The most frustrating, unprofessional, and absolutely worst experience ever! I contacted Compound…read moreSecurity to check on my automatic gate that was not functioning at the self storage facility I own. I told them one of the wheels was making a strange sound and the gate was hanging. A repair trip was scheduled. No one ever showed. I contacted Compound Security and was told very bluntly that they were busy and would be there when it was "convenient" for them and not before. After several more weeks waiting and the total wait now being well over a month, I looked at the gate again myself and finally found the issue with the wheel. After simply changing the wheel, the gate then worked just fine. I contacted Compound Security and told them not to come and to cancel any schedule as the gate was fixed. The gate worked fine for almost two weeks when I then found it stuck open and the electric eye broken. I checked my facility surveillance and found that a Compound Security tech had shown up unannounced. The tech squatted down and opened the gate controller (I originally reported a wheel problem and not a controller problem). When the tech went to stand up, he leaned on the electric eye and broke it off. He then tried to fix the electric eye by putting a zip tie around it to hold it in place. At that point, he got in his van and drove off leaving the gate standing wide open. The gate worked before he arrived, and it did not work after the tech finished breaking the gate and leaving the gate standing wide open. The worst part of this is that Compound Security then billed me for a trip charge and gate repair. The repair invoice listed the issue with the gate being a broken electric eye. When I contacted Compound Security about this outrageous, invalid, and fraudulent charge as well as inform them that I had their tech on surveillance. Their response was to immediately send me a notice of lien if I did not pay their bill. So, Compound Security never came when called and scheduled. Then, after the repair request was canceled, they still came unannounced and with no permission to be on the property. They broke a working gate. The driver literally was sitting in his van in front of the open gate and simply drove off. And, after all this, Compound Security bills for work performed and then threaten a lien if it is not paid immediately. I would never, ever use Compound Security again for anything.

My community was fraudulently charged for services Compound Securities did not perform. They sent…read morein two estimates, we did not move forward with either. They then billed our Management company as if the work was done. I contacted their Accounting Team three times, the Management company contacted them numerous times and they will not reply. We are owed a refund for work never undertaken. This on top of leaving our gate non-working with brand new equipment for months upon months. We spent well over $13k to have one of our gates fixed. They did the work, never tested that the gate worked and for months they sent out the Key Stone cops to fiddle around, never fix the gate and then leave. I have emails and texts that I am happy to share with anyone considering using this company. Not only did they not check that our equipment worked, they would throw the old wires, metal components and screws into our bushes near the Lift Master Gate box during visits. We eventually were forced to part ways with this company as their staff kept changing, their former employees told us to run and again they fraudulently charged us for wok they never undertook. Don't buy the bullshit that Chris S. the owner will respond. I saw he responded to other negative Yelp reviews but after leaving him many voicemails he never responded. My next step is reporting them to the Better Business Bureau and directing our lawyer to file a lawsuit.