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Auto Glass Now

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm
Updated a few days ago

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Services - Auto Glass Now

Auto mirror repair

Auto mirror replacement

Auto window repair

1 More Service

Auto window replacement

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2 months ago

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Victoria S.

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2 years ago

Outstanding service and quality! Prompt responses and clarity of their intensions... Scott and Nate are on top in their field!!

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Safelite AutoGlass

Safelite AutoGlass

(25 reviews)

Let me start by saying I wish I could leave 0 stars. This has to be the worst customer service and…read morecompany I have ever encountered. I scheduled my windshield replacement at a different branch, they came 3 separate times with the wrong windshield until I eventually got sick of rescheduling and gave them their own work order number from last year when it was replaced so they could finally figure out the correct windshield to bring. I should've known better and just canceled at that point but I made the regretful decision to move forward. The installation was done and everything seemed great, until the first rainfall and suddenly I'm getting rained on inside my car. I reach out for a warranty issue and I'm told the will not come to you for warranties you have to go to them and they close at 5. So I schedule my PTO, leave work early to drop my car off, I mention at the drop off there is also a crack in the windshield. I get a phone call from Ken Williams 30 minutes after drop off, he says the crack doesn't meet their warranty so I asked him about the leak, which is the reason I brought the windshield in for the warranty he tell me he doesn't know about the leak and has to talk to the tech but I need to come down there and talk to them about the crack. As I'm asking him if they can replace the windshield due to the leak because I didn't want to drive 20 mins back if they still needed to replace it, as I am mid sentence asking Ken interrupts me and very rudely says COME DOWN and hangs up on me. I attempted to call back 10 times and they refused to answer the phone. I called customer service since I could not get an answer at Franklin and while I was on the phone I got a text update stating "your replacement service on your 2025 Jeep Wrangler has started." I mentioned this text message to the customer service agent and asked what it means, do I go down? Was it an error and my jeep is getting worked on and I should wait for another update? They close in 30 mins so I was getting worried. She said it shows they are working on it and said they won't close as long as they're working on it. Being on the cautious side, I decided to make sure I went down before they closed just in case since their communication was terrible this far. I get there and it was a false text, my car wasn't getting serviced, they did not do anything or even move my car from the parking spot (mileage was the same) and half the bay doors were already closed which makes me believe they lied saying my car was being serviced and planned to close up without any notification so that I wasn't able to pick up my car. Literally the worst experience I have ever had with any company from start to finish. I am disgusted with how they have reacted and handled the entire experience. I will never recommend this company and clearly from their rating this seems to be the normal standard they allow and accept.

Front desk was extremely friend to wrote the notes to communication with me. I am very impressed…read morehow much their performance as friendly and good patience with me because I am Deaf. They did an epoxy on my car windshield. I would encourage the customers go to this place Safelite Auto Glass. I wanted to thank you the manager. He is an awesome friendly.

Auto Glass Now - autoglass - Updated May 2026

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