At this point: The…read moreleft hearing aid is not charging The right hearing aid won't communicate with the app, so its charge is unknown. There has never been any discussion of a refund of some kind. To quote Dante "Abandon all hope, ye who enter here".

Excellent care from knowlegeable, personable, and patient audiologists. I recommend them highly…read more I've worked with and trained a variety of health professionals, so I can usually spot the good ones and the not-so-good ones pretty quickly. All of the people I've dealth with at UNC Hearing and Communication -- the audiologists, staff, and trainees -- have been top notch. I strongly recommend them. They also work with all of the prescription hearing aid manufacturers, so you're not limited to devices from one or two "house" brands as with some vendors. Choosing and programming hearing aids so that they are right for you takes time, skill, and patience. UNC delivers on all fronts.

Great customer service and good repair on my hearing aids. Easy to find. Will re turn do future…read moreneeds.

Unbelievably amazing! My husband and I were in from California and his hearing aid stopped…read moreworking. Thought he just had to spend the rest of our vacation deaf! We stopped by unannounced with no appointment thinking there's a 1% chance someone could help us. Dr Stapleton was so helpful and lovely. We left a few minutes later with a working hearing aid. Wish we could give her 100 stars!!

I visited Hearing Health Services for both a brief issue with tinnitus and unilateral hearing loss…read more Dr. Wellons was thorough, efficient, and explained my test results in a way that was easy to understand. I never felt rushed -- every question was answered with patience and clarity. The clinic was clean and the reception staff were helpful and friendly. Definitely recommend!

Outstanding care and service. Very impressive. Dr. Ashley Wellons was attentive and helpful in…read moreattending to my hearing needs. Explained everything and made me feel comfortable. So appreciate the whole experience in working with her. Thanks to Rachel at the front desk also. M. Y.

Both of my grandmothers go here and they have had great experiences. One of my grandmothers got…read morehearing aids that do not need to be removed. Highly recommend

From the owner: Expert care from an Audiologist. Complementary hearing test and demonstration of the latest…read moretechnology.

I have gone here for years for annual hearing tests. To date, they have never told me I needed…read morehearing aids. That is a true sign that they do not test just to make a sale. The entire staff has always been lovely to interact with.

My hearing test was professional and informative, however I was only shown one model of hearing aid…read moreby one manufacturer, Starkey, which owns this chain of Audibel Hearing Centers, and of course it was quite an expensive model. For a variety of options, I'll have to search elsewhere.

From the first call, my experience with Carolina Hearing was professionally conducted and…read morereassuring. Ryan took the call and in spite of having very bad hearing, I had no trouble understanding his clear diction. He has a warm manner and is patient too. No one likes to admit they need hearing aids, and I think Ryan understands this. He treated me with dignity and did not condescend, as some of the Big University doctors unfortunately have done. He asked plenty of important questions, including whether I had tinnitus. Tinnitus is a big part of my problem and even so, I nearly forgot to mention it! Thank goodness Ryan knew and asked. I was able to get an appointment at my preferred time only a week away. The waiting area is simple in the best way - no noisy screens or distractions - and the lighting makes it warm and welcoming. I was seen promptly on time and all the tests went efficiently, so I was out in good time too. Dr. Baldwin is respectful of my time as well as my needs. I got the test results before I left the office, so I can take the next steps and continue the process of getting my hearing corrected without having to call around, check portals, or otherwise fend for myself. I plan to continue seeing Dr. Baldwin for as long as I need to, and I am glad to have found his practice.

I have been taking my mother in law to Dr. Baldwin for four years now. He and his staff are very…read moreresponsive, respectful of her needs, and thorough in their evaluations, recommendations, and training. If we encounter an issue, he and his coworkers are very quick to respond. We are extremely satisfied with our choice of Carolina Hearing Group.

I went to Carolina ENT because I was sick. The receptionist was very warm and understanding. The…read morelady who did my hearing test was also really nice. Dr. Yu, not so much. She was rude and disrespectful when I got upset during the appointment. I started to cry, she laughed and said "People don't usually cry because of an earache." I thought she was very insensitive and needs to work on her bedside manner.

Absolutely horrible - Dr. Jones!!! Do not go to him. Rude, non-empathetic, dismissive,…read morepatronizing. And NO HELP at all. He had me "diagnosed" (no diagnosis) with no questions asked, no history of symptoms, no explanations. He actually said S*** to me, I mean, literally, the word - certainly not professional. STAY AWAY!!

I'm here off of Fayetteville Road and everybody is so professional and courteous. I have thoroughly…read moreenjoyed meeting everyone. I had to see Dr. Hodges for my throat. She referred me to their speech specialist who was also awesome. Today I am seeing the eye specialist. They really took their time. Unlike others that have flip through not giving me time to say what was better or worse. I would not recommend anyone else.

In short: bad information and customer service…read more The whole story: I was referred to Dr. Clarke by my primary care provider for evaluation and treatment of tinnitus. I did some research about tinnitus causes and treatments prior to my appointment. During my appointment, Dr. Clarke's audiologist conducted a hearing test which revealed significant hearing loss. Dr. Clarke spent a reasonable amount of time speaking with me and answering questions. He informed me that my tinnitus and my hearing loss were certainly unrelated, that there were no effective treatments for tinnitus and that I would have to learn how to live with it. He stated that my hearing loss was significant enough to require hearing amplification but stated that I would need to wait 6 months to see if my hearing worsened first. I pressed him for more information because this information did not seem right to me. He finally admitted that there are tinnitus treatment centers at Duke and in Greensboro. He gave me a brochure for the program in Greensboro. I contacted the tinnitus program in Greensboro and learned that they were not covered by my insurance. I then learned that Duke was in-network for me. The difference in cost between the programs was several thousand dollars. Duke would not schedule an appointment without a referral from my doctor. So, I phoned Dr. Clarke to request a referral to the Duke clinic based on the need to save money. Over the course of 30 minutes, he repeatedly refused to make the referral to Duke. He would provide no reason for this refusal. Finally, he agreed to prepare referral paperwork but only if I would come pick it up in person. Oddly enough, this entire exchange occured via Dr. Clarke's assistant, who was relaying our conversation via instant message. When I was seen by the audiologist at Duke, she informed me that my instincts were correct. That there was a direct relationship between my hearing loss and tinnitus. She advised immediately fitting for hearing devices. She said there was absolutely no reason to suffer for 6 more months without treatment. I was disappointed that the information Dr. Clarke provided my about my condition was not consistent with current standards in the field. I was also angered by his refusal to provide me with a referral for the care I needed at a reasonable cost.

The best primary care I've ever experienced in 50 years and let me say I know the medical care…read moreworld! The office support staff are incredibly friendly, helpful, and extremely professional. The medical staff not only take your healthcare seriously and treat you as a whole person (all genders), but they take the time to listen to your needs and concerns. Duke Health has the best Primary Care at Meadowmont!

Told me they accept my insurance but was billed differently. Not going back. They called it an out…read moreof office visit or something even though literally in office