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    Audio Express

    3.1 (164 reviews)
    Closed • 9:00 am - 6:00 pm
    Updated over 3 months ago

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    Exposed wiring blocking the door on storage area from being functional.
    Shelby B.

    Ordered a car stereo for my older model (2011) car. Placed a deposit and ordered parts. Called after 1 month, then again at 7 weeks waiting. At the 10 week waiting mark I attempted to call and cancel the order altogether. I was told that my deposit would be non-refundable. Figure I'd  give it 2 weeks, then cancel the order and contact my credit card company. Suprise, at the 12 week mark, my part still hasn't  been delivered, but they just so happen to have one at the shop. Totally no suspicious activity there (heavy sarcasm). Ok, they forgot to call maybe? I set a time to set install up... Drive away, go to get out of my car, and my door lock is broken. I call them and am told "bring it in so we can check it out".  Take it back in the same day, and get told "let me have the keys" as soon as I walk in, because "they know what the problem is". OK, so they knew about it and were trying to act like they didn't  damage my car? They take the car, and after about 45 minutes they return it to me, lock is repaired. No apologies for damaging my vehicle, nothing. I go to work the next day, go to pop my trunk on my car, and they have broken that as well. I am not even sure as how they managed that, it has always been functional. I call the store, alert them to the issue, and am told to come in on Tuesday. I show up on Tuesday after work... Get told they don't  have time to deal with it right now, and will have to come back. I asked if they will reinstall my old speakers as the ones they installed sound horrible, am told that they will charge me for the install, and I will have to speak with a manager. Spoke to a manager, got my old speakers installed, and repaired the trunk latch. I can not say I'd  recommend this place, as it took 5 trips to get it all settled. 3 stars because everything eventually got handled. Would give 2.5 if half stars were a thing. Edit: About a day after my car was "fixed" with all of the issues, the stereo that was installed completely freezes without warning. Called was told to bring it in, they're  closed on my only day off, so easier said than done. Also, since they repaired my trunk release inside my car, the button on my key doesn't  work any longer. Now I am having to wait again for them to see what's wrong with the stereo. Save yourself time, money, and sanity.... Go somewhere else. Edit x2: they replace the stereo, and now one of my storage areas won't open fully and there are connections exposed... guess I have to go back AGAIN to have them fix another issue.

    Invoice camera
    Mark S.

    I had thought that it would be a good thing to support a local store over buying an add-on back-up camera for my KENWOOD excelon Reference DNX997XR & so I called them to see if they had some good ones as the KW one was very highly priced & i needed a total of all (4) Frt/Rear/right:left sides... I got there & was shown the EchoMaster Dynamic Line Cam for the rear, and asked the salesman "Jesus E Fuete" (real name) "is there a cheaper option & is this a good price? I was quickly reassured & felt rushed to pay & end style... I left & didn't get to Install for a few weeks: when a friend helped me to put mine ok, he had the same one but bought it on AMAZON... He said, what did pay for it & where? I say, AUDIO EXPRESS & $130.04 w/ TAX... Then says, OH NO BRO!!!!! What????? They got you bad, then showed me on Amazon, the avg price is like $30-35 ea...!!! So not wanting to feel like totally got: 1) lied to by "Jesus - Strong Price Hand" aka "Nacho Libre" of Audio ACCEPTS - "NO REFUNDS" in ALL CAPS ON RECEIPT pretty much made me feel like these people prolly do this to people regularly...??? SH*T...! 2) STILL HOPEFULLY not wanting to believe that they weren't just wearing masks from COVID-19 but also for their gloves they HAD to have on too - because it was gonna be "hwy robbery" - if this WASNT AN ACCIDENTAL ERROR & that they maybe had charged me an INSTALLED PRICE possibly??? 3) I called after hours to leave message bc I was upset now! (They did respond via text message quick - hence the given as this was ONLY GOOD THING THAT THEY DID) 4) And when I did ask MNGR the next day; wth? Was that installed price I paid? ***MNGR - "no that's MANUFACTURER'S SUGGESTED RETAIL PRICE - We can install for l think he said $150? Because my comment was: "DAMN! Y'all charge more than Cert Mechanic's / 2 hrs @ $75 I thought??? 5) at this point I gave up with trying to rationalize, i just asked if could do anything for the gross cost difference & was told No... Final word, - READ ALL FINE PRINT ON THEIR WORK ORDERS - CHECK ALL PRICES YOURSELF BEFORE YOU BUY ANYTHING HERE / ESPECIALLY ON-LINE - BE AWARE THAT THIS PLACE ACTUALLY CHARGES THE USUAL INFLATED "MSRP" OF STUFF (I.E. - see pics & receipt below) BTW - my friend who installed the camera took all but 26 mins to put it in too......... Start to finish w/ zip ties to Secure & heat shrinking & plugged into receiver & I screwed it into the lisc plate in rear & connection into Reverse switch wire at Tow 7 Pin, LAUGHABLY FAST & we were just AMAZED that they would've CHARGED LIKE $400 for this (1) or $1600 for all (4) maybe????????? I believe that they told me a number over $1,000 for sure when Asked... I have NOTHING WRONG with people making money, and I pay a lot for quality work, but this wasn't my personal experience with them & just don't drop your wallet in the store......... Because your button will get pushed in... But at least they do txt back fast after hours & that's pretty cool too... Best of Luck to Store & hope this helps move to know feedback & if you guys at least could treat find a LIL nicer, and be HONEST plz, it will go a lot further.... Remember - I CAME IN TO SUPPORT A LOCAL STORE & NOW I JUST FEEL BAD FOR YOU & me..... I just don't want anyone else to be misinformed about it - I'm 43, could you imagine what if my dad or mom in 70's went here??????? Js - price gouging isn't right... GL & GN

