I went here yesterday to get a filling. The reception staff and dental nurse were lovely.
However my appointment with Dr Mahmoud Metwally was not as pleasant. I'm sure he is good at his job, I don't really know as my appointment had been shortened due to a delay in the previous, and therefore was told I was unable to get my filling in this appointment. It cost me about $85 for the appointment and the test to check which teeth need to be filled. I'm not upset about that cost, but am upset I'll have to pay yet another consultation fee on top of approx $215 for the filling.
However, I didn't express any concerns in my appointment, but that didn't prevent the dentist from telling me off. He told me off for incorrectly identifying between 1 and 10 the level of discomfort I was in, I can only describe from what I know, so maybe 1 to 10 isn't the most effective method maybe asking if it hurts as much as x since it seemed to really annoy you.
I also got lectured for booking a 30 minute emergency booking (I have no idea what he is talking about as I did it through health engine and they just show you what's available not what type of appointment it is). He said 30 minutes is not long enough and made me feel like it was my fault, he should be happy he's making even more money out of me. What was weird though was when I went to reception she booked next week's appointment (which I'm about to cancel and go to melbourne dentist clinic instead as I've heard good things) and she said it was 30 minutes. So is this standard or emergency? I don't know. read more