This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

3 years later, we are still here. Tammie, the apartment manager is arguably one of the best people…read moreout there. She's great at her job, obviously cares very much for her tenants, and she's always happy. I sometimes joke and say "I wish I could just buy this apartment", (which the offer always stands by the way!) because the vibe is so good here. The neighbors are great, the property is kept up, and the apartment manager is always happy to see you. I honestly can't see myself living anywhere else till we decide to buy a house somewhere. 6 stars!

I have been here since January 2026. They're great apartments if you don't have to have maintenance…read moreperformed. I put in a work order on August 3, 2026. To date, the repair has not been made. I reached out to the manager 4 days ago and received an email that the repair would be completed today. I stayed home to ensure I was home. No one showed up nor did I receive any updates. Wouldn't recommend if you count on your maintenance issues being repaired.

I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

A very disappointing move-in experience for my daughter and our family…read more We were excited to help my daughter move into her new apartment. During the leasing process, the community gave us the impression that they cared about creating a welcoming experience for new residents and would go above and beyond to make move-in smooth. Unfortunately, our experience has been the complete opposite. My daughter's lease started on 7/15. On Saturday, 7/18, our family and friends came together to help her move. We had a truck full of belongings and everyone was prepared to spend the day helping her get settled. Unfortunately, when we arrived, the apartment was not move-in ready. We found crumbs and grease inside the oven, a bowl left behind in the kitchen, surface mold around the faucet, a washer unit with a panel coming loose, a sliding screen door that would not close properly, and moisture under the kitchen sink with a warped cabinet base. Because of the condition of the apartment, we could not complete the move as planned. We had to leave the belongings we brought only in the dining area and postpone getting her fully settled. Instead of spending the day helping my daughter unpack and enjoy her new home, our family spent hours taking photos and videos of the issues and contacting the office. The apartment was extremely hot during this process, and we were not shown how to operate the A/C. This made an already frustrating situation even more difficult. We immediately contacted the office, provided photos and videos, and maintenance came out the same day after being notified. The maintenance manager acknowledged that there were issues and stated they would be addressed. We were later informed that a cleaning crew would come and that certain repairs, including the faucet replacement, would be scheduled. However, these issues should have been identified and resolved before keys were handed over to a new resident. We contacted management to discuss the impact of receiving an apartment that was not ready at the start of the lease and requested consideration for compensation. Management declined to provide compensation. The most disappointing part is the difference between what was presented during the leasing process and what happened on move-in day. A new resident should not have to spend the beginning of their lease documenting cleanliness and maintenance problems that should have been handled before move-in. I hope management improves its inspection and move-in preparation process so future residents do not experience the same situation. My advice to anyone considering this community: inspect everything carefully before accepting keys and before bringing in your belongings. I will update this review with a follow-up once the cleaning and repairs have been completed and we have had the opportunity to inspect the apartment. At this point, we are sharing our experience based on what happened during move-in and the response we have received so far.

Toilet needed immediate attention and maintenance was there before I left for work and was fixed…read morewhen I got home. Pleasant staff office and maintenance

Ava who is the manager who lives on site is fantastic. Had a plumbing issue shortly after moving…read morein, called after hours maintenance line to let know what was going on and who should answer? Ava the manager to the rescue. She quickly jumped into action and called appropriate venders to care of situation immediately. On top of that when replacing vanity cabinet she had faucet and vanity handle and towel bars and toilet paper holder updated to match my shower curtain and towels. Not that is real management in my book. This is great apartment complex to be at not to mention quiet and clean too. Thanks Ava!

My primary motivating factors for staying here are price and location. The appliances in the…read moreapartments, among other things, are old and outdated. There's frequent issues with plumbing. Health and fire hazards as well such as mold. Management is hard to get a hold of and they seem bothered when you submit maintenance requests. I've stayed here because it's affordable but if they raise the rent on us in January, I'm going to just cut my losses and file a lawsuit against them with part of the money I have saved to buy a new home next year. These apartments are not worth more than what they're already charging us. I know others in the community who feel the same way I do. They like to micromanage us and find ways to over charge us anyway that they can, but we aren't seeing any of that money being put back into bettering our community. It's very one sided.

wrost place I have had ever lived since the new landlord The new landlord is an bad person does not…read morefollow Apartment rental rules makes up his own rules not State of California rules don't move here

My family has lived in these apartments for almost 5 years now. The current management and rental…read moreagency really goes above and beyond to make sure that your needs as a tenant are met. The only complaints we have are that the cosmetics of the complex is lacking. It could use a power wash and a paint job and that the parking spaces are very small.

