Review 68/365 Challenge Seems like it's the go to snack for my kids whenever we come shopping here at the Outlets of Orange. They are combined with Cinnabon. Came here on a Tuesday mid noon 08.19.25 Pretzels are always so fresh & good chewy. The dip is $ 1.99 a bit pricy in my opinion. Busy flow of customers. Receiving our items in a good timely manner. Associate here is really friendly and the shop is clean. Located next to the Rocky Mountain Chocolate Factory @ the Outlets of Orange. Tip ~ download the app to earn points to redeem for free items along a birthday reward for a free pretzel. read more

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I just ordered some pizza bites and I think they gave me the oldest one they had, hard, they tasted weird, and to top it off $12 bucks for them. Definitely not buying anything there again. read more

This Auntie Anne's is located at The Block in Orange. I love me a good pretzel with cheese. To be honest, I'm more of a Wetzle Pretzel girl. But I do like Auntie Anne's too. I ordered an Unsalted pretzel with cheese. The pretzel was warm. The cheese hot. But the pretzel was still very salty, even though I asked for unsalted. The pretzel could have been softer. It was hard and didn't tasted very fresh. Still edible. But not great. read more

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Went to get a treat in the morning while walking around the mall. The staff was friendly and I ordered some mini hotdogs and they came out delicious and perfect size for snack. They added more button and heat it up for me! It's extra yummy. read more

Why is it so hard to admit their mistake. I ordered spirtz lemonade, they gave me regular lemonade... Upon question, they said it is spirtz.... Bro I don't have covid.. I can tell difference by tasting it. read more

I'm having mixed feelings a bit this location. On Sunday, 2/5/2023, I placed a mobile order for a 5:30pm pick up. I ordered 2 snack packs which comes with 2 large nuggets, 2 pretzels, and 4 dips. It was a total of 3 large original nuggets, 1 large cinnamon sugar nuggets, 3 almond pretzels, 1 sour cream and onion pretzels, and 8 dips. Everything was hot and fresh. So amazing that I was craving it again. Fast forward to today, 2/8/2023, I placed a mobile order for 1 snack pack(2 large original nuggets, 2 almond pretzels and 4 dips) and mini pretzels dogs. My mom got there and was told they didn't get the order since their system is down so it'll be 10 minutes for the mini pretzel dogs. Ok, fine. Things happen. She got the stuff and came home. She saw 2 mini pretzel dogs and thought they were being nice since she had to wait. Cool. I grab an almond pretzel and it was rock hard! They should've made new ones since they were making the mini pretzels dogs anyways. Then I check the nuggets and they gave her 2 small cups instead of large. So yea, I got a free order of mini pretzel dogs but they screwed up all my other pretzels and I'm here feeling like I totally wasted my money. Not cool. Make sure you get a fresh pretzel so you don't waste your money. read more

Auntie Anne's - Small nuggets, not a large - Pretzels Near Me - Orange, California

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Pretzel lovers if you love eating Pretzels, this is the place you have to go to. There Pretzels tonight were absolutely scrumptious, they had a nice flavor to them, and they were soft and really buttery, and really fluffy, it was outstandingly good. If you love soft buttery, fluffy, outstanding fantastic Pretzels this is a place you must try. read more

As previous reviews this place unfortunately have poor customer service. Overall pretzel was standard but wish it could've been warmer read more

Auntie Anne's - Cinnamon Sugar Pretzel - Pretzels Near Me - Orange, California

Every time I go somewhere that has an auntie Anne's, I stop in; I love their cinnamon sugar pretzels. I got a thing of pretzel bites, bit into one and it was stale. I went back to the counter and asked if they had any fresh ones coming out. The girl at the register asked the guy behind her and he said "why, there are 2 more right there (in the hot cabinet)" She said "these are the freshest ones we have." I responded "I'm not paying $10 for stale pretzel bites" and she said "we can refund you" Horrible service, maybe the others are stale too and you should offer to make some fresh ones to the already closed customer. I returned them and won't be back to this location read more

