My washer/dryer combo in our rental unit crashed out beyond repair. We have brand new tenants so…read morewe wanted it done correctly and in a hurry. I dealt with Voula Ballas who showed me several models at varying prices along with reviews for each. The delivery could not have gone smoother, Abt has their own delivery crew so we didn't have to worry about third party delivery nonsense we have dealt with in the past. Everything installed and running at a great price. Thank you Vaula and Abt. -Brian K.

Everything from ordering to delivery was great. The delivery guys were so helpful they hooked up my…read morenew tv and moved my old tv and hooked it up and hauled away the tv I didn't want.

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

Stellar experience at Simply Stereo!…read more We were in the market for a new media console, and Salamander caught my husband's eye. He noticed that Simply Stereo was listed on Salamander's website as a premier dealer. He sent an email inquiring about coming in to see some items in person, and we headed there on Saturday afternoon. We were greeted right away by Dave, who was helping a customer carry something out to their car. When he came back in, he listened to what we were there for and showed us upstairs to one of the listening rooms. He patiently answered approximately five million questions from my husband and, as luck would have it, what they had on display almost exactly matched what we were looking for. They were able to to get fiddly with the details of what looking at side panel options and determining how the tv mount connects. It was a no brainer to make our purchase from Simply Stereo. The price was excellent and the customer service was top notch. From the email through purchase, it was a great experience and we'll definitely be back in the future - I think a few speakers caught my husband's eye while we were wandering the store.

I was seeking to update my 2-channel system for my enjoyment in retirement. My vintage system,…read morepurchased in large part from Simply Stereo at their old location, was working fine but I was looking for something better. After answering question after question and really listening to my responses, Dave set me up with an incredible system. He matched a McIntosh integrated amp with a pair of Dali Epicon speakers and a REL subwoofer. He came out to the house, set-up the entire thing and even corrected errors on my video system. The results were incredible. I could not be happier with the component choices and the musicality of the system. It has a great sound stage. Daves interest, attention and willingness to take the time to explain things are second to none. This is the only place to go when shopping for high-end audio equipment.

Went into this place a few weeks ago to inquire about computer building questions. The staff that…read morehelped me were very knowledgeable and friendly people. When I came to computer building and certain parts they knew exactly what they were talking about and if they didn't they researched it before concluding my inquiry. At the time when I went the store wasn't that full. What I mean by that is there were not a lot of people there. The options that were given to me were clear and straight to the point. I had plenty of options for what I was looking for for my computer or future computers. The overall quality and cost seem to be reasonable. If you ever have questions on computers and are looking at anything relating to building or repairing a computer this team did a pretty good job.

Just yesterday 8-28-2026 bought a whirlpool washer and dryer from Best Buy Gurnee! It was…read moredelivered 3 hours ago! So far washer ran good ! Put clothes in dryer and Check Vent lit up! Called the number of the store only to find out you go directly to Call center and was told the store takes no calls! If you have a problem you have to physically go to the store! I read the manual and it's very clearly saying problems with vent need immediate attention for more reasons than one! I got a complete run around with the call center! They told me their system shows my washer and dryer are in transit so they can't do anything until it updated which may be 24-48 hrs! This is the lamest way for a big store to do business! I will never buy another thing from them again! I spent well over 1k for these products and can't get any attention to correct this ! The manual indicates this needs immediate attention and apparently Best Buy finds it convenient to take your money and call it a day ! Worst customer service Ever. Before you consider purchasing anything from them rethink and go to someplace reputable such as ABT

I have been shopping at this Target since moving to the area in 2020. Today I had another great…read moreexperience here. I used the Target app to order everything I needed, and Morgan had everything ready when I arrived. I wish I had kept a list of all the employees that I have dealt with because they have all been excellent. A shout-out to all the staff at Target; keep up the great job. With gratitude, Scott

My wife purchased AirPods at Target that didn't work. Upon trying everything, Apple told us to take…read morethem back to Target. Upon trying to do so, we were shockingly met with an extremely rude manager. She checked the serial number on the case and box which matched. She then checked the serial numbers on the pods themselves, which don't match the case. She proceeded to berate us in front of customers, loudly exclaiming that "if these had been purchased here they WOULD have matching serial numbers". I told her she was wrong. She told us she wouldn't return them and to call Target customer service. Target Customer Service told us we had to go to Apple because the serial number wasn't on the receipt. I told her I had the receipt in front of me and read the serial number off of it to her, and asked how we can return something to Apple that was purchased on a Target RedCard. Her response? She hung up. So I talked to Apple. Surprise, surprise, Apple tells us they're not supposed to match! Each AirPod has a unique identifier. Thankfully they're willing to help us, which is awesome, but also means a 45 minute drive to an Apple Store another day. I've heard from more and more people that they're having issues with Target items and being able to return them, EVEN WITH a receipt. So a tip to the wise, buyers beware!

Anthony, the sales associate, was very helpful! He was professional, knowledgeable, and made the…read moreexperience smooth and easy. I truly appreciate his excellent customer service!

We recently purchased a stove and refrigerator from Grand Appliance in Lake Zurich. Anthony was a…read morepleasure to deal with - accommodating, knowledgable and thorough. The delivery team was also outstanding - Chad and his crew carefully got old appliances out and new ones in. They too were very knowledgable and pleasant to deal with. We are very happy with this experience.

Overall a great target. Its very Nice and very spacious…read more Definitely recommend to friends and family.

Saw this on the shelf and decided to get it for my four year old. The item rang up $29.99 and they…read morewould not honor it. The item was clearly stocked there. I took my business across the street where they have price integrity.

We have purchased several appliances from Grand Appliance. Roy is consistently helpful and…read moreknowledgeable about all their products and services. He even reached out to us the same day of our delivery to anticipate and assist in scheduling installation of the water hook up for our refrigerator. Thanks Roy and the whole team at Grand, we are lifetime customers :)

We bought a fridge and stove from here and the customer service was great, and the delivery guys…read morewere quick and efficient!