One of the worst experiences that I have ever had with insurance. My family has been with this group since Elondra Wicks with no problems with many cars insured. Agent cancelled my policy due to non payment even though I was on auto-pay and the money was drafted from my account. I never received a notice and when I inquired I never received an answer back. After some investigation the corporate office told me that the car that I added to my policy was written under a different policy. NOT at ALL what we discussed. New car replaced the old car with an updated rate. We worked on this for a couple of days because I changed my mind on the car that I wanted to purchase. Now I have a $190 ticket for having no insurance on that vehicle and a fat $99 charge as of last month for not having multicar policy. They lapsed my car insurance in January. Suddenly, all of this is my fault. After 20 years I would never go back to them and I would never refer anyone to this office. I wish I had my old agent back but now I have a whole new company. What a waste of time and stress. Points on my license, fees and potential jail time. It is professional to take accountability. Yes, I checked my mail and the most recent was a detail about my insurance policy and new cards for the vehicle that was "lapsed". Just pass this agency up and go somewhere else. I cant even trust that they will update my insurance information with the State. Definitely poor service. read more