1. Austin Brown - State Farm Insurance Agent

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Broken Arrow, OK

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Austin Brown - State Farm Insurance Agent

1.0 (1 review)
Open • 9:00 am - 12:00 pm, 1:00 PM - 5:00 PM
Updated 2 months ago

Services - Austin Brown - State Farm Insurance Agent

Homeowner or property

Car and truck insurance

Life insurance

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2 years ago

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Chris Mathurin - State Farm Insurance Agent - State Farm Agent

Chris Mathurin - State Farm Insurance Agent

(3 reviews)

I'd like to thank Sabrina Webb for providing my insurance quotes in a timely manner. She was able…read moreto quickly identify my needs and provide coverage I wanted with competitive pricing. Thank you, thank you and thanks again for your help.

Don't let the discount double-check fool you. Once you're a customer, they really don't give a…read moreshit about you. I've been going around and around with these folks for over three weeks on a mistake made on the policy -- their mistake. That's not to say I'm not taking some responsibility -- I should have reviewed our policy documents when they were initially sent to me, and have certainly learned my lesson here. But every time we've spoken on this issue, it's been me calling them -- aside from once, when I was told "we'll have to do this, this and this," then never heard a word back until I called two weeks later to inquire on the status. Get their after hours voicemail? Don't expect a call back. Express your frustration and tell them that you'd like them to correct the error? Expect to get a little chuckle in your ear then casually be asked "what do you want me to do?" I just got off of the phone with State Farm customer service to see if they could get the ball rolling. They referred me back to the agent's office, since only they can correct (you sure about that?). After speaking with someone there, I've been told that we're now supposedly waiting on underwriting. Conveniently, I've also been told that Chris is out of the office, this week. Car goes in the shop tomorrow and I have already had to reschedule the service, once. What is my value to you, State Farm? What is my worth? From my vantage, it appears to be next to nothing. **Update!!** **Update!!** Now I'm being told that rental coverage is in the last stage of approval and should be approved no later than Monday They also said that they would reimburse us for any out of pocket expenses incurred for a rental prior to then -- up to $16/day. $16/day?! You couldn't even rent a riding lawnmower for that!

Austin Brown - State Farm Insurance Agent - homeinsurance - Updated November 2026

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