Weeks ago, I submitted a request to have my leaking toilet repaired. Instead of providing a new and…read moreproper replacement, your team brought and installed an old, used, dirty, scratched, and completely unhygienic toilet. I repeatedly explained the urgency of the situation and emphasized that my children's health is extremely important to me, yet this was completely ignored. This situation constitutes both a violation of my rights and a breach of consumer standards. Since I previously warned you and the issue has still not been resolved, I intend to file an official complaint and take legal action.

Living here was one of the worst housing experiences I've had. My roommates and I ended up having…read moreto move out due to an ongoing roach infestation that the management team repeatedly failed to take seriously. We spent over $100 out of pocket sealing drains, cracks, and vents, and had pest control come out multiple times, but nothing changed. The roaches--Turkestan roaches, which live in sewer drains--were coming from the property itself. Pest control even showed us the nests on-site. We had to pack up our entire apartment so they could deep spray, only to see more roaches the next day. What made the situation worse was how unhelpful and unprofessional the assistant manager Valissa was. When we brought a parent in to advocate with us, she brushed off our concerns, saying, "That's apartment living." She admitted to living with roaches before and even told us she was "also from the ghetto," which felt like a racially charged attempt to relate to us just because we're Black. She was rude about even basic concerns. Meanwhile, the front office never answers the phone--we have call logs to prove it. I've called five times in one day with no response, and once, my roommate literally watched Valissa sitting in the lobby eating grapes while the phone rang. She ignored it and then casually offered us some grapes afterward. To her credit, Sharoy seemed more helpful from my roommate's experience. She offered to pay for our movers and helped us buy supplies, and she said they'd keep our rent the same if we stayed. That was appreciated--but after talking to other residents with the same issue, we realized staying wouldn't solve anything. We even emailed the VP to ask for some kind of rent adjustment since we were being forced to move out before our lease was up. We weren't even given a chance to speak--we were told flatly that the request was denied and that we still had to pay full rent and return our keys by June 30 or else get charged another month. This complex had the perfect amount of space and could have been great, but we were pushed out by a roach infestation and a management team that didn't care. It's exhausting and financially draining to have to move again, especially after already packing up once for a deep spray. Beyond the roaches, maintenance is slow. I lived here nearly a year and my oven and bathroom lights were never fixed. One time, a worker came to fix the tub, left tools in the tub, scraped the paint, and even left a shoe print on my bed. If someone posts about roaches at this complex, believe them. And if management reads this--do better. Hire responsive staff, treat tenants with respect, and stop gaslighting residents about major pest issues. If u can help it stay out of apartment 212

My husband and I moved here in December 2020 and it was the best decision! It is our first…read moreapartment and we were nervous and worried as it usually is when it comes to your first apartment. I just want to say what a great experience it was, the team at Zinfandel Village was amazing and very helpful with the whole process. The staff made everything easy and a breeze especially with how hard and frustrating it was to apartment hunt during covid. From signing our lease to moving in and living here, they made everything easy and it was done fast. They always made sure we were taken care of and answered all of our many questions. The day we moved in, we had a light fixture that was dangling and the staff was kind enough to put in a work order and within a few hours they came in and fixed it and a bonus was they update the light fixture to a brand new completely different fixture it was very nice and kind of them. The maintenance and staff are very friendly and say hi. We love the apartment complex it's very quiet and everyone that lives here, are very nice and we all say hi to each other. It's not fully updated and fancy like some apartments but it still a wonderful place to live. It's comfortable and once you move in and make it your own it becomes home for you. At least it did for us and we're happy and loving it! I read some reviews of huge bug issues here but honestly we haven't had any big bug issues here maybe 1 or 2 spiders here and there but every place will have some bugs no matter where you go. It's not a problem here and we trust that the maintenance team and staff would help us if it ever got bad. They also do a monthly thing like breakfast or some sort but we haven't been here long enough to experience it and also because of covid but they recently had a small event where they gave away Girl Scout cookies to residents and did a little raffle because they couldn't do their regular event but it was still wonderful they did something. Even though we only been here for a few months, we don't plan to leave anytime soon. It's a wonderful place for us! I would highly recommend Zinfandel Village Apartments. If I remember correctly Jennifer & Amber were the ones to help us, we would love to thank them for helping us threw settling and finding our home! But we want to thank the whole team of Zinfandel for making our first apartment experience a great one!

