My previous insurance company was not doing a great job in helping me lower my rates for my new car…read moreto the point of complete aggravation, so after shopping around, I sent an email to Amie, and she got back to me quickly. I probably only spent 15 minutes on the phone with her, and we were able to put together a plan that cut my car insurance costs in half, and she was very friendly and helpful with explaining how everything worked as far as payments go. She also provided sound advice on what she would include in her coverage, and it really only cost me a few bucks more a month. This will be the first time I've had a different car insurer, and I haven't had them long enough to say they are the best around, but Amie definitely started me off on the right foot, so for now, I'm very happy.

Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

very thorough and knowledgeable. Always appreciate their help and never had any issues with…read moregetting done what I needed too!

Our representative, PK long, did an amazing job representing us and obtaining a large portion of…read moredamages back financially. She was responsive and kind, taking time to explain complicated portions of the claim over the phone and on text. I would definitely recommend this company, and specifically PK!

Andre was very easy to work with and Matic helped us save thousands on our home and auto policies!…read moreHuge thanks to them!

f I could give zero stars I would. Dealing with Matic has been difficult and frustrating…read more The sales agent that we worked with, Andre, had no attention to detail and did not return calls. It seems he's only interested in writing a policy to get his quota or commission and doesn't care if he makes mistakes or even finalizes a policy. He made basic mistakes and instead of correcting them he placed the burden on us to get them fixed. On our homeowners policy he put the wrong name for the second owner. He said he could not fix that and we'd have to work with customer service to get it corrected. That took many phone calls and much back and forth paperwork. On our auto policy, he again made a mistake on the name and we had to work with the insurance company directly to get that fixed. On our umbrella policy (which, after a month, we have not been able to finalize) he told us the policy was in underwriting and he'd get back to us "tomorrow"; after that he said customer service was working with underwriting to get the policy finished. It turns out 1) we needed to provide more information that we were never asked for and 2) customer service was doing nothing. After speaking to customer service we were told the agent would have to finalize the policy....but, of course, the agent does not return phone calls. I did ask to work with another agent and customer service took my number and said they would call me when an agent was available to speak with me. When customer service called, they told me I could be place in the queue and it would be a 25 minute wait. But what happened to "we'll call you when an agent is available". I asked twice to speak with a manager and was assured that someone would call me -- in fact I was told my request would be expedited. After 3-4 days I have not heard from anyone. Dealing with this company was way more work that it should have been and I will never use them again. I advise anyone looking for insurance to avoid this company.

Matt Simonds has been my agent since he started his agency for over 25 years. He is wonderful,…read morecaring and very responsive. He always takes his time to listen and exceeds expectations every time.

Awesome service, friendly staff, Alicia was an amazing help. She is honest friendly and will tell…read moreit to you straight. Getting insurance was mad fun because of her.

I started working with Suzanne in the 90s when I moved here and the level of top notch service has…read morenot changed even though my life has. She has been able to thoughtfully adapt my insurance needs as my life has. I know she has my best interest, and my family's at heart. She is so responsive and caring.

From the owner: Our mission is to assist you with a wide range of insurance needs, including Auto, Home, Life,…read moreHealth, and Small Business Insurance, among others. Our office is dedicated to helping you find insurance coverage fit to your unique requirements, covering what is important. Whether you encounter unexpected events or experience the ups and downs of life, our team is here to provide unwavering support. License #: OH-84760

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

Unprofessional and will do everything they can to either not pay claims at all or pay a portion of…read moreit. Horrible company to work with. Highly recommend going with another company that will honor claims.

On The evening of July 2nd my AC went out and I tried reaching out to my regular HVAC company who…read moreweren't taking any warranty claims for the Holiday weekend. Savanna with HSP responded to my after hour messages I left for them and well into the a.m. hours corresponded by text message with me about finding a company that would service me in time for a 4th of July cookout that I was hosting for 50 people with 90 degree temperatures . I was able to find an HVAC company that provided same day service for me on July 3rd and I continued my texting with HSP providing them diagnosis and receipt of payment to the HVAC company and I was assured reimbursement from Home Service Plan of Ohio. I understand that this Home Warranty Co. is a family owned business and I guarantee you that they treat you like family. Thank you Savanna!!!

This agency is great! The representatives are professional and knowledgeable. They were able to…read moresave me a ton of money and bundle all of my policies (auto, renters and life). They're very flexible so if you work irregular hours just call to schedule an appointment, they will work with you.

From the owner: As your personal Farmers Insurance agent located in Columbus, I believe in keeping you informed of…read moreways to protect what's important to you. Whether you're looking for auto insurance, homeowners insurance, life insurance, or specialty coverage, Farmers Insurance will help you select the right products to fit your insurance needs. Auto Insurance at Farmers Insurance offers a variety of auto insurance products to fit your needs. In case you're involved in an accident, Farmers auto, motorcycle & car insurance can help provide financial protection for you and your family. Whether you need homeowners insurance or renters insurance, Farmers offers home insurance coverage for protecting you and your belongings. Farmers Insurance also offers life insurance, business insurance, and motorcycle insurance to help protect your hard earned assets. Visit our website for a competitive quote to help save money & better protect your family today!