    Amplifier Set Up   JL Audio RD900/5 - JL Audio RD500/1
    Treflip K.

    So after a while I felt like I need a bit more power to match my speaker setup. I had one sub installed about 5 months ago and it was doing well until I turned my volume up pass 13! Just sounded like I got a bunch of muddy bass and that was due to the fact that my 5 Channel was pumping out so much power to my door channels that it would cancel out the bass. So to counter that I did a bit of research and asked if they could add in another amplifier to get me rolling? Basically the setup he actually told me about 5 months ago, but I was trying to save space then turned out I don't even use the space no more cause one subwoofer was moving stuff around back there and I didn't want my shoes and board to damage end up underneath it and damage it. So added another and was well worth it. Don't even notice the space and the color stitching looks pretty sick with my LED lights on or off. I went with the RD Series cause I'm a huge fan of JL Audio and I felt like it was well worth to have the power and JL Audio name attached to the truck. So with that said I'm pretty sure I'm running them at 400 watts a piece after I broke the other in after three hours of playing the 20hz - 40hz sweep for the subwoofer. Now you can hear the F150 coming from down the street and feel it through the walls and floors of the house! It's purely amazing to me and now when I turn it up to 15 it's hitting so hard that everything in the truck is shaking and rattling in the bed of the truck. I haven't turned it up pass that yet cause I'm kind of afraid too and well, ya just don't need all that happening at once from two 10's! It's crazy on how much power it's running. I will throw up yet another video on YouTube testing it's bass response and it's distance of travel one day soon. Where headphones or use some type of device with bass so you can hear it. It's crazy I tell ya! https://youtube.com/@702Kinnal

    Installer didn't zip tie the CMX-HC module

    I had a Compustart alarm installed on my 2021 Dodge Scat Pack with 5,000 miles. I purchased the Compustar CSX9900AS for a total of $847.07 on March 31,2023 sales person Bhishma. Never informed me that the alarm siren would not connect to my factory sirens until after it was installed. A that point they charge me additional $50.00 labor. They next day I checked the quality of the install what most customers don't do. The quality of the install was poor. The wires are not protected from sharp edge in the vehicle. It's a general practice to wrap the wire with harness tape to prevent a wire from getting damaged do to exposed. Best Buy will do a better job, Best Buy will used a wire T Harness that is more like OEM grade. Audio Express is only there for your money they will steal from you just like a thief you will need up with poor workmanship that may cost you more money in the ended. I have enclosed pictures of the type of jobs they did on my vehicle.

    Lounge area with chairs, tv, and vending machines.
    Gambit H.

    If you need a car radio/stereo installed you need to come to this place. They are very professional. Jesus helped me out and made sure I had everything that I needed. He was extremely helpful and knew everything about his product. He went through all the prices and was very straight forward. He said it would take about two hours but it only took one short hour for the installation and I was super satisfied with my purchase. He even went above and beyond and went through a tutorial to show me how to use my new stereo. They have excellent customer service and truly care for their customers. Thanks Jesus!

    I came here for a car alarm/remote starter install in August 2018. The car alarm and starter work great. My issue is with the poor customer service. During the install, one of the technicians messed up the trunk to the point where it would not open from the inside switch or my key fob. They told me to come back a few days later and would fix it. After waiting for hours, they were able to fix the key fob and trunk release button however they screwed up the button to the point where there is now a cord that hangs from my door. They informed me they would order the sleeve needed for the button and that they would fix it. After many phone calls and visits, the piece is still not fixed. I was repeatedly told that they would call me about when the part was in but I never received any calls. To this day (1/06/19)I have never received a call from Audio Express. The poorest customer service was from a salesman who called himself "B". One other thing. Be very careful about using Progressive Leasing. They approve you for a high "limit" however it functions similar to a 0% apr credit card offer where you have to pay in full within the promotional period otherwise you'll be charged interest. In this case, you are charged more than double the purchase price if it is not paid within the 90 day period. Make sure you set your payments up so that you pay off the entire balance within the time frame and don't