Buyer beware! This is the most unscrupulous stereo store in Oregon, possibly the US. First we came to them because we like to support small businesses, but here it's a rip off. We asked for a specific kind of stereo with a bluetooth, and I-pod hook up in the rear for glove box storage. We told them where to place the blue tooth microphone. Everything was done wrong! The microphone was place next to the window, (duh) there was no hook up for the I-pod in the rear, you had to plug it in from the front. So we asked them to change it and the refused so we had them take it out.
The next day the owner called and asked us to to work it out, he promised us satisfaction. So we went back and had them place the stereo back in. BIG MISTAKE! It seemed they did everything to our satisfaction, but in the next couple of days we noticed the bluetooth didn't work right, several attempts had to be made to get call to go through. in the middle of a call you could hear the party your speaking to but they could not hear you. Making a call became so frustrating.
The I-pod plug in in the rear worked but you could not control it from the stereo face, you had to pull the I-pod out of the glove box and unplug it to change a song. Dangerous while your driving, and damn inconvenient. So we called and told the owner (Clay) and told him about the problems, he responded that he'd investigate the stereo and see what features we were suppose to have and get back with us. No! Never happen, I called him about 8 times and he would never take another call from me or return a call.
So in the end we replaced the stereo at Best Buy,( I hate Best Buy) but we got a better deal, better customer service, and a stereo that does what we want. In Oregon it is important to have a bluetooth capability because it is against the law to used a hand held cell phone. The ones with the built in microphone sound like your talking through a drum. SO we were very specific about what we wanted through experience of other stereos, and Car Toys is a joke, worked by a bunch of dumb ass frat boys.
In Audio FX they have a sign on the wall that says no returns, they also mean if they screw it up they will not fix it. As anyone knows sometimes it takes several days for you find if everything works for you properly. In Best Buy we had the option to return in within a period of time and we got a year guarantee, with option to purchase a longer guarantee. There is a 15% restocking fee, and that is Bullshit, but it better than no return policy.
SO BUYER BEWARE AUDIO FX IS A RIP OFF ARTIST. Be especially cautious of a salesman named Steve, he will promise you the world, then give you a rock. I mean think about how stupid it is to place a microphone next to the window? So that tells you the stereo installer is incompetent. We specifically told them we wanted it next to the rear view mirror. Their excuse was they didn't have enough wire, but when we had then take it out the first time, we saw they has a good 15 feet rolled up inside the dash board.
So go somewhere else where the work and the stereo is guaranteed. Shop around and be sure all the options you want are in good working order. In fairness I have to say I was surprised by Best Buy in that they gave us I-pod hooks and microphone without charge. Everywhere else charge $50.00 and up.
I want to add the owners response is an out right lie. He resisted any efforts to work out the problems. I never shook his hand, my great grandmother taught me from an early age, never touch a snake, you could get bit. read more
