Gave a pretty good deal on a simple bathe and nail trim (for my cat) I decided to make an appointment. I went to their facebook and found many bad reviews. I took it with a grain of salt because as with any business, not everyone will be satisfied, and some people are more dramatic than others. I took my cat anyway, paid $13 for a bath and to have a couple little armpit and inner thigh mats cut out. Everything was fine.
I called to make an appointment a month or so later for a haircut was approaching. They bring him out from being bathed to the grooming station. They (Debra Austin and another random male employee) are doing a terrible job on hair cut. l they get to his thighs and suddenly she says "Oh shit, we got him" as in nicked him with the clippers. The area looks red and irritated. I don't think much of it. I cut myself shaving all the time. Debbie charges me $35 for the cut, though I was expecting $25 but once again don't say anything I assumed she forgot about talking to me about the "Thank You" deal (because when I called to say I would be late to the appointment she said she had forgotten about it completely- she booked "17 animals that day").
My cat, Luci, doesn't act like his leg bothers him really. Just licking at it. The haircut was on a Friday and on Monday or Tuesday I picked up my cat to look at his wound now that it wasn't so red, only to find that there is a 1" gaping hole in his thigh/groin. I send a text message to Debra. I send a photo, she replies saying that she will refund the grooming service fee and the cost of stitches. Cat spends the night at the vet. I pick him up along with two copies of an itemized invoice for stitching him up (including anesthesia, etc). It takes me a couple days to get with her at Austins Paw Spa because I want to make sure she gets the invoice, I didn't want to mail it. Then I am informed that they will require a letter from the veterinarian stating he received stitches due to a grooming accident. It takes me a few days to get this letter. but i got two copies of it from the vets office, made several attempts to contact this woman to give the letter to her (she says I can mail it or fax it) and finally after a few days i get ahold of her and she says that she no longer needs the letter, they have put a check in the mail. 2 weeks passes, no check. Finally Monday (7/22) we receive a check attached to a letter an some agreements I signed to my cats initial visit. The check is for $25 "for the service fee only" because they never received the letter from the vet and because he was not up to date on his rabies shots. While my cat did receive a rabies vaccination during his visit, it was because he was due for it. When I took him there the first time he was technically "up to date" (this was a month or two prior to his vet visit). Secondly, they did not require proof that he was up to date. I offered proof when I was signing the agreements but she declined, stating "it really doesn't matter unless he bites me!". I have been expecting a check of around $230 for over a month by this point. $35 for the service, $192 for the vet bill. read more