Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

A spectacular agent and excellent rates and coverage. I switched to State Farm from Nationwide…read moreInsurance and Amie was able to lower my cost by half without losing any of the coverage that Nationwide had provided me. Amie is extremely professional, she will answer all of your questions or concerns in a timely manner. She was a great help when I moved out of state and was on the hunt for a new State Farm rep. Five star service.

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

Matt Simonds has been my agent since he started his agency for over 25 years. He is wonderful,…read morecaring and very responsive. He always takes his time to listen and exceeds expectations every time.

I have to wonder if that other review was written by a competitor. I have had insurance with this…read moreagency since 2002 without an issue. In one instance I bought a Chrysler minivan on Saturday. On Wednesday I was awakened from an afternoon nap by a loud noise. One of the City of Columbus trees had dropped a huge limb- right on top of the van. The roofline was about a foot lower than it had been. State Farm totaled the vehicle and paid off, even though I hadn't contacted them to put it on my insurance. They give you about ten days to do that.

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

I've been a customer of this particular office for several years (auto and renters insurance), and…read morewe had a bit of a rough start (back when they were located in Grandview). However, since they've moved just up the street from my current location, I've been in and called a few times, and was impressed with the improved experience. Last fall, I was involved with an accident that totaled my vehicle, and there was a hasty procurement of a replacement vehicle just before Thanksgiving. I walked into the Allstate office to add my new car to my policy, and four or five people greeted me all at once. They got my new vehicle added to my policy and I was on my way again in less than 20 minutes. A few months later, I had to call them again because apparently totaling one's vehicle doesn't automatically remove it from one's policy (a company-wide issue, not this particular office) and the representative on the phone quickly handled the request once I explained the situation. She followed up with an email confirming the transaction, and the request turned over in time to be adjusted before my next bill was due. I'm pleased with my current experience and plan on continuing with them as long as I'm in the area.

Great customer service whenever I contact them. They are also extremely involved in the community.read more

Do not do business with this company. I had business insurance with them for 4 yrs. I had zero…read moreclaims. When I closed the business, I cancelled the insurance. A full week after I canceled my policy, they still charged me $815. I am not able to get my refund. And they just send me on a loop of phone run around. This company is either shady or incompetent. Either way, they are not worth it. STAY AWAY from them.

I have been with this company for many years. Insurance is just a LITTLE overwhelming for me. I…read morehave dealt with Colleen for most of those years. I honestly feel she has ALWAYS had my best interests in mind. Very professional knows what she is doing yet comes across as caring, personable and genuinely cares. The times, which of been very few that I did call and Colleen was out of the office. The rest of the staff has been just as wonderful. I highly recommend this company.

From the owner: - Personal insurance -Commercial insurance…read more -Surety -Life Insurance