this group of providers and administrative personnel are like a second family to me and my child…read more From signing up, checking in and receiving weekly therapy, they make the process not only easy and streamline, but you can undoubtedly feel the warmth and caring these people have towards our well-being. I would highly recommend the community lighthouse not only for restorative therapy but maintenance therapy to deal with the every day experiences that have become normal in our society. Thank you!! JG

This practice uses one very specific method of therapy that cannot be altered in any way, even for…read morethe best interest of the child. When we questioned this approach, our child's therapist of four months (Marla) immediately dropped our child's case and closed her file, meaning we couldn't try another therapist or get a referral to another practice. My advice to new patients would be to get a really good idea of what the therapy is, and whether that it will provide a safe environment for your child. Unfortunately, it was not safe for our child, and I wish I had learned that sooner.

Amazing staff here! My dad has persisting and challenging health issues. The staff were competent…read moreand caring.

The staff at Albuqerque Reform is incompetent, rude and inconsiderate of people's time.  I had to…read morefight them to see me, after dealing with a lady that could not even understand a calendar. After a lot of back and forth, I was told they could not take my insurance and I would have to pay cash. I agreed and made my appointment, moving committments and meetings to cross the city and make the appointment on time. When I got there, I was told Jacqueline Rodgers was not going to treat me if I didn't become part of a membership program of $70 per month. That was NOT what they told me over the phone. I had seen Jacqueline in the past and I thought it was worth my time and money, but ABQ Reform is not what it used to be. I left disappointed and ready to find another primary care.

It seems like with places like this, your experience is almost entirely determined by the quality…read moreof the staff members that handle your particular child. We've been to a few places around town (Chatterbox, Indigo), and each of them, including this one, has pretty typical management. This means some decisions they make are frustrating and other aspects run smoothly. We had a wonderful therapist at Indigo who unfortunately quit. The management only gave us one weeks' notice despite having like a month's foresight, and we were left without a therapist, which is why we tried Climbing Tree. The speech therapist we were assigned here, Sarah, is dedicated, devoted, and serious about helping her patients improve. And for this experience (going on for half a year now), we're giving this place 5 stars. But be aware your mileage may vary greatly, and it is always worth exploring all your options.

Two-Star Rating because I devoted my valuable time volunteering here for nothing and need to give a…read moreheads up to prospective volunteers....DO not waste your time! For nearly a month I drove 18-miles one way, to basically clean the office, top to bottom including the bathroom. I was there to gain experience in the field of Occupational Therapy so that I might know that this is indeed the field for me. Schools require service in the field and it's become harder to get this exposure coupled with intense competition. As a result Climbing Tree Therapy Clinic has become one of many such private clinics that uses people, hard-working students trying to do the right thing, as nothing more than salary-free housemaids. Unlike the big hospitals where I had over 130hrs volunteering in the field of PT, with a set schedule of therapists you help out and shadow, There was absolutely no structure here. In addition no background checks, no communicable disease tests or vaccinations as does most places to protect clientele (e.g., TB testing and criminal record check) considering they work primarily with children this is concerning and yet my suggestions fell on the deaf ears of the administration head. I would often show up an hr earlier than the staff with nothing to do, so I would read various books on OT. Then when staff would show up, I would hear 2nd and 3rd hand that I wasn't busy enough?!?! This place desperately needs some training on how to best use folks valuable time so that it's a positive experience all around. I just couldn't believe how badly I was treated and I was "Giving" my time, that's what a volunteer is and should be appreciated not told to go scrub a toilet because there is no proper management.

Absolutely atrocious patient care at this hospital. I had an appointment scheduled for my daughter…read moreat 12:00 and the doctor didn't get in to see her until 2:01. They even have the audacity to ask you to come 15 minutes early which I did and so I've been waiting for over two hours. Two hours in a waiting room with a 2 year old.... Lovely.

From the care to the philanthropy, Carrie Tingley Children's hospital is amazing! All the support…read morestaff, nurses, students and doctors love the children and give them the support, resources and care for them. They have various rehabilitation clinics for children with various sensory, motor, speech and other conditions. Dr. Margaret Armstrong listened to our needs for our daughter and began her on a treatment plan for her conditons. Though it will be a long process, she is there for us every step of the way! Thabk you Carrie Tingley Hospital for all you do!

The agency is continuing to call me every week or two, checking up on me and letting me know that…read morethey do not have any caregivers. I have also called OTHER agencies and no one seems to have any workers at the moment. I am not sure what EXACTLY is happening with the caregivers, but I do know that there is a real shortage at the moment, as I have recently read several news articles about this problem in America. I am conflicted about the rating for this agency. The gal who calls me (Rosa) is perfectly lovely. She is obviously intelligent and I can tell that she is conscientious, and the bad experiences I have had with the caregivers are not her fault, as far as I can tell. So what kind of review can I give? Rosa is a 4, the other gal in the office was a 1, and the caregivers have been about 2-stars. I am guessing that 3 stars for the agency is a good compromise between all those various factors.

