1. Auto Collision Experts

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Sunnyvale, CA

Auto Collision Experts

4.9 (368 reviews)
Closed • 9:00 am - 5:30 pm
Updated 1 month ago

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Response time

4 hours

Response rate

100%

Services - Auto Collision Experts

Auto body restoration

Bumper repair

Collision repair

Auto Collision Experts Photos

Recommended Reviews - Auto Collision Experts

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Annabelle R.

What I was quoted as a two-week car repair turned into almost two MONTHS (multiple delays, repeated broken promises), with the original quote for costs almost doubled by the end. And when I finally got my car back, the work wasn't even completely done, which to be fair, has a valid reason (paint needs time to cure before applying decals, etc.), but they didn't communicate that with me in the beginning. I went through a lot of stress as a consumer putting my trust in a business, and was dumbfounded that a legit business could show such lack of professionalism and care. Savi seems like a nice guy and is a smooth talker that appears to be knowledgeable enough about the business. And in the beginning, the communication was good... till deposits had been made and the car was in their possession. That's when the communication got bad, response time especially got slow when I inquired about the status of my car after the initial proposed "ready date" had expired (this was NOT during the holidays, it was during business days). When I finally heard back, they raised the cost and extended the "ready date" significantly without giving me a chance to prepare (rental car, transportation to work, etc.). They got quiet again, when I asked for the detail about the work that had been done in the first 3 weeks. Savi opted to have a phone conversation to explain, probably cuz it sounds better than putting in writing that not much work was done on my car during that time, mainly just getting or waiting for quotes on additional car parts (the workers he had left in charge while he was out of town may not have been capable of doing certain tasks... but why should the customer suffer because of this). When your car is at the repair shop, every day without your vehicle is precious, and can be costly if your insurance doesn't cover rental car fees. ACE didn't seem to respect that. And to make matters worse, the communication was repeatedly delayed as well, making it hard to plan things (car rental, transportation to work, etc.) without being given an update in a timely manner, which is all I really needed... in hindsight, it probably wouldn't have mattered cuz the "ready date" they would give me was never accurate anyway. I understand there are some things that are out of their control (such as the holidays, or needing to order extra parts, or even delays in shipping parts)... but even considering those things and giving them the benefit of the doubt, THEY WORKED UNIMAGINABLY SLOOOOW with no sense of urgency for the customer. The good news is, they do seem to be capable of doing quality work, I have not found any big problems with my car so far (hence why I'm still giving them 2 stars). But the overall experience still gives me nightmares today. Even factoring in extended wait times during the holidays, the estimated quotes for costs and time were EXTREMELY off, borderline deceptive. And the lack of communication was even worse, and brought so much anxiety. The communication got slightly better toward the end, but I had to initiate the inquiries to push it along. And the "ready date" was extended yet again by three more days (after I was reassured with such confidence in late December of no more delays). Be warned of my experience, and decide for yourself if you want to take your chances and hope to be one of the lucky ones they don't screw over or neglect the needs of. Even if it doesn't cost you money (cuz you're working through insurance), it may cost you your sanity! Thanks Savi, for at least fixing my car... even if the process was long and painful for me. I'll be getting the remaining work done elsewhere.

After repairs

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Reviews are largely positive. People highlight the friendly, professional staff, clear and responsive communication, and high-quality workmanship. Pricing is often described as fair or better than other shops.

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8 years ago

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6 years ago

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8 years ago

Great, hassle free service! Savi Singh explained everything well and gave delivery on time.

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8 years ago

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7 years ago

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5 years ago

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6 years ago

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6 years ago

We had our Kia Optima side mirror fixed here and we are very happy about the results. Excellent service and quality work! Thanks Savi!!!

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6 years ago

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11 years ago

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9 years ago

Great service at an affordable price. The owner savi is an honest guy. Car was returned in pre accident condition as promised.

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6 years ago

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Business owner information

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Savi S.

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6 years ago

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Page 6 of 10

Ask the Community - Auto Collision Experts

HI, I have a Tesla model 3 where the driver side mirror assembly is rattling needs to be reassembled do you do this job?

Hi Payal, yes, we can inspect the driver-side mirror assembly to determine what is causing the rattling and see if it can be reassembled or repaired rather than replacing the entire assembly.… 

Do you take walk-ins or is it by appointment only?

Hello. We do but appointment only. You can book an appointment on our website.

Are you Tesla certified?

We are not certified to work on the structural repairs but we are able to perform all the non-structural work like replacing parts (bumpers, fenders, doors, headlamps and trunk lid).

Do you perform paintless dent repair?

No, we don’t .

How much do you charge for paint matching (premium pearl white) 2 side skirts and 1 rear lip for a 1998 Honda Prelude?

$450-600. We use water borne paint.

How much would minor front bumper scratch repair be and how long do you think it could take?

