We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

AAA gets five stars, StateFarm gets 0. It took five days of back and forth, repeating my recorded…read morestatement three times, and I still couldn't get an invoice for repair. Not only that, but every time I called the exact same agent, I was told I had never called before???? I eventually towed my car myself because I was tired of it. It took three more days for the invoice to arrive at my repair shop to get the evaluation to even start repairs. Awful service.

I have a horrible claim experience with STATE FARM and If I could rate them lower than 1 star I…read morewould. Instead of wanting to fix my car properly the scum at SNAKE FARM want to fill my car with bondo. What a disgusting group of people.

From initial RFQ to annual servicing, Jill and Bre do a great job of thoroughness, follow up and…read moremaking sure they support you in all requests. In today's digital world it is extremely valuable to be able to talk to professionals directly to help you make the best decisions for your coverage needs. Their proactive approach to annual reviews is something that we are grateful for and have never had an agency do that previously. I highly recommend reaching out to Jill and Bre to see if they can help you !

We stopped in at Dean Insurance Group office while participating in one of the scavenger hunts…read moreoffered by historic Dublin. The staff were incredibly friendly and welcoming and really great with the kids. They freely let them explore the office on their mission and gave them cute prizes when they found it. I was really impressed with how kind they were. The building is really cool too - it is a historic fire station, with informational signage available out front. Nearby parking is available in the public lots and garages around the historic area.

Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

A spectacular agent and excellent rates and coverage. I switched to State Farm from Nationwide…read moreInsurance and Amie was able to lower my cost by half without losing any of the coverage that Nationwide had provided me. Amie is extremely professional, she will answer all of your questions or concerns in a timely manner. She was a great help when I moved out of state and was on the hunt for a new State Farm rep. Five star service.

Suzanne was on vacation when I first visited her office. Heather was there to assist me when I…read moreneeded to obtain renters insurance. Heather was very friendly, personable, knowledgeable, and helpful throughout the process and with answering all the questions I had. I researched a lot of renters insurance companies beforehand, including coverage, ratings, costs, and local agents because I wanted good coverage and an experienced agent whose office was close to where I live. Suzanne was the agent I chose, and I'm glad I did. I am very satisfied and happy I chose State Farm for my renters insurance needs. I have peace of mind knowing I'm covered should anything happen, and I have a local agent who can answer all my questions and walk me through the process if I need to file a claim.

I started working with Suzanne in the 90s when I moved here and the level of top notch service has…read morenot changed even though my life has. She has been able to thoughtfully adapt my insurance needs as my life has. I know she has my best interest, and my family's at heart. She is so responsive and caring.