I've been through a lot of physical therapy throughout the last few years with a broken humerus,…read moretwo total knee replacements and spine issues. I think this place is by far the best I've experienced. The therapy I received was well rounded to strengthen the necessary muscles for my recovery and it all really helped tremendously. The owner and his staff were all very professional. I only encountered positive, encouraging feedback on my progress and I highly recommend them!

For the most part, once your routine is established, the care is pretty haphazard. Staff is…read morestanding around gabbing with each other and not particularly interested in monitoring clients. A few appear to genuinely be interested in helping. Several behave as though they're rather bored with the job. There's very little consistency with who is helping you. It's pretty apparent who the newer and less experienced employees are, they're still enthusiastic. The rest pretty much mirror the owner who appears to care less.

Great service and caring people. Count not ask for more. Always reliable and sensitive to our needs.read more

InnovAge PACE of Albuquerque failed me in every way. In the 2 months I was enrolled with them I was…read moreneglected where I lost both dignity and self-respect. I'm a quadriplegic (C 7-8 Spinal Cord Injury) that's confined to a wheelchair that tries to be as independent and out-going as possible, but PACE creates an atmosphere of dependence. Don't believe them or their buses when they claim that their program is about YOUR TERMS and INDEPENDENCE because neither is true. I better pause for a moment and say that if you are in need of day care during weekdays and have other help at home then it may be ok for you or a loved one, but I would be cautious. Back to me, in the 35 years on wheels it is absolutely the worst healthcare system that I have ever experienced. Even though I strive on being independent but it's just me and there's many things I just can't do. In the 2 months I received an average of 1 shower a week (they promised 2 but rarely showed up on Friday that leaves me at home for the weekend because of my smell), they didn't complete 1 load of laundry and I average 1 a day (but promised 1 load a week and light house cleaning once every other week, WOW!), they swept twice but never mopped, did some dishes once, vacuumed once, never cleaned the bathroom or shower, did change the bed twice but obviously no detail cleaning. More things about them: whether you take a bus to their facility or stay at home, you belong to them between 8 am to 4 pm weekdays. If you go there, they make a run for 4-5 passengers any time after 8 (better be ready at all times because they only give you approximately 5 minutes heads up) and 10 am. They make the return trip starting at 3:30 pm so they can charge a full day of day care. If you stay home your either waiting for home services to possibly show up or supplies (which I received about half of) showing up out of the blue, they give about a half hour notice on that. FEEL THE CONFINEMENT? Oh, there's much more. The bus at first used to show everyday whether I asked them to or not, I truly believe they charge the taxpayer either way. It doesn't do any good to find your own transportation there because they don't make appointments, you still have to wait for your turn, again charging more day care. Be prepared to play phone tag (taking up more time) because you usually have to leave a message because they rarely pick up their phones, they are usually just wondering around the building trying to look busy. More wasted taxpayer money! I suffered through 3 UTI's in the 2 months I was there because the doctor (who thinks she's the greatest ever and obviously doesn't believe in preventive care) wouldn't approve the pre-lubed sterile catheters I've been using for years or any sterile catheters at all. Instead, I was caught reusing catheters with KY. It hurt so bad to use them and high risk for a false entry, I had one back in the early days reusing catheters with KY that required a 125-mile ambulance trip to take me to a urologist surgeon. Almost bled to death, but she (doctor) didn't care about the risk. I'll stop there but the whole experience created more stress and depression again causing low self-esteem, loss of dignity and more confinement (dependency) than I've ever experienced. It was such a relief to disenroll with them. I can't prove possible fraud, but the rest are facts so please be aware if you're thinking about enrolling in InnovAge PACE. Thank you for reading.

First, the good: Sharon Schaaf is very personable and genuinely seems to care about my health. I…read morehave been very happy with the medical care I received. The problem lies with the business professionalism of the staff and office management. Here are the issues I have dealt with, in order of irritation: Communication Failures: Recently, the office changed their phone number due to technical issues (a DDoS attack) but failed to inform patients. They did not send emails or postcards to notify clients. Worse, the old number still plays a generic greeting inviting you to leave a message, but the mailbox is full. A simple update to the recording or a mass email would have solved this. Instead, I had to drive 10 miles to the office just to find out why I couldn't reach them. Billing and Accessibility: During my last visit, I was charged a $20 copay based on old insurance records, despite telling the clerk I had changed plans (which carries a $10 copay). I confirmed with my insurer that the office must accept the negotiated $10 rate. I tried calling twice to resolve this--no response. I even stopped by the office during posted business hours to discuss it, but the door was locked with no explanation posted. Improper Charges: On my first visit, a clerk charged me tax on my copay. Copays are not taxable. When I pointed this out at my next visit, they corrected it moving forward, but offered no apology for the previous error or the fact that they had been doing it incorrectly. Unfortunately, this city is short on primary healthcare providers. It took me a long time to find a doctor, so I count my blessings that I have a decent primary care provider in Sharon Schaaf, but I have to grit my teeth to bear the administrative frustrations.

Nice, friendly staff. She has addressed all my issues and sent me to all the right places. Much…read morebetter than Presbyterian primary doctors. I am happy with her care and she genuinely cares about her patients.