1. AudioNova

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Hemet, CA

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AudioNova

5.0 (2 reviews)
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Updated 1 month ago

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ValleyWide Hearing Aid Center - Murrieta Office

ValleyWide Hearing Aid Center

2.8(9 reviews)
12.9 mi

Great staff! Very kind and answered all of our questions and concerns! We felt a genuine concern…read morefor my son's hearing loss.

I have had the worst experience ever with this company. We were initially seen in the beginning of…read moreJuly for hearing aids. They took our appointment prior to being fully authorized to accept our insurance, but we were told that August 1 they would be able to submit our authorization. We are still currently without hearing aids, and our authorization has not been sent correctly. Not only has their provider, Teresa been extremely disrespectful to us since we raised concerns regarding the way our authorization was being handled, and management has also stopped calling us back. We are three months out from having originally be seen, and we have not received his necessary hearing aids. We were provided with a temporary Hearing Aid because we raised concerns with how this is being handled and were given a pair that we're not even fully functional, missing buttons, and a rapidly draining battery (we are changing batteries sometimes twice a day), but were told to be thankful for what we received. After nearly another month we were then told that our authorization was mailed in via USPS, which is not how authorizations are done with our insurance company. At this point we're now not only concerned with the fact that we have not received our hearing aids, but our medical information was not appropriately handled and mailed to some random address. I would not recommend this company to my worst enemy. We're currently in the process of filing a grievance with our insurance and a complaint with HIPPA. We were able to get in at Jesters Hearing Aid Center Inc. They were able to clearly tell me what their authorization process is and gave a clear timeline for their process, and how long it will take us to receive hearing aids with custom molds. Even in the brief of conversation with their office staff, they were far more competent and helpful than the staff at Belton and Valley Wide Hearing. I would suggest taking your business there rather than dealing with this company.

AudioNova - hearingaidproviders - Updated October 2026

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