At this point: The…read moreleft hearing aid is not charging The right hearing aid won't communicate with the app, so its charge is unknown. There has never been any discussion of a refund of some kind. To quote Dante "Abandon all hope, ye who enter here".

Excellent care from knowlegeable, personable, and patient audiologists. I recommend them highly…read more I've worked with and trained a variety of health professionals, so I can usually spot the good ones and the not-so-good ones pretty quickly. All of the people I've dealth with at UNC Hearing and Communication -- the audiologists, staff, and trainees -- have been top notch. I strongly recommend them. They also work with all of the prescription hearing aid manufacturers, so you're not limited to devices from one or two "house" brands as with some vendors. Choosing and programming hearing aids so that they are right for you takes time, skill, and patience. UNC delivers on all fronts.

I struggled with prescribed hearing aids for over a year and rarely wore them, even though I was…read morehaving trouble hearing. Then I found Dr. Carroll, who made adjustments to my hearing aids, which made them much more comfortable, and helped me learn how to use them properly. Recently, I purchased a new pair of hearing aids from her and am extremely pleased with how well they work for me. It's wonderful to hear well, and it's also great to have the bluetooth capabilities--answering my phone, listening to music and podcasts. I greatly appreciate her professionalism and kindness.

This is the second set of hearing aids Hearing Solutions has provided to me and both sets have been…read moreexcellent. Though the cost is high (and my business does not offer a rider to cover hearing aids), the benefits have been worth the expense. As a high school English teacher, I am constantly confronted with a wide variety of student voices. Some are easier to hear than others, but having hearing aids has made that task all but incidental. Over the past ten years, I have had a renewed life in the classroom because now I don't have to strain to hear students with soft voices or hear students from across the room or in a crowd. In addition, my personal life at home and out with friends has been improved significantly because of my hearing aids. I can now hear what's being said in conversations, both in the quiet of my home or in the noise of a party or restaurant. I have also received great care from Hearing Solutions when I've had the need for followup appointments or had a hearing aid in need of repair. Knowing all of the ins and outs of both the mechanics of the hearing aid and the vagaries of company repair policies, Hearing Solutions has helped me navigate anything and everything related to my hearing aids.

I visited Hearing Health Services for both a brief issue with tinnitus and unilateral hearing loss…read more Dr. Wellons was thorough, efficient, and explained my test results in a way that was easy to understand. I never felt rushed -- every question was answered with patience and clarity. The clinic was clean and the reception staff were helpful and friendly. Definitely recommend!

Outstanding care and service. Very impressive. Dr. Ashley Wellons was attentive and helpful in…read moreattending to my hearing needs. Explained everything and made me feel comfortable. So appreciate the whole experience in working with her. Thanks to Rachel at the front desk also. M. Y.

I went to Carolina ENT because I was sick. The receptionist was very warm and understanding. The…read morelady who did my hearing test was also really nice. Dr. Yu, not so much. She was rude and disrespectful when I got upset during the appointment. I started to cry, she laughed and said "People don't usually cry because of an earache." I thought she was very insensitive and needs to work on her bedside manner.

Absolutely horrible - Dr. Jones!!! Do not go to him. Rude, non-empathetic, dismissive,…read morepatronizing. And NO HELP at all. He had me "diagnosed" (no diagnosis) with no questions asked, no history of symptoms, no explanations. He actually said S*** to me, I mean, literally, the word - certainly not professional. STAY AWAY!!

I scheduled my appointment the month before then received a call 2 weeks before to remind me of the…read moreappointment. I called back and said yes I will be there. A few days before my appointment I got another call to remind me so I called to confirm again and the girl said she had no record of any appointment for me and I explained that was odd seeing as how I already called and confirmed the week before and she said I do not see it and I said a have the voice messages confirming the date and time she said some girl didn't move my account info over because I had not been there in a few years. The doctor and the assistant were extremely nice and did a great job but my issue with this location is the check-in people. There was a younger and older lady (at a computer that said Shannon) who works in check-in. The older lady acted extremely rude did all the talking when I came in the office. Neither greeted me but acted like what do you want, pissed someone came in to their empty office space. Both rolled their eyes when I said I submitted my intake forms online (per their website request to do so prior to my appointment ) and submitted copies of my insurance cards because I did not have physical copies yet of my cards. The office was empty so it's not like they were busy. She said "just let me see your cards" and I said I cannot because I do not have them yet but did pull the virtual cards up for her to see and enter. Apparently one specific employee was not there and they could not access anything sent online to the email. Both displayed a nonchalant attitude the entire time as I was checking in. Then told me to go across the hall to wait. I waited in another empty room. The exam with both the assistant and MD were great both were personable and friendly. When it was time to check out, and I carried my document and folder over and went to hand it to the older lady . She snatched it out of my hand rudely and when I asked about the free eyewipes samples if it was OK if I could take one she said "yeah whatever" in a very rude tone. There was never any hello, or hi from the front staff, no nice greetings just cringed,annoyed facial expressions and disgruntled attitudes. If you don't like your job that much quit find a new career because the first impression you get from a business is when you walk in the door and the people that you meet in the front office. This woman needs to be replaced. It's not hard to say Hi how can I help you with a smile it goes along way and NEVER yank anything out of patients hand when they are just trying to hand it to you. The front office is going to lose business for this practice if they do nothing to fix it.

I was not happy with Mark Scroggs' manner in 2014 and did not return to the practice. When I simply…read moredidn't call back to make a follow-up appointment, I got a remarkable letter, which said in part: "This letter will confirm my decision to withdraw from your care as your ophthalmologist. It does not appear that we can maintain the quality of relationship that is vital to your medical care and treatment. "I have stressed the importance of compliance to achieve a favorable outcome for your medical treatment especially (sic) keeping scheduled appointments. However, it has become apparent that you have not followed my recommendations. As our medical care is considered specialized, it ends with the receipt of this letter ..." The only reason I kept this letter for so long is because I just couldn't believe how weird and rude it was! I didn't do anything other than simply not make another appointment! Sadly, from what I've read here, I don't see much of a difference in recent reviews. :(

I've been a patient at the UNC Family Medicine Center at Chapel Hill since I moved to NC over four…read moreyears ago. Check-in is always efficient and I have never had to wait more than ten minutes before being seen. I can only remember one appointment where things seem to lag. In the time that I've been going here, I have been seen by three different residents, all of whom have been great to work with and seemed genuinely concerned for my health. Communication of test results and billing via My UNC Chart is convenient and effective. The main downside that I can think of being a patient at this location is that you typically will only have the same doctor for a year or eighteen months before they move on.

I have been coming here since 2014. When I first came this place was the best. Doctors was nice and…read morefriendly. You would come in and doctors would explain everything so that you understand and the wait was never long. Fast forward to Covid and this place has went to shit!!! All the great doctors left. You don't get responses on my chart for months at a time. When you call for help or questions they are so rude. You get the run around. I am so over this place. I will be finding a new primary doctor and a new place to get my medication. They make everything so hard and uncomfortable.