We needed a little pick-me-up during our shopping spree day, so we thought Auntie Anne's is pretty…read morequick and their menu offers easily edible options for on-the-go. First thing I noted was that the customer service wasn't great. The girl at the counter who took our order looked like she didn't even want to be there, let alone the tone of her voice just sounded irritated as well. Perhaps she was having a bad day, but unfortunately, that doesn't reflect so great on the company as a whole. Second thing, was the mini dog pretzels that we got were completely unevenly cooked. The bottoms were a little burnt, yet the sides on some of them were still doughy. Maybe it just depends on the oven placemat during cooking, but it wasn't a great taste and texture combo. I would have retuned them or asked for a different batch, but we took these to go and ate them on the road. My daughter also got a large strawberry lemonade, which was probably the only star of the show today!

Service was great! Although it was extremely busy, staff was so kind and helpful. (So different…read morethan how it was a couple months ago - staff was the complete opposite.) glad to see friendly faces in there makes the experience SO much better. My pretzels were freshly made, so they were nice and warm. I got the sweet almond and the crunch is so good with the softness and sweetness. My daughter LOVED the watermelon frost, I just wish they offered it in a bigger size. I don't come to Hanford often, but next time I drive through I will definitely be stopping by to grab a couple for the road! Thank you ladies, my daughter wanted to go back and get a second watermelon frost to share with her cousin

Birthday freebie! It's in the mall. Ordered a cinnamon sugar pretzel. The worker was kind. Told me…read moreit would be a 15 minute wait. Took a lot less than that! Good service and the pretzel looks delicious! Highly recommended!

They have the best pretzel in the biz, but the cheese dip seems watery....fix the cheese and it's 5…read morestars from me.

Wow 0 customer service. Ordered the cheesy dog, tasted old &…read moredough was hard as a rock. Also the mini sausage bites were super oily and soggy. Don't waste money here! They didn't have half the menu either. Very disappointing, this place won't last long.

Beyond disgusting and not worth the $15 that I literally threw away. The pretzel bites were…read morerubbery and tasted like they had been sitting there all night and the "lemonade" made be want to vomit. Gross is being kind.

Update 6/13/26: It was a hot day so I was excited to get some Dole whip because it was so delicious…read morelast time I got it. $5 for a big cup and it's enough to share. However, when receiving the dole whip it was already instantly melted. It was pretty much a smoothie. I ended up just getting a straw and drinking it. I was bummed about the quality of it going down.

Stopped by for another pretzel trio this past weekend. Enjoyed a bit of all three since we each…read moreshared. Much nicer counter service. Plans to return soon.

I often go to the mall and always buy the pretzel bites. They are my go to…read more I really appreciate the service.

Worst place to go to, lady was so rude when I asked for a fork, denied one. Food wasn't the best,…read morethe dough wasn't cooked all the way.

While the wife was shopping at Sierra Vista Mall, my son and I went to Pretzel Place to order 2…read morePepperoni Pretzels and a drink. I gave a $50 bill and precise change for my purchase. I would have received around $40 for my change. They informed me that they do not take $50 dollar bills (no signs that state this). How in the world do you run a restaurant in a high traffic mall and are unable to give $40 dollars in change back? They offered me to use my card, but I didn't want to use it. Then they actually had the nerve to tell me to go to some of the locations around the mall and ask them to break my $50 dollar bill. Can you believe that? So I told them that I'm not going to do that and that I shouldn't be the one to have to do that. They for sure have lost my business and I will never refer them to anyone. What a complete waste of occupied space in the mall I'll just go somewhere else to eat after spending time at Sierra Vista Mall. Absolutely ridiculous!

Average pretzel but size makes up for it . I would give7/10 good pretzel. Also they got pretty…read moreinteresting deals throughout the week.

I think the business should be aware of the unprofessionalism behind the counter today. I really…read moredon't write reviews often, but I had asked three different times for my order. Person behind the counter was a female who did not acknowledge me, but instead continued a personal phone call on her cell phone speaking Spanish. Then got my order wrong numerous times because she wasn't paying attention to the customer but instead her personal cell phone. I then physically pointed at which ones I wanted for her to then respond with that I was telling her the wrong kind but she wasn't paying attention to me because not only did I point at them numerous times, but I was saying the correct terminology each time. I felt very dismissed.

It was awful. The price was crazy. We got dessert funnel cake and it was 10.82. It tasted old and…read moreit was too doughy not like a funnel cake at all. We threw it away and I hate wasting food and money!!

It is ridiculous that in today's age, we have to be negated a simple cup of water. I understand…read moreyour company has bottled water but what's wrong with offering a simple cup of ice water? Especially when I e purchased a pretzel. The pretzels aren't that great either. If I'm not mistaken it's against the law to not give a consumer a cup of ice water. But that's okay. I went right across to Starbucks to get a nice large cup of ice water. To make matters worse I was even willing to pay for the cup if the company is so worried about the cost of their cup supplies. Terrible! Last time we consume at any of your locations.

I love this place and usually really great customer service by anyone's who has helped me with my…read moreorder there but today was a different experience. I stood waiting in the online order pick up side and the cashier Alyssa ignores me and tells "I can help the next customer" about 2 times and so I tell her "can I get my online order?" She said "for who?" I said my name and just let her know "it was just a Dr Pepper!" She said rudely "I'm getting it" and then gave me my cup without even looking at me and turned away back to the register. Just one bad experience with one associate who is either having a bad day or just has terrible customer service will reflect on any business. I hope she doesn't continue with the same customer service she gave me for anyone else. auntie Anne's like I said before has always been great and friendly every time I go there. The work space looks clean no matter how busy they get and the line typically can go fast but seems long due to sometimes customers and the entire family standing there waiting for or to make their order. The Manager there is extremely great and attentive whenever she has helped me and there is a guy there with long hair who is always great as well! Very pleasant people to have to deal with real quick when I'm on a lunch or break. The pretzels are always fresh and they have the new Oreo bites I have been wanting to try but haven't had the chance to as well as the watermelon drink that looks really great and might try next time and Over all they always have something new advertised for us to try! Great place!! I would def. Encourage anyone who doesn't go there much or very often to try it out again just to remember the taste! Thanks for normally great customer service and unfortunately today it wasn't up to par but hopefully next time!