I had a great experience with this location unlike a lot of these reviews. I was working a wedding where the pretzel vendor cancelled last minute. We were able to order Auntie Anne's pretzels enough to cater the late night snack. They gave us no issues and had everything ready at the time pick up was! Very grateful the workers at this location were able to accommodate a huge order during rush hour! You saved the day!! read more

Auntie Anne's - Pretzel bucket and Soft pretzels! - Pretzels Near Me - Orange, California

My pretzel was burnt and tasted terrible :( they shouldnt serve food if they burn it. read more

Auntie Anne's - Burnt pretzel - Pretzels Near Me - Orange, California

TODAY (WEDNESDAY the 7th of JULY 2021) was our FIRST BAD EXPERIENCE EVER. We have gone in the past lately & HAVE NEVER had a bad experience besides earlier this evening. Got there around 5 something p.m. Ordered (at 5:12 p.m.) through the app while waiting in line since my husband was getting his complimentary/free pretzel (Cinnamon Sugar Pretzel) for his birthday reward. Order was going to be ready at 5:22 p.m. Got the order & left. But before leaving the young lady who (was wearing glasses, dark hair in a bun/ponytail, I think, & a red colored shirt) gave me my pretzel did not seem to have great customer (care) service towards us, since it felt/seemed as if she wanted us to leave right away or hurry & leave after getting our order. Especially when asking a question & how she responded towards me/us. Attached below are photos of the SWEET ALMOND PRETZEL, which was PRETTY MUCH BURNT (as you can see). Did not notice this till later after we left & was already in Fountain Valley, since I wanted to get a little piece of it to eat while in the car & that is when I noticed how burnt it was after the second bite/piece. Though it was a free one I still bought a drink that came w/ it, since it was part of their reward(s) of buying a drink & getting a free pretzel. The Cinnamon Sugar Pretzel was not as bad as the Sweet Almond Pretzel. It was AT LEAST BETTER than the Sweet Almond Pretzel. A LOT BETTER and NOT AS BURNT AS THE SWEET ALMOND PRETZEL ONE. As an employee, if seeing that I would've made another one or switched it out. I WOULDN'T GIVE a/the customer A BURNT PRETZEL, especially if it was freshly baked as it was. That's the good thing though, that they're freshly baked as said & quoted on their wall inside. Also, it wasn't even that busy. Next time I'll/we'll be checking my/our pretzel thoroughly before leaving. Usually that's done but today was a quick look in the bag & just took off since we felt like they wanted us to hurry & leave or get out of there. Felt a bit unwelcome towards the end. :/ :( read more

Auntie Anne's - Sweet Almond Pretzel BURNT!!! - Pretzels Near Me - Orange, California

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Some of the best pretzels ever! Good customer service and fresh, hot pretzels all of the times I've come here. I really enjoy the cinnamon, almond, and pepperoni pretzels. They sell Cinnabon here too! The best of both worlds... why not get both for a delicious treat?! Happy eating! read more

Slowest auntie Anne's I've been to. Despite having a line and three workers, only one was working (making drinks, cashier). The others just walked around and looked at the line. read more

0 Star. Worst customer service, no patience and refuse to add caramel to my drink even though it was on the board. Brighten up. read more

Terrible service today. I mobile ordered and came at the time when the confirmation said to arrive. They had plenty of the pretzels I ordered on display, but the cashier said come back in 10-15 minutes. I could have just ordered in person and walked right out with my order. Wasted 20 minutes of my day. read more

the guy who took my order did not say a single word. No hello, no "what can i get you", not even a "bye". We all have bad days and what not. But, next time, at least tell me what my total is. The world definitely changed after covid. read more

IF I COULD GIVE 0 STARS I WOULD !!! the manager Darryl some indian dude with glasses and my cashier a african american with curly hair looked stoned and was rude when I asked about the hot dog pretzels and drink combo so I can redeem to get my free pretzel darryl just watched tv on his phone and told my cashier to tell me that they were all busy and couldn't make any. there was 5 people at the time and the cabinet was full of pretzels. so I left since no one out of the 5 employees were clearly too busy to make some more hot dog pretzels which was the only thing missing from the cabinet. never coming to this location again since they are too busy for their customers. read more

Zero customer service. People just stand around while people standing on line. Employees look at you but do nothing. Do not recommend.