Hello Max. The bumper repair will range from 750-1200 depending on the damage and the color of the vehicle. It will take anywhere from 2-3 to complete the repair.… 

View All 9 Questions

Review Highlights - Auto Collision Experts

“Tesla reimbursed about $50 less than the estimate and Savi promptly refunded the difference, same as he said.”

Mentioned in 263 reviews

Read more highlights

B2 Perfection Auto Body

B2 Perfection Auto Body

(1.1k reviews)

Ernesto Sibaja is the reason I won't take my car anywhere else…read more I've been bringing my cars to B2 Perfection for years, and they are simply the best at what they do. I'm obsessed with my cars, so if I'm ever in an accident, I want the car to come back looking like it never happened. That's exactly what I get here, every single time. Ernesto has been my estimator from the very beginning, and his attention to detail is impeccable. He knows how particular I am, and he has never once disappointed me. What really sets him apart is how he handles the insurance side. Dealing with adjusters can be stressful, but Ernesto keeps me informed at every step. I always know when the estimate has gone to the adjuster and when they're coming out to inspect the car. He then sends me the estimate and gives me a clear timeline for how long the car will be in the shop. I never have to chase anyone for an update. I can honestly say Ernesto treats me like family, and that kind of care is rare. The entire B2 Perfection team is outstanding too, but Ernesto is the reason I keep coming back. Thank you, Ernesto, for year

I've trusted B2 Perfection Auto Body with my car since 2016. Whenever it's been in an accident,…read morethis is the only place I take it. They've never disappointed me. After every repair, my car feels brand new again. I genuinely love this shop and the people who work there. This time I wasn't there for an accident. I bought a used car that had a trunk leak. The dealership replaced the silicone sealer, but it still leaked after a car wash. With the rainy season coming, I needed it fixed ASAP, so I stopped by and told them I was willing to pay out of pocket. They checked it and fixed the leak permanently. I was super happy! When I asked what I owed, they said they weren't charging me for something so small. They could have easily charged me and I wouldn't have known the difference, but they didn't. That kind of honesty is rare. I truly believe they are the best in the Bay Area. Highly recommend.

Golden West Collision Center

Golden West Collision Center

(290 reviews)

Really really appreciate this wonderful team that cared for my Jeep. I got sadly hit by a drunk…read moredriver, and thanks to Henry and the team, I was back on the road in just 4 days and better than ever! They are so fast! Text updates telling me how it's going. And honestly the nicest people I have met. When you get into an accident, it's horrible, but this team was the silver lining to the entire situation. Trust that you'll be in good hands here Thanks for taking great care of my Jeep!

I had a disappointing experience during my visit this past Tuesday, July 21st, and want to share it…read morefor anyone navigating a similar situation. Some context: I was recently hit by another driver and was determined to be 0% at fault. My insurance directed me to this location for a damage estimate on my older vehicle, which has some pre-existing paint delamination. I arrived at 11:25 for an 11:30 appointment. Both inspectors were unavailable, which I understood. I was fine to sit down and wait. Around 11:35/11:40 a walk-in customer arrived after me, and while the front desk acknowledged I was ahead of him, he was served first when the inspector returned from lunch. If appointments exist to guarantee order of service, mine didn't seem to matter. When my inspection did begin, I was told I would need to sign paperwork authorizing them to proceed. That I'd need to sign over my car before ever seeing a written estimate or knowing what the insurance would cover. (This is not what my insurance told me - I was informed by insurance that I could go for the 20-30 minute inspection, get the quote, then make a decision on a different day if I chose). When I asked whether I could pull out of the process with them after signing if I wasn't satisfied with the estimate or repair plan, I was told by the inspector that doing so could likely negatively affect my insurance. Signing blind and being told there are consequences for changing your mind after the fact felt like an unreasonable ask, regardless of how standard that process might be. A clearer upfront explanation would go a long way. The inspection then had to be restarted entirely with an Allstate representative, who wasn't available to see me until after noon. Between my 11:30 appointment, being passed over in line, the first inspection, and then waiting again for the Allstate rep, there was little progress made until well after my initial appointment time had passed. Throughout the second walkthrough, I felt spoken to in a condescending manner. I'm not a collision repair expert, but I am a competent adult asking reasonable questions about my own vehicle. The energy I received when asking how my replacement door would be color-matched to the rest of my car suggested my questions weren't being taken seriously. There was also an offhand comment made when the Allstate rep got into my car and heard a foreign-language radio station, directed at me. It was framed as a joke but landed as odd and unnecessary. I ultimately chose not to proceed. When the inspector had to remove the marker used during the first walkthrough, he made a point of noting aloud how difficult it was due to my paint condition. I can't speak to the quality of their actual repair work. Perhaps it was an off day. But between the wait times, the paperwork process, the condescending communication style, and a few unnecessary comments, I left with a bad enough impression that I won't be returning and I wanted to share my experience with others.

Auto Collision Experts - bodyshops - Updated October 2026

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