I had a great time at mio motel. Very nice and clean. Lisa in the office was very nice. I will…read moredefinitely be returning Next year.

Very dirty & outdated. I booked this hotel based on all the great reviews. My experience was much…read moredifferent as you can tell by the attached photos.

Excellent staff. Nice ample rooms with ice cold A/C. Good rates. Lots to do around. Some modern…read moreamenities. Can't beat it. Ask for Beth. She will make you feel at home. I recommend room #6 (their suite). Roosters will wake you up, so no need for an alarm clock. #purecountry

So last night, one of my best friends and I were discussing how customer-service is pretty much…read moredead today. Well, I'm very happy to say that it isn't dead! Dan & Lindsey Schneider now run Hinchman Acres. The customer service they provided was top notch. They have gone way out of their way to make my family stay up here exceptional! I told Dan that this kind of superior customer service will make for an extremely profitable business. I am honored to share with all my friends my review and recommendation of this business. If you ever want to canoe/kayak one of the most beautiful rivers in the world- stay at Hinchman Acres in Mio Michigan!!

Bunch of ignorant people Sarah who apparently "owns this place" got in all of our faces and cussed…read moreout all of us including my 15 year old brother considering you "own this place" you should act like it. All 9 of us sat at the pick up from 4:00 pm until 6:30pm considering you charge us $100 after 6:00pm pick up you should have given us a refund. Not impressed and 100% do not recommend.

Horrific Customer Service, Stolen Funds, and Aggressive Management - Avoid at All Costs…read moreBetter options in Mio! Our family booked a 15-canoe memorial trip for 30 people three months in advance to honor our late uncle. A month before the trip, we pre-paid in full. We were explicitly told by staff that we could adjust our reservation up to 24 hours in advance. The day before the trip, we emailed to scale down to 9 canoes (19 people).Upon arrival, the woman claiming to be the owner flatly refused a refund for the 6 unused canoes. Her justification was hostile and absurd: she stated we "should not have prepaid" and that refunds are only avoided if you pay the day of. This policy was never disclosed to us verbally or in writing.The customer service deteriorated rapidly from there: Hostility at Departure: The owner stood on the deck screaming at both her staff and our family, demanding everyone wear life jackets inside the transport vans--saying no one left without one on-falsely claiming it was a transport fine--rather than explaining it calmly as a high-water safety precaution. Labor: Despite paying full price (plus the 6-canoe overcharge), the resort provided only one staff member per van. Our group was made to help manually unload the canoes at the launch, and drag them up a steep hill and reload the trailers upon return. No trash bins were provided at the landing. Just a bag one of the drivers found in the van Verbal Abuse & Shushing: When two family members calmly went into the office to discuss the refund, the owner became instantly belligerent. When a female family member asked why she was being so rude, the owner told her to "zip it" and repeatedly shushed her like a child. When challenged on the overcharge, the owner claimed she "felt unsafe" and "threatened" from 10 feet away. Physical Altercation & False Accusations: The situation turned completely unhinged when we had to turn our vehicle around to look for a missing key fob. The owner's husband marched out "ready to fight," chest puffed out, screaming at customers. Looking for the guy who "threatened his wife" the situation escalated and The female owner then physically shoved her way into our group at the back of our vehicle, intentionally bumping into a smaller female customer. When the customer pushed back to create space, the owner began screaming like an actor that she had been "assaulted," before videotaping us and threatening to call the police. Honestly we thought at that point we were being punked. The river and weather were beautiful, but Rainbow Resorts completely tarnished a memorial trip for a grieving family. They stole money for services not rendered, treated paying customers like physical threats, and exhibited erratic, hostile behavior. Do not go here. They are completely unprofessional and running a financial scam on pre-payments.

The new owners bought the business Feb. 2023. They were very friendly and helpful. We picked the…read more3hr trip with kayaks. The river was pretty. It did storm on us for part of the trip but we still made some great memories. We plan on coming back!!

