At this point: The…read moreleft hearing aid is not charging The right hearing aid won't communicate with the app, so its charge is unknown. There has never been any discussion of a refund of some kind. To quote Dante "Abandon all hope, ye who enter here".

Excellent care from knowlegeable, personable, and patient audiologists. I recommend them highly…read more I've worked with and trained a variety of health professionals, so I can usually spot the good ones and the not-so-good ones pretty quickly. All of the people I've dealth with at UNC Hearing and Communication -- the audiologists, staff, and trainees -- have been top notch. I strongly recommend them. They also work with all of the prescription hearing aid manufacturers, so you're not limited to devices from one or two "house" brands as with some vendors. Choosing and programming hearing aids so that they are right for you takes time, skill, and patience. UNC delivers on all fronts.

Great customer service and good repair on my hearing aids. Easy to find. Will re turn do future…read moreneeds.

Unbelievably amazing! My husband and I were in from California and his hearing aid stopped…read moreworking. Thought he just had to spend the rest of our vacation deaf! We stopped by unannounced with no appointment thinking there's a 1% chance someone could help us. Dr Stapleton was so helpful and lovely. We left a few minutes later with a working hearing aid. Wish we could give her 100 stars!!

I'm here off of Fayetteville Road and everybody is so professional and courteous. I have thoroughly…read moreenjoyed meeting everyone. I had to see Dr. Hodges for my throat. She referred me to their speech specialist who was also awesome. Today I am seeing the eye specialist. They really took their time. Unlike others that have flip through not giving me time to say what was better or worse. I would not recommend anyone else.

In short: bad information and customer service…read more The whole story: I was referred to Dr. Clarke by my primary care provider for evaluation and treatment of tinnitus. I did some research about tinnitus causes and treatments prior to my appointment. During my appointment, Dr. Clarke's audiologist conducted a hearing test which revealed significant hearing loss. Dr. Clarke spent a reasonable amount of time speaking with me and answering questions. He informed me that my tinnitus and my hearing loss were certainly unrelated, that there were no effective treatments for tinnitus and that I would have to learn how to live with it. He stated that my hearing loss was significant enough to require hearing amplification but stated that I would need to wait 6 months to see if my hearing worsened first. I pressed him for more information because this information did not seem right to me. He finally admitted that there are tinnitus treatment centers at Duke and in Greensboro. He gave me a brochure for the program in Greensboro. I contacted the tinnitus program in Greensboro and learned that they were not covered by my insurance. I then learned that Duke was in-network for me. The difference in cost between the programs was several thousand dollars. Duke would not schedule an appointment without a referral from my doctor. So, I phoned Dr. Clarke to request a referral to the Duke clinic based on the need to save money. Over the course of 30 minutes, he repeatedly refused to make the referral to Duke. He would provide no reason for this refusal. Finally, he agreed to prepare referral paperwork but only if I would come pick it up in person. Oddly enough, this entire exchange occured via Dr. Clarke's assistant, who was relaying our conversation via instant message. When I was seen by the audiologist at Duke, she informed me that my instincts were correct. That there was a direct relationship between my hearing loss and tinnitus. She advised immediately fitting for hearing devices. She said there was absolutely no reason to suffer for 6 more months without treatment. I was disappointed that the information Dr. Clarke provided my about my condition was not consistent with current standards in the field. I was also angered by his refusal to provide me with a referral for the care I needed at a reasonable cost.

