-1000/5 stars. TLDR: I booked my appointment over the phone and stupidly gave them my card (which…read morethey require). I had to cancel last minute due to work, the salon took all the money they could get out of me and threw THEIR OWN policy out the window. Warning- they call it a "fee", it's not just a "fee". Also I guess this place can just charge you whatever once they have your card information. I'm sorry but if I'm unable to make my appointment under no circumstance do I feel like it's fair to pay 100% of the service- nor did anyone declare what they meant by "a fee" over the phone or in the auto-text that came. I called Chesapeake Salon on the day of my hair appointment, I can't help when something last minute comes up at my job- and I realize and fully accept that I was going to pay a fee for messing up the schedule/wasting a salon expert's time. I will happily pay a fee, but 100% of it? They used zero (0) product on me- spent no time on me- and I'm expected to pay $200 for nothing! + { It goes against their website's own policy.} I would have totally been okay with paying half- maaaybe a little more. But I'm absolutely angry about this "fee". This is not fair and I was under the impression that I would not be paying full price. Heck, when I called- they had to ask "what were you getting done?" Completely unprofessional to not know what a client wants and to arbitrarily assign a price. A price that was never agreed upon might I add. ** Also also, nowhere was it overtly stated that I'd have to pay 100% of the service otherwise I'd have told my office that "no- I can't stay behind and help out today". If you go looking for the policy on their website you'll finally see what they mean by "fees" and it's sneaky how they fail to mention it + they fraudulently charged me- and that even by THEIR OWN policy! But more on that in a second... Over the phone while making the appointment they use vague language like "you'll have to pay a fee" like, I personally expect a fee to resemble 70-100 bucks. I should have noticed the red flags. They didn't tell me once that I'd be paying for a full service and not just a "fee" upon cancellation and these things shouldn't be used synonymously it's just misleading. A service they profit 100% from with 0 loss of product, 0 effort of their own. And yeah- argue all you want that I'm a time slot wasted. That I know and I agree. But a fee was what I was willing to pay, a full service slap in the face- no. Update 1: So yeah, I checked my bank account and that $200 is pending for a service I absolutely did not receive. Does this mean I'm owed product? Update 2: Still mad about this, went to the internet to look for their policy on their "fees". Their own website policy says I should have only been charged 50% because I called with less than 24 hour notice- their own words. They charged me 100% as if I were a no-call/no-show per their website. Weird- cause that's not at all what happened- because I certainly called and talked to someone within the 24 hours who TOLD ME I'd be paying them full service- before the time of my appointment. It didn't say "within 24 hours but no less than 3 hours before the appointment" for the 50%. Sketch-city. Do business here if you like the idea of a place treating others like trash. Update 3: The shady nature of this business knows no bounds. I saw another negative review here saying they have "wiped clean" other reviews they didn't like from Google. (That is where this original post lives) And so to protect my post I've saved it, their policy (with a time stamp) and I'm documenting the shenanigans with great interest. NEVER give a business your debit card especially over the phone and BEFORE you've even received service. I've learned my lesson and I hope this helps anyone especially during this time where money is tight and getting charged this absurd amount literally changes things completely. There's so many salons in this area (and these other places do not require card info up front) we do not need this abuse.

Natalia is terrific! I wasnt sure what I wanted but after a consult and explanation, i decided on a…read morecut and full highlights. Natalia is delightful in addition to talented. She loves her work and it shows; I'm very pleased and making an appointment for my 21 yr old granddaughter. You will enjoy going to this clean, friendly salon.

Summer did an amazing job on my hair! I recently moved to Millersville and needed a new salon. She…read morefit me in at the last minute and took her time listening to what color I wanted and I've never had my bangs cut more perfectly. I've had so many compliments! Highly recommend!

Hair expressions is in a tiny strip mall with a 7-11, a bank, a dry cleaner, and a dentist office…read more I would never expect that the best hair salon would have been at this location, but it is. It's so cute looking inside and the women are all so nice. There is one hairdresser I don't care for but all the others are amazing at what they do. My girl is Michelle, she's younger and does a fantastic job and she's great company when you're there for a while. They don't charge an arm and a leg and they I've never left me dissapointed. I don't understand why people go to the hair cuttery up the street when Hair expressions charges the same or less for MUCH better quality.

