The good news! They have every part in stock, usually, because this is the mother store…read more The bad news; they are massively understaffed and the employees don't give a GATTAM. So slow. So depressing. So bad. I'd be embarrassed to be the GM of this store.

The guys that work here are not working. The ladies on the hand were kicking butts. Taking care of…read morecustomers with a great attitude. This place is lucky because it's the only car part near by...

Super happy to find an AutoZone open on 4th of July when our battery died and the check engine…read morelight came on. They've been really helpful in doing a status check and determining that our battery had indeed gone bad for some reason. A technician is out in the parking lot with my boyfriend installing the new battery now. Hopefully after that all will be well. Thank you!!

was just in to get a new battery for a Jeep Cherokee 2022 with that nasty AGM feature first let me…read morejust tell you if you have that feature expect to spend more money on a battery now with that said I had the most incredible service at the AutoZone on 2917 Nolensville Pike in Nashville, the young gentleman that was helping me Lewis Mayorga was a little beside himself when I barked at the $250 price for a battery he went and got another gentleman by the name of Andrew Smith to come over and explain to me why I needed this battery and the reason being that nasty AGM feature that will drain your battery and burn up your starter the toll it takes on a starter. I was well aware of, but did not think of the toll it takes on a battery with that said both were incredibly helpful and will most definitely receive my business again on the way out another gentleman by the name of Ken flagged me down to make sure I had gloves to put on my hands to change out the battery A+ five star service at this particular AutoZone thanks again Andrew, Lewis, and Ken

I purchased (2) $7.49 parts, a T45 and T55 bit complete a brake job on the other side of the city…read morefrom where I live. It turns out that I didn't need them and I tried yo return them the following day at the store closest to my home. The two associates, one being the Manager told me that even though I had the original receipt and both bits were unused that he could only return one of the bits and to take the other one back to the original store of purchase. He then said that itvwas a "systems" and he couldn't do anything about it but if I called the original store of purchase, maybe they could tell me how he could do the transaction. I called the original store while still there with them. I eventually got to the GM of the original store who did call the store that I was in, only for them to tell me that they could "only" give me a in store merchandise card for a part that I have the receipt for, is unused, and I paid cash for. Needless to say that in a time where "brick and mortar" businesses are struggling to stay in business. You would think that they would do better business practices than this. I have to spend $25 worth of gas to get an $7.49 ($8.22) refund or get an in store merchandise card for a retail store that I NEVER, EVER plan to enter again!

Always great customer service at this company! They helped me put in a tail light with no…read morehesitation. THANK YOU PAUL AND MELVIN!!!! I will always remember your kindness!!!

I always get promptly help from this team at Firestone. Had a nail in my tire they pulled out and…read morehad me within 5 mins on the road to my appointment an hour and half away. I live in the neighborhood nearby in 12th South, and this GM and staff are always so professional and helpful to give you peace of mind, and they service all my families cars.