This location has horrible customer service. The location is supposed to open at 11am on Sundays. I arrived around 11:10am. The door was not open, however there were 3 employees in the store and they completely ignored me. I waited for about 15 minutes. Others also came to the door during this time and were ignored. I also knocked on the door 3 times just to gauge how much longer they would be, however all 3 employees continued to ignore me. If the store is opening later than the stated time, that is fine. However, I would expect that any company with good customer service would have the decency to touch base with their customers to inform them of their status, rather than blatantly ignoring them. Absolutely disrespectful. read more

Great pretzels the cinnamon rolls and pretzels are the bomb love to eat them I would recommend it always

Worst experience ever! Waited in line for 20+ minutes, I didn't bother waiting that long because I was craving a pretzel. When I got to the front, Catherine provided bad customer service. She had an attitude and seemed all customers were a bother. I also asked for a jalapeño pretzel and she said they didn't make custom orders at this time (6pm). People with that kind of attitude should find another job that does not require customer service. Going to wetzels pretzels next time. read more

Haven't been to an Auntie Anne's in quite some time. The salted pretzel was soft, butterry & hot. So fresh....They have a variety of options...,plain, salted, cinamon, etc. I tried the salted. So yummy! I didn't try anything else bu definitely want to visit again and try something else. Recommended. read more

Love Auntie Anne's but came here today on 3/14/21 at noon. Ordered 2 pretzels and a caramel dip and they forgot my caramel dip! Caramel dips are $1.19. And they skimped on the salt on my pretzel :( These are tough times people. I just want what I paid for lol read more

If I could give 0 stars I absolutely would without a doubt. Every time I go to this place it is super poor customer service and burnt pretzels. Yesterday around 6:30pm-7pm I placed a mobile order and the line was extremely long. I told the cashier BRI, that I was picking up my order and she rolled her eyes. Her attitude was extremely absurd. She told me it would be 5 mins, as in it sounded like it was still in the oven. I told her if it wasn't ready I could just get the one inside the glass case that was the exact same thing. She walked away with her disgusting attitude and told the other girl who was baking who also had a poor attitude. They were both confused thinking I wanted a refund, when all I asked was to get the exact same thing that was already ready inside the case. Bri then says well it's already made it just needs to be bagged. I can't believe they have workers with such a poor attitude like this working for them. I watch her encounter with every customer the exact same way. But then when it's a group of boys she smiles. Never in my life have I ever met someone with such a nasty attitude. This isn't the first time I ran into her. Many times I've come to this place and it's the exact same thing with her every time. read more

This is no surprise to see such low ratings for this dump, we wanted mini dogs for my daughters, they were out, the guy offered me what's on display, pepperoni and original, I asked if they can make mini dogs, he asked the girls in the back, they said yes, 10-15 minutes, we saw the girl pulling the frozen mini dogs, so we stepped out, came back, we opened the bags to find out they were the original pretzels, the guy said that we ordered the original, and I said you had the original on display, and I did not want them, he goes sorry we're out, I said, I saw the girl pulling out the mini dogs, he said oh, we take those to the back, I said, what do you mean by that, he goes oh we're out sorry, they just lied to me in my face, so I walked out upset, and I called to ask about the manager, the girl who answers goes we don't have manager here, I said, when is the manager there , she goes Monday, I asked what's the managers name, she goes we don't give out that kind of information, I said, what about your name she goes we don't give out that kind of information, so I hang up, what a shady place ran by gangbangers,. read more

This place really knows how to ruin someone's birthday over a small pretzel. They kept throwing a fit and asking for the QR code for a free birthday pretzel when the app itself says No code needed. Michelle and Diego were very difficult to deal with and when we asked them to find the QR code for us they were highly unprofessional and claimed they don't know how to use the app..? Who's fault is that!!? It's just a pretzel it really isn't that deep!!! read more