I started going to Sahara in February 2025 after a bad cut at another salon left my layers really…read moreuneven. She completely turned things around and had my hair looking healthy and styled again within just two visits. Since then, I've been coming back regularly for both cuts and color. For my first color appointment, she did partial highlights to blend my greys and the results were amazing! I'm not the best at deciding what I want, so I really appreciate having Sahara as my stylist. She has a great eye for what colors and styles work best, and I always leave the salon feeling confident. I can honestly say I trust her with my hair every time!

Great service and staff. Friendly environment and offer complimentary coffee. Hair stylist do…read moreexcellent work with wavy/straight hair. Definitely a gem if you're looking for a new hair stylist they listen very well to your requests and make sure if you have a more longer hairstyle to not go short on the sides if you are looking for natural cuts like surfer waves or middle parts. Overall this place is amazing would recommend.

If you are looking for a peaceful retreat with all organic/natural products in the Pasadena/Glen…read moreBurnie area for mani/pedi, facials, waxing, eyelashes.............. you have found it in Stacie's! Beautiful clean and peaceful day spa with amazing, professional and detail-oriented practicioners. Both Stacie and Maria give incredible pedicures and manicures. And receptionists Debbie and Maddie will make you feel right at home and never leave you hanging if you are ever in urgent need of an appointment...................

I have been seeing Joy for a month to receive electro acupuncture and she is amazing! Her knowledge…read morebase and the time she takes to make sure that she is getting a whole picture of what you need is exactly what we need in healthcare. Go see her!

Great salon! It's a warm and welcoming place - they make you feel at home from the minute you walk…read morein. Ask for Kayla . . . you will be pleased with her listening skills, proven experience, and professionalism. As you can see from the pictures below, she did a fantastic job of blending my highlighted hair.

I have had incredible experiences with Megan! Last year, she helped me get the perfect shades of…read morepurple for my wedding, and it was a PROCESS. I went in with box dyed hair (EEK never again!) and she took such good care of my damaged locks, talking me through the options and warning me that the end result may vary because of the chemicals I already had in my hair. When the first round didn't end up with quite the way I had imagined (though still gorgeous) she helped with applying a fresh coat of color that turned out absolutely beyond amazing! Last week I finally went back to get a fresh look. Despite the tall order - I wanted to dye my entire head green - Megan was patient and once again walked me through every step, making sure I was happy with the direction we were going and making adjustments along the way. My hair is SO happy and looks amazing!

Literally the worst color job I have ever received by Renee. It looks like 1987 all over again. For…read morethe love of G avoid this place.

I cannot recommend Grace Massimini at Creative Roots enough! I have never colored my hair before…read moreuntil I met Grace and she did a phenomenal job doing a natural balayage, that looked great even months and months after, I would still get compliments! I also get regular hair cuts from her as well and she does such a good job. So many of my friends go see Grace now, even my mom (and my mom is very VERY picky)! She truly is great at her craft, you will not be disappointed. Grace also did my hair for my wedding!... I am very skeptical on how people style my hair and I had a specific vision and WOW... Grace really outdid herself! It looked SO GOOD! I definitely couldn't have done it better... and it rained during the ceremony and was so humid and it still looked great! How the heck did she do it!? Creative Roots is right off the main road, you cannot miss it! Tons of parking, and very cute inside. Highly recommend!

Tessa did an outstanding job. I came to the salon looking for help and advice for repairing and…read moreprotecting my hair from chlorine damage due to swimming every day. Tessa went above and beyond. She treated my hair on the spot and took time to give recommendations for the best products and procedures to use to maintain hair health going forward. The customer service and care is better than any other hair salon or barber shop I've been too and I look forward to my next visit.

Nice little salon. Heather did a great job. I love love love my new style. She knew exactly what I…read morewas wanting.

If you want a place that has friendly and smiling faces who does a great job on your hair this is…read morethe place to go! I love the staff ... it turns into a get together between women discussing all the interesting topics in life while your getting your hair done, your nails, or eyebrows. Not everywhere is handicap accessible as well like they provide here, not that I personally need it but I always look into these details. I will definitely continue going here!! Thank you!

This salon adhered to all the COVID regulations, but honestly they were doing that before. This is…read moresuch a relaxing salon. I go to get my hair done and all my cares are washed down the drain while my hair is being washed. The technician as so fun to chat with and my hair is so healthy since I started to see Misi. I was going to a large salon that was cold and up tight, now I am so relaxed I always come out look 10 years younger!!!