Left my car there for a suspension and full exhaust replacement and ended up with thousands in…read moreadditional repairs after the car was taken for a "test drive". I ended up sending the car back to the States to a professional race shop and asked them to assess the damage done during the "test drive". Phil claimed the rear end "locked up"; the rear end WAS a built solid axle wth FRPP innards. "But from the looks of it with the tunnel damaged I can only suspect they hit something (pothole), the passenger side is twisted, the fuel line was twisted showing it wrapped around the driveshaft, the tunnel was beat up from where the driveshaft hit around and potentially even the rear end slapped around. That wasn't a simple "lockup" someone was fucking with your car. The fuel line alone would've killed the power to the car." He even charged me for him to tow it back to his garage. Horrible and expensive experience.

I've taken my 73 Nova to Phil's Garage and Phil is the only mechanic in the Kaiserslautern area…read morethat understands American classic cars. He's very personable, knows his trade and I'll be bringing my car back to him as long as I'm in Germany.

I cannot recommend this place enough!! This location was clean, had great accommodations, and the…read moreentire staff was extremely friendly & caring! James & Jonathan from Used Car Guys helped my husband and I find the perfect vehicle to fit our needs (& price range). They were very honest & upfront, while keeping us informed during every step of the process. James gave us some great tips that were priceless especially for us just getting here from America. They have helped make this transition 100x less stressful. These people truly go the extra mile to make sure you're taken care of!

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car. The salesman Matt was a nice guy. He treated me well. This wasn't his fault. The manager John got involved after a while saying he was going to help me get to the bottom of it but really didn't do much. He meant well and maybe my expectations were too high but in my mind a customer trying to see how long this is going to take isn't a unreasonable request. Of course I'm going to keep getting frustrated when I get zero information besides we are working on it. Can't give you a timeline etc..

"low marks for that ever-so-important professionalism"…read more Funny, how things come back to bite you. It wasn't too long after writing this review that a friend failed his car inspection. Holes in the roof of his car, as Jagger pointed out, needed welding. Welding quickly turned into a shattered windshield. From there, the professionalism started to spiral. For whatever reason, Jagger had completely ruined the back windshield. And despite his efforts to tape a piece of cardboard in place, it was a far from fair alternative to providing a rental. Sure, the repair was covered by his insurance (despite his efforts to wiggle out of them) but what was not covered, was any solution for my friend to drive his car away without a gaudy, unsafe and unsecured piece of paper for a windshield. To make matters worse, the welding job had left horrible burn marks on the interior of the car. The top was covered with a bubbled, off-center piece of black film. His so-called work visibly lowered the value of the car. His unwillingness to provide customer service and a proper solution was appalling, and his proposed fix of a cheap tape-job was detrimental to keeping at least two customers. By far his attitude of the whole situation was the tipping point, and what will lead me to bring my business elsewhere.

This place replaced my cv boot, lower ball joints and passed me for inspection all within about a…read moreweek. They are legit! They are friendly and they speak English. Very low wait time compared to trying to go on base or really any other auto repair shop. If you don't want to wait and you know that your car is in decent shape besides maybe some small issues I'd highly recommend you give them a try.

Reliable and friendly service. They have taken great care of our American Dodge vehicles when…read moreproblems arise. They get genuine parts in from the states quickly (1-2 days) and at a fair price. They don't gouge people on labor costs. They take VAT forms. Highly recommend and will continue to use them.

I have used this place for the general maintenance on my Mini Cooper with no issues. They will also…read morelet you schedule same day (while you wait) service for tires and oil changes.

Jabby worked with me for over 4 months so that I could find the perfect car for me. He was there…read morefor me every step of the way and called me with updates on cars that he thought that I would like. Highly recommend working with Jabby!

Omg. This place. Let me just say, it feels like family…read morehere! Excellent service, professional workers, quick response times, amazing warranties! The selection of vehicles available is unbelievable. The staff are so warm and welcoming! If you're looking for the best place in Ramstein to update that ride of yours, this is the place!