PLEASE READ BEFORE CHOOSING ZINFANDEL!…read more I moved out November 20, 2023. Requested Vacate papers from them Oct 21, a month before I moved out. I requested this from Cynthia (the laughable manager - see picture below. They could've taped them to my door or put them in my mailbox. She never did this. Then I provided written notice of my intent to vacate on the 20th. Went into the office and told Auryanna verbally as well. Just received a letter they are attempting to charge me the month from 12/5/23 - 1/7/2024, when I in fact DID NOT live there. I left the apartment in near pristine condition besides a few stains they could spot clean. The drop box was damaged so I could not put my keys in there the morning (4am) of my move. I mailed the keys back. CA state law says they have 21 days to return my security deposit or provide me a list of deductions. They mailed me a letter dated 32 days after move out and I received it 45 days after move out ILLEGALLY. My AC went out 4 times in the year I was there. Multiple times came home from work to an apartment that was 90+ degrees with my poor dog sweltering all day. After the third time it went out I kindly requested they replace the old unit. They w refused because it was "too expensive" meanwhile I'm paying $1500 every month in rent. I knew there were red flags BEFORE moving in. Called dozens of times, left multiple messages over a few days. So, I took time off of work to drive over there. I stood outside the glass lobby doors and watched 2 girls staring at their computer, no tenants in there just listen to the phone ring and ring without answering. THESE PEOPLE ARE SLUM LORDS AND SCAMMERS!! I would give 0 stars if I could, but I intend to warn people before moving in. There's a reason this place has only 2 stars. AC units going out, scamming people, bugs bugs bugs, dog poop everywhere on the property - the sad excuse for a dog run had close to 40 piles that were dried, gross and never picked up. Kids sleeping at the pool in the middle of winter on the lawn chairs. I FULLY INTEND TO FIGHT THIS IN COURT AND WILL POST ON REDDIT, FB, GOOGLE - wherever I can to warn people about the grossness that is Zinfandel Village.

In general, my experience has been enjoyable. The staff members are quite friendly, and I…read moreappreciate the numerous updated amenities available. However, my only grievances are the exceptionally thin walls, which result in hearing noise from upstairs, including intimate moments, which is frustrating. Additionally, I dislike the unexpected hidden fees that often catch me off guard.

Let's consider replacing the current managers with those who are more skilled and experienced. It…read moreseems like the current staff might not fully grasp the importance of understanding customer emotions. We've been with the company for almost two years, and we've noticed that our prices might not be the most reasonable. Wishing you all the best.

Doing business with brookside apartments has been a fantastic experience. The apartments are well…read moremaintained and spacious. The management staff is exceptional. They are easy to deal with. They're professional and friendly. I would recommend living at these apartments.

I've been living in this complex for a few years now and I can truly say I'm happy! The complex…read moremanager Nate is always on top of things. He is very kind, professional, attentive and very responsive when it comes to concerns. Nate and the maintenance worker handle work orders quickly! Anytime I have an issue it's fixed right away! Thank you guys for making things easy and comfortable.

My partner and I lived here for about 7 years, and we enjoyed our stay very much. The apartment was…read morespacious, the location was convenient, and the grounds were well kept. The land lady Leslie is great and friendly, as well is Patrick, the main maintenance person. The pool is very well kept in the summer and a great way to cool off.

I've lived here for over 5 years and have enjoyed my time as a resident at San Juan Hills. Leslie…read morethe community manager has always been on top of things and has always responded quickly to any correspondence, along with making everyone feel at hime. Also the current maintenance/handyman Patrick has always done an exceptional job with any issues we've needed addressed. Everything is well maintained and the pool feels like it was plucked from someone's backyard which in my opinion is a good thing.