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    Auto House

    3.0 (2 reviews)
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    Freeland Chrysler Dodge Jeep Ram - Carvana picking up the Durango Freeland wouldn't take. Sell your car to Carvana!

    Freeland Chrysler Dodge Jeep Ram

    (64 reviews)

    I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

    Very disappointing experience with the service department at Freeland Chrysler Dodge Jeep RAM in…read moreAntioch. Our 2022 RAM ProMaster City was brought in due to a transmission issue. The dealership diagnosed a leaking transmission cooler and told us the repair was not covered under warranty, so we paid about $1,900 out of pocket to replace it. However, the same transmission vibration and shifting issue remained when we picked up the vehicle. When we returned the vehicle, we were told that the transmission had internal damage caused by fluid loss from the cooler leak and that the entire transmission now needed to be replaced for over $9,000. To make matters worse, our original service contact stopped responding and later left the dealership. Communication only resumed after we opened a corporate complaint with Stellantis. Meanwhile, our vehicle sat at the dealership for over two months without repair, which significantly impacted our business operations. We also opened a corporate case with Stellantis. Unfortunately, Stellantis simply relied on the dealership's explanation and also denied warranty coverage without clearly explaining what actually caused the cooler leak. The dealership acknowledged that the cooler leak caused the transmission damage, yet they still refused warranty coverage. At one point they suggested possible "impact damage," but no documentation or evidence supporting that claim was ever provided. Meanwhile, our vehicle sat at the dealership for over two months without repair, causing significant disruption to our business operations. This entire situation could likely have been avoided if the initial transmission cooler failure had been properly handled under the powertrain warranty. Customers should carefully review warranty coverage and repair documentation before agreeing to repairs here.

    Auto House - car_dealers - Updated May 2026

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