BEWARE OF SCAMS. Charged a $127 diagnostic fee to spend my evening evading over $1,000 in auto…read morerepair fraud. And still doubt my car was actually inspected. Left my car the evening before and with my key in the drop box, and my battery disconnected due to my brake lights being on constantly which had already drained one battery resulting in me putting a new battery in the night before. Didn't want my new battery being drained while sitting there all night. Wanted my car checked out for electrical issues since my AC had coincidentally broken a week before. By 4 PM the next day I finally got a call from Mari that my battery wasn't connected properly (I had intentionally left my battery disconnected?), I needed a new bushing on my break pedal that's why my lights were left on and had drained my battery, and it would cost around 600 to fix my AC because I needed a new blower motor AND Freon. I knew I needed a new blower motor, but the Freon was clearly a scam. The brake pedal bushing is cheap and made sense given the issue. I clarified that I didn't want my AC done there (since they kinda showed me how they rolled w that) and Mari quickly said I didn't need the Freon and could just do the blower motor. DUH. That's why I knew instantly I didn't want to do it with you guys. Again, no thanks I'll take it elsewhere. Then clarified that they did actually check my car out after finding the incredibly easy solution of reconnecting my battery because I had intentionally left this disconnected. She sounded flustered but confirmed that they had. I said thanks I'll just fix the pedal bushing and she said she'd call when it was done. I got a VM an hour later saying they fixed the bushing but then when "retesting" my car discovered the alternator wasn't holding a charge and needed to be replaced and quoted me 779 dollars. I was previously told the simple and logical explanation was my brake lights killed my battery. Very simple. But wait, I've turned down the AC repair and somehow you'd had my car for 9 hours and had run your comprehensive 127 dollar diagnostic and previously not noticed my alternator was bad..? You mean a car came in with any type of battery issues and you hadn't checked the alternator..? In the 9 hrs you've had my vehicle? What is going on here. And you called me to give me a full run down on what is wrong but somehow hadn't checked my alternator? At this point it's clear they're attempting to scam me AGAIN. It's that or they're wildly incompetent. I'm doubting my alternator is going out, and if it was I'm surely not having it fixed here? I come get my car just before they close. Charged for the brake pedal bushing and ask for a refund on my crazy overpriced 127 dollars diagnostic fee since these ppl shouldn't be working on cars at all and I feel in no way was I given an honest or thorough "diagnostic" check of my car. A manager is not in and she can't refund me, so I pay it to get my car away from these ppl and am told I can speak with the manager the next day to resolve this issue. Drive my car around for a while and then take it to autozone so they can check my alternator. Shockingly it's totally fine. Had it checked the next day as well. Again, totally fine. Sure this could be intermittent. Or my battery drained from my tail lights being on.. And they attempted to get nearly 800 bucks from me for a new alternator after I had turned down the nearly 700 dollar quote for my AC including that entirely unnecessary Freon. Call back the next day, as I feel I've been wrongfully charged for this diagnostic fee that was actually money I paid to be taken advantage of. The store manager is not in.. so who do I get to speak to?? Mari! She proceeds to make up new excuses. I'm arguing that this 127 dollar work up somehow didn't include checking my alternator and that she personally had told me they'd reconnected my battery and everything was good and they'd checked my car out. Then called me an hour later to say in "retesting" they'd discovered my alternator was bad. She argues on the phone that actually my new battery was totally dead so the first time they had called me it hadn't been charged and reconnected yet and only AFTER this 4 PM phone call the technician fixed my brake pedal, charged/reconnected my battery, and was THEN able to check my alternator. Weird. How did you check out my AC to quote me 600 bucks that I needed a blower motor and Freon when at that point y'all hadn't even turned my car on.. How'd you check ANYTHING in my car if the battery had been completely dead and you'd yet to turn the car on. The excuses sounded even dumber than the initial interactions.

Eric at the Nolensville Pike O'Reilly went above and beyond to help me with a dead battery. He…read moreactually changed the battery for me at the store. I had the BEST customer service experience here - I can't say that for any other auto parts store. Be sure to ask for Eric for the greatest customer service!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I have been to this autozone several times and they are always very helpful. They come out and look…read moreat the car sometimes if they need more information or have some helpful tips. It is always an easy and effective experience

Helpful, replaced my battery that was covered under warranty quickly after testing showed it was…read morebad.

Fixed my car quickly, communicated well, repairs came in at half the cost my dealership had quoted…read moreme. Was also able to pick up my car after hours.

Company tried to charge me 3x the amount for a motor mount compared to their counterparts…read more Rip off

Just had a wonderful experience here! They greeted me as soon as I walked in. I had a dead battery…read moreand they gave me several options to choose from. They carried it outside for me, walked me through the replacement, carried the old one back in, and did it all with patience, kindness, and care. Definitely will choose them again in the future.

Came for a simple tail light replacement. The man helping me couldn't figure out how to get to the…read morereverse lights so I did it. Then proceeded to drop a brake light into the whole light panel. Now I have to take the whole thing apart to get the bulb out. The incompetence is going to cost me money and time. Avoid this place at all costs!