I wish I could give them less than one star. This place is awful. I started going to Duke…read moredermatology at Duke University. I transfered to the Southpoint location to follow my doctor. I have experienced a few excisions and one bout with melanoma. I had to have skin checks bi-annually. Every time I've had a visit I've scheduled my next visit before I left the office. There has not been an appointment where I did not receive a letter saying I needed to reschedule and when you do, it is not in a timely manner. Before covid the care provided was adequate. I had a scheduled appointment during Covid, it was canceled. After Covid, I tried getting an appointment and because of the lapse in time due to Covid I was told that I would have to start over with a new doctor. I did this. Since Covid this practice has declined drastically. I reached a point where my visits only needed to happen annually and every year as my appointment got closer, I would receive a letter and have to call to reschedule. I called today to reschedule my appointment which I made a year ago. I'm greeted by a person on the phone who seems to have no interest in helping me and is repeatedly yawning in my ear. I am put on hold for over eight minutes and then she returns to the phone to tell me that I cannot get an appointment until 2027. This is absolutely unacceptable. Needless to say, I am done. I did not schedule an appointment for a year out and now I will need to find a new dermatologist with whom I probably won't be able to get in for another year anyway. If you are interested in a compassionate caring practice where you are put first, go anywhere but here.

I visited Hearing Health Services for both a brief issue with tinnitus and unilateral hearing loss…read more Dr. Wellons was thorough, efficient, and explained my test results in a way that was easy to understand. I never felt rushed -- every question was answered with patience and clarity. The clinic was clean and the reception staff were helpful and friendly. Definitely recommend!

Outstanding care and service. Very impressive. Dr. Ashley Wellons was attentive and helpful in…read moreattending to my hearing needs. Explained everything and made me feel comfortable. So appreciate the whole experience in working with her. Thanks to Rachel at the front desk also. M. Y.

This is a poorly maintained office. There is no audiologist on staff, so appointments can be…read moredifficult. The secretary only makes this problem worse with her incompetence and passive-aggressive attitude. I am seriously regretting my decision to go with Miracle-Ear hearing aids since the administration and follow-up is so difficult to deal with. I had to give up making or changing the appointment on line and finally went to the office to make the appointment in person-this was in early August for an early September appt. When I showed up at the appointed time, the very lame secretary said I was "not on the books" for an appointment...it was with her that I had made the appt in person, but she persisted. I blew a fuse and had to leave the office without seeing an audiologist, who was not there by the way. Incredibly bad office and appt making experience.

Husband made apptmt for 6/4/24 at 2:30pm. The day before the apptmt they called needing to change…read moreit to 3:30pm. No problem. At 9:22am - the day of the apptmt- he received a message from Nancy that they needed him to come in at 3:00pm. No problem. We showed up at 3:00pm and was told he was supposed to have arrived at 2:30pm! Hubs handed his phone to the receptionist so she could see the message and she said "Oh, that was from Nancy and she isn't here". If this office isn't organized or intelligent enough to keep an appointment straight, we aren't comfortable trusting them with his hearing. We left and now will make our purchase elsewhere.

I struggled with prescribed hearing aids for over a year and rarely wore them, even though I was…read morehaving trouble hearing. Then I found Dr. Carroll, who made adjustments to my hearing aids, which made them much more comfortable, and helped me learn how to use them properly. Recently, I purchased a new pair of hearing aids from her and am extremely pleased with how well they work for me. It's wonderful to hear well, and it's also great to have the bluetooth capabilities--answering my phone, listening to music and podcasts. I greatly appreciate her professionalism and kindness.

This is the second set of hearing aids Hearing Solutions has provided to me and both sets have been…read moreexcellent. Though the cost is high (and my business does not offer a rider to cover hearing aids), the benefits have been worth the expense. As a high school English teacher, I am constantly confronted with a wide variety of student voices. Some are easier to hear than others, but having hearing aids has made that task all but incidental. Over the past ten years, I have had a renewed life in the classroom because now I don't have to strain to hear students with soft voices or hear students from across the room or in a crowd. In addition, my personal life at home and out with friends has been improved significantly because of my hearing aids. I can now hear what's being said in conversations, both in the quiet of my home or in the noise of a party or restaurant. I have also received great care from Hearing Solutions when I've had the need for followup appointments or had a hearing aid in need of repair. Knowing all of the ins and outs of both the mechanics of the hearing aid and the vagaries of company repair policies, Hearing Solutions has helped me navigate anything and everything related to my hearing aids.