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Auto Collision Experts

4.9 (383 reviews)
Open 9:00 am - 5:30 pm
Updated 1 month ago

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Response time

5 hours

Response rate

100%

Services - Auto Collision Experts

Auto body restoration

Bumper repair

Collision repair

11 More Services

Auto customization

Dent removal

Auto exterior customization

Auto frame straightening

Auto frame testing

Auto hail damage repair

Paint and scratches

Vehicle painting

Auto steering and suspension repair

Rust damage repair

Rear-end damage

Auto Collision Experts Photos

Recommended Reviews - Auto Collision Experts

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Reviews With Photos

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Annabelle R.

What I was quoted as a two-week car repair turned into almost two MONTHS (multiple delays, repeated broken promises), with the original quote for costs almost doubled by the end. And when I finally got my car back, the work wasn't even completely done, which to be fair, has a valid reason (paint needs time to cure before applying decals, etc.), but they didn't communicate that with me in the beginning. I went through a lot of stress as a consumer putting my trust in a business, and was dumbfounded that a legit business could show such lack of professionalism and care. Savi seems like a nice guy and is a smooth talker that appears to be knowledgeable enough about the business. And in the beginning, the communication was good... till deposits had been made and the car was in their possession. That's when the communication got bad, response time especially got slow when I inquired about the status of my car after the initial proposed "ready date" had expired (this was NOT during the holidays, it was during business days). When I finally heard back, they raised the cost and extended the "ready date" significantly without giving me a chance to prepare (rental car, transportation to work, etc.). They got quiet again, when I asked for the detail about the work that had been done in the first 3 weeks. Savi opted to have a phone conversation to explain, probably cuz it sounds better than putting in writing that not much work was done on my car during that time, mainly just getting or waiting for quotes on additional car parts (the workers he had left in charge while he was out of town may not have been capable of doing certain tasks... but why should the customer suffer because of this). When your car is at the repair shop, every day without your vehicle is precious, and can be costly if your insurance doesn't cover rental car fees. ACE didn't seem to respect that. And to make matters worse, the communication was repeatedly delayed as well, making it hard to plan things (car rental, transportation to work, etc.) without being given an update in a timely manner, which is all I really needed... in hindsight, it probably wouldn't have mattered cuz the "ready date" they would give me was never accurate anyway. I understand there are some things that are out of their control (such as the holidays, or needing to order extra parts, or even delays in shipping parts)... but even considering those things and giving them the benefit of the doubt, THEY WORKED UNIMAGINABLY SLOOOOW with no sense of urgency for the customer. The good news is, they do seem to be capable of doing quality work, I have not found any big problems with my car so far (hence why I'm still giving them 2 stars). But the overall experience still gives me nightmares today. Even factoring in extended wait times during the holidays, the estimated quotes for costs and time were EXTREMELY off, borderline deceptive. And the lack of communication was even worse, and brought so much anxiety. The communication got slightly better toward the end, but I had to initiate the inquiries to push it along. And the "ready date" was extended yet again by three more days (after I was reassured with such confidence in late December of no more delays). Be warned of my experience, and decide for yourself if you want to take your chances and hope to be one of the lucky ones they don't screw over or neglect the needs of. Even if it doesn't cost you money (cuz you're working through insurance), it may cost you your sanity! Thanks Savi, for at least fixing my car... even if the process was long and painful for me. I'll be getting the remaining work done elsewhere.

After repairs
Trish N.

I brought my car in for damage to my front passenger bumper (plus damage to some trimming pieces), and I'm happy with the result I got. The price I got quoted for was competitive, and Savi kept an open line of communication with me throughout the whole process. He was very friendly and kept me informed on next steps. My car has a few custom parts, and they were more than happy to work with them. Before returning my car, they also washed it and vacuumed the interior! My only complaint is minor chipping in the bumper, around the areas where it would snap onto the car. Seems like they were maybe a bit too rough or didn't wait long enough for the paint to dry before installing it. Either way, the chips are minor and I'm still happy with the overall result. I would come here again :)

Dent and paint scratches on the front bumper

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5 years ago

Business owner information

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Savi S.

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6 years ago

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5 years ago

My car 2015 dodge challenger was fixed by Savi. He did a great job.

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5 years ago

Savi is knowledgeable and was very responsive on Yelp. Superb service and quick turnaround!

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6 years ago

Super friendly service! Always fast at responding and quick with quoting on damages. Very satisfied with the professionalism of this place

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Ask the Community - Auto Collision Experts

Do you take walk-ins or is it by appointment only?

Hello. We do but appointment only. You can book an appointment on our website.

Are you Tesla certified?

We are not certified to work on the structural repairs but we are able to perform all the non-structural work like replacing parts (bumpers, fenders, doors, headlamps and trunk lid).

Do you perform paintless dent repair?

No, we don’t .

How much do you charge for paint matching (premium pearl white) 2 side skirts and 1 rear lip for a 1998 Honda Prelude?

$450-600. We use water borne paint.

How much would minor front bumper scratch repair be and how long do you think it could take?

Hello Max. The bumper repair will range from 750-1200 depending on the damage and the color of the vehicle. It will take anywhere from 2-3 to complete the repair.… Read more

View All 8 Questions

Review Highlights - Auto Collision Experts

Tesla reimbursed about $50 less than the estimate and Savi promptly refunded the difference, same as he said.

Mentioned in 274 reviews

Read more highlights

Auto Collision Experts - bodyshops - Updated May 2026

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