I tried moving in London with a less expensive service and found myself doing all the moving myself while the man with the van stood on the curb to make sure he didn't get a ticket. So when I called Aussie Man & Van I was pretty specific. "Basically I don't want to do anything." Aussie Man and Van replied "that's how it's supposed to work." They held firm to that and sent two dudes to move all my stuff. They were even willing to bring boxes and pack it for me. Easiest move I've ever had and well worth the price. read more

Used these guys to move about 2 years ago and didnt' fancy as the person below mentions having worry about thier parking or have to do too much lifting myself. Two polish guys turned up on time, were polite and speedy, an all round good service. Though you can do it cheaper they are at the cheap end of the professional movers scale. Would definately use them again. read more

Reasonably priced. The 2 guys were punctual, polite and moved at a good clip. I had them pack me and unpack me. 2 br 2 ba flat took from 8am to 1:30pm. I was really happy with their service. read more

I used Aussie Man and Vans to do a recent move with a super heavy table. They were pretty good - although they were Eastern European, not Aussie. There were some scuffs on the walls afterward and it did take them about 45 minutes to figure out how to even move the table, but all in all I can't complain. The one annoying thing is they should quote you prices with VAT. I ended up adding on another £100 to my bill with this little mistake. read more

These guys are amazing. Arrived on time, super helpful, very professional and crazy fast. As far as I'm concerned you'd be stupid not to use them. read more

Central office quoted one price and charged more as the job went over the allocated time. This was not flagged as possible when they quoted for the job. Despite my questioning they took payment from my card without authorisation. I sent complaint emails but received not one reply. Very poor service, bordering on theft. Will not use again or recommend. read more

The front end of the service was very good. Very friendly and helpful staff at the quotation and booking stage. The removal men were eastern european with very little English, but 1 of them seemed to have a fair level of comprehension and they worked very speedily. However, the removals guy broke a designer floor standing light by over stretching the extension wires and taping them down. It took serveral months for the insurance claim to be finalised and we had to send all the details/photos through a couple of times. We then had to pay an excess which seemed unfair, since it was Aussie Man and a Van's insurance policy and the damage was clearly their fault. We are now out of pocket for having used their services. As a result of this I would not recomend them, and would advise always checking the small print! read more

I used Aussie Man and Van to move a heavy and awkward item. I advised in advance that we would need a tail lift. The van arrived without the tail lift 50 mins late. They did phone in to say they would be late, but I spent nearly an hour in my car at the pick up point waiting for them. Fortunately the two very helpful and strong men with the van managed to get the item on board (just). This was a short move, so only needed one hour. Some firms have a minimum charge of two hours. Also the time is only charged from pick up point to destination, not from base back to base. I would definitely use them again, but be prepared for delays and put instructions in writing. If your move is time critical make that clear. read more

Endless promises to take goods from a Wandsworth auction room to Greenwich, but it never happened and I was just kept in play with a series of firm commitments to perform that were casually disregarded seriatim. Nobody ever rang me let alone or returned a call and nobody ever apologised or explained. Finally told that I could expect them at 8 one morning and rose at 6am (!) to get ready. I was eventually told to expect them 2pm after endless calls and intercession by a director of the auction room and after further broken promises to be there in '30 minutes', and just gave up when i learned that they hadn't even collected the item for delivery. In my experience this outfit is unprofessional, inefficient and pays only lip service to meeting the needs of its customers. You will need considerable stamina and the patience of Job to deal with this outfit. read more

Two of the removal men were very friendly, hard-working and professional, but the driver was worryingly clumsy and managed to smash a new wardrobe by dropping it 4-feet off a tail-lift; a sofa was also left needing £80 worth of professional cleaning, paintings had their frames badly chipped and walls/doors were scuffed. We obviously expected some sort of compensation for the wardrobe, but as soon as we emailed our complaint, our account was debited for the full cost of the move and we were told that, despite having been smashed to pieces on the road, the wardrobe would be "repaired". The originally new, £300 wardrobe was returned to us as a mess of different bits of wood, wood-filler and different colour paintwork, with black finger prints all over it and a broken latch. The company obviously banks on the fact that, for damage like this, the cost of taking them to a small claims court wouldn't be cost effective and also the fact that their customer service staff are so rude that most people can't be bothered with the aggravation of dealing with them again! Wouldn't go near this unpleasant and money-grabbing outfit again. read more

I used Aussie Man and Van's national service for a move from London to York. The move went smoothly for the most part and all my belongings arrived safely, on time and there was no damage. I would warn potential customers, however, that the company may not be trusted with debit card details. I was asked to fill out my debit card details on a form and scan and send it to pay for the national service: one container and an hour loading in London and and hour unloading in York (£478.80). My debit card was then charged twice for extras without my knowledge or consent. First I was charged for an extra container I didn't ask for (£358.80). This was refunded immediately when I contested the charge. Then I was charged for an additional hour of work that did not happen (£135). When I contested this, I was told that time was counted from when the men arrived at my address to when my belongings were deposited in the container. The men arrived to collect my belongings half-way through another job due to a mix-up with keys and did not have the container with them. They squeezed my stuff into a van that was almost full and the process took about 25 minutes. At this point I became suspicious of the company and called my bank to block any further payments. I contacted the customer service agent and pointed out that the delay in loading the container was not my fault and that the quote I had been given said that the national service included collection from the address and did not say anything about loading the container. A customer services manager contacted me to apologise and the money was refunded. I am concerned that this company has a policy of charging for extras first and then leaving it for the customer to contest. I wouldn't have trusted the company with my debit card details had I known that they would charge me without my knowledge and without good reason. If this had happened once I would have given them the benefit of the doubt, but twice is too much. Otherwise my experience with the company was good. If you have the option of paying by bank transfer rather than giving them your debit card details I would recommend this. read more

We used Aussie Man And Van over the weekend to move and were extremely happy! The guys turned up on time, were hard working, and even made it enjoyable! I will deffinitly reccomend them to everyone! We were also very pleased with the office, there were no hassles even though we had to change our time at the last minute, they were flexible and re-assuring. Next time i move ( which i hope wont be for a long time! ) i will without any hesitation be calling Aussie Man and van. read more