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    Auto Clock Repair

    5.0 (4 reviews)

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    Millersville Clock Shop - Look real close and you will see my poor clock ruined!!

    Millersville Clock Shop

    (3 reviews)

    I took a Seiko standing clock that wasn't working to be repaired. He worked out of his home and I…read moredropped it off. He wrote up a receipt for me and said it might be a few weeks to repair. I never heard from him and when I called, he asked for the receipt number. I couldn't find it so I didn't know. He wasn't able to assist without the receipt number. I finally found the receipt and called back. There was no answer, so I left a message. I never got a return call and he still has my clock. Don't bother.

    Omg worst service ever!! He totally is a crook! He had my clock for a week picked it up today and…read morehe cracked my glass on clock and said it was like that when I took to him!! Wrong wrong wrong I took clock there for the back of it to be changed and he screwed that up too! The clock did take Double A Battieries now it takes C batteries no phone to ask me if that was ok or when he broke the glass he knew he broke that glass! Try to act like it was like that!! He got me good!! Then the topper I get home put it up on wall where the crack was it broke out in a moon shape!! So my favorite clock is ruined and he has my money!! Never Again!! I just saw Google reviews I wish I had read them before going to that Old Crook!! So if looking for Clock Repair Beware of that guy! He works out of his home now but I read today that he had his own shop years ago!! But up and left with everybody's clocks and Money too!! Now I know why he lives in the Boone docks! Hiding away from all those people he took!

    Maryland Clock Company - Rick the professional clock repair man

    Maryland Clock Company

    (13 reviews)

    Long time family values. My Aunt Doris will go out of her way to make sure you're happy. My cousin…read moreNoah had some big shoes to fill after my Uncle Ricky passed...and he's done an incredible job!

    I am responding to your public response regarding my review…read more After this incident, you contacted my aunt and repeatedly asked her to remove her review. During those conversations, you apologized for Noah's behavior and attempted to excuse it by stating that he was under a great deal of stress. Stress does not excuse dishonesty, arrogance, or poor treatment of a longtime customer. You were given a clock that was in working condition. It was returned to us not working. My aunt then had to take the clock elsewhere to have it repaired, where she was informed that the issue was a simple fix. This makes Noah's statements about the condition of the clock even more concerning. What was equally unacceptable was the way Noah communicated with my aunt. No options or reasonable solutions were offered. Instead, she was spoken to in a condescending manner, as though she were a two-year-old rather than a longtime paying customer with a legitimate concern. A customer's perception is their reality. When a customer tells you they have had a negative experience, your responsibility as a business should be to do everything reasonably within your power to understand the concern and resolve the issue--not argue with the customer, dismiss their experience, or make them feel as though they are the problem. And let's not even get into the pricing. Based on our experience and what we ultimately learned about the simplicity of the repair, we were left with serious concerns about whether the pricing being presented was reasonable. That only added to an already unacceptable experience. She also has every right to publicly share our experience and make other consumers aware of what they could potentially be getting into when choosing to do business with this company. A review is meant to reflect a customer's experience--positive or negative. Repeatedly asking someone to remove an unfavorable review does not change what happened. If you do not want customers sharing negative experiences, the solution is to address the issues that caused those experiences, not pressure customers to remove their reviews. As longtime customers, we are shocked and extremely disappointed by how this was handled. After Rick's passing, the level of service is simply not the same. Additionally, anyone reading these reviews can see that she is not the only customer who has expressed concerns or left a negative review about their experience. When multiple customers are raising concerns, perhaps the appropriate response is not to become defensive, but to recognize that there may be a genuine customer-service issue that needs to be addressed. What is particularly troubling is that you repeatedly contacted my aunt asking her to remove her review, yet your public response continues to demonstrate the same lack of professionalism and accountability that led to the review in the first place. Potential customers should be aware of our experience: we entrusted this company with a working clock, received it back not working, and were then treated as though we were the problem when we raised legitimate concerns. Doris, do not contact my aunt or anyone in our family regarding this matter again. The repeated phone calls asking her to remove her review are unwanted. Any further unwanted contact will be documented, and we will consider the appropriate steps available to address it. My recommendation to the company would be to provide Noah with customer-service and soft-skills training, particularly in professionalism, communication, accountability, and conflict resolution. More importantly, I would encourage the company to take the negative feedback it is receiving seriously rather than attempting to explain it away. We have said what we needed to say. Please respect our request for no further contact.

    Auto Clock Repair - clockrepair - Updated September 2026

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