We recently stayed at the Country Chalets because I had stayed there twenty-five years ago and fell…read morein love with it. The chalets sit on an absolutely beautiful piece of land with a large fishing pond in between and are situated in the heart of Amish country, both of which we absolutely loved! It's incredible to live right in among the Amish community which is one of the main reasons we decided to stay there. However, the chalets are both badly in need of repair and they were extremely dirty. Crumbs on the kitchen countertops, hair and grime in the refrigerator, hair & massive amounts of dirt in the bathrooms, black filth on the window blinds, dirty carpet & floors, you name it. I had to deep clean just to make it livable for a few days which is not something I had expected nor wanted to do on vacation but it was necessary. After seeing so much filth, we thought to disinfect the railing leading upstairs only for wipe after wipe to turn extremely black with dirt. The furniture was very old with dingy looking slip covers tossed over the tops - they look to have not been laundered in I don't know how long. Most of the furniture looked like anyone would fall right through if they attempted to sit on it. The kitchen is stocked with things for cooking, but so filthy you couldn't possibly attempt to use anything. The toilet didn't flush correctly - the first experience was after cleaning it then flushing & the water would rise to the rim every single time. We were afraid of it overflowing. There were holes in the window screens causing massive amounts of mosquitos, and there were all sorts of bugs & insects all over on both floors (more than what's considered normal in a cottage situation). The upstairs balcony screen door had no screen in the top at all, just completely open. The electricity was also very weak - it took two hours for my phone to charge 2%. The owners were nowhere to be found, which was also odd. We arrived and went to their home where the "Office" sign was and they weren't home. I called and she said she'd be around to get payment but never showed up. We tried to check out and no one was around again. My father had to literally follow the sound of a saw to find the husband cutting wood so that we could pay him. I honestly felt that a significant amount of money should have been knocked off my bill since I literally had to do their job and clean the chalet. It is quite clear that these two chalets are not being cleaned in between guests, nor is any love or care being put into them. They strike me as being completely disengaged with these properties which is sad because it is the most beautiful area. We are incredibly disappointed that we won't be staying there again, but unless something is done, we can't bear the thought of the filth. We will return to the area for sure, just not the Country Chalets unless there is a positive change.

7/12/23 Having been there before, the place has been improved and fixed up nicely. I have…read morerecently stayed in several motels and the rooms I had at Shayne's place were cleaner and more comfortable especially the bed. I woke up with my back feeling better than it had in weeks even better than sleeping in my own bed. The staff was courteous and friendly, felt like I was staying with family.

From the owner: At Shayne's Place, you will always find a clean, cozy room at a reasonable price, and your hosts,…read moreKarrie and Lance will make sure your stay in Mio is the best! We are located right in town, so everything you may need is close. All of our rooms have a Smart TV, microwave, mini-fridge, and coffee pot. This is our home, and we do everything we can to make it feel like yours, if you forgot something, or need something, we can probably help. You will love the park like atmosphere of the property. The firepit is always stocked with wood, grills are waiting for food, and horseshoe pits, basketball, volleyball and cornhole are waiting for players. There is plenty of trailer parking for your toys, and you can legally access the trails with your ATV or snowmobile from here. The beautiful Au Sable River and Mio Pond is less than a mile away, so spending the day fishing, canoeing, or just floating in a tube down the river, is as easy as getting a delicious pizza pie next door. Come and see for yourself why Shayne's Place is the best place to stay in Mio.

Just went past this and pretty sure it's abandoned or sold to an excavator company. I have stayed…read morehere before for a few years and it was rough. Actually kinda sketchy lol. But they didn't have a quiet time. Cabins needed updated but rustic sites were pretty. Hope they are ok!!

After a recent stay, we returned home severely disappointed in the North Star Resort…read moreaccommodations. The photos posted on the website are misleading. What you can't see are the things like: windows without locks (or any latches), torn window screens, broken lighting fixtures, filthy floors, cigarette burn holes in bed linens, rusty bathroom fixtures, wandering dogs, and sharp broken tile shower floor. Interior & exterior were in extremely poor condition for a summer weekend getaway resort. *Note: I first posted this customer review (last night) on the North Star Resort website that asks for customer feedback. It was promptly removed by the owners/managers. Seems they are trying to maintain a "cozy" web facade and desperately trying to censor or totally prevent honest customer reviews.