for my Range Rover at a fair price - better than what I was quoted at Costco or Wheel Works. The speed, service, and genuine friendliness go a long way. I've had some uncomfortable, all-day experiences at other tire shops around the Bay, and it's a relief to work with people who are professional and easy to deal with. I'd go to San Jose Tires for anything tire-related. Thanks, Isaac!

The dreaded tire pressure light came on this morning while I was driving and when I got to my…read moreappointment, one of my tires was looking very sad. San Jose Tires happened to be the closest tire spot to me and when I called, they told me they weren't too busy so they could take me right away. I was so happy with the service. Unfortunately, he showed me where the hole was and it couldn't be patched, but the price for a full tire swap wasn't that bad. Very painless and it really defused a stressful start to the day.

Richard is amazing. Polite with a smile in and out in 45…read moreminutes every time. highly recommend

This is probably the best place to go to for tires in San jose…read more Super helpful got me a full set of four and they are fasting about their work. Took about 30 minutes. Reached out through the Yelp app and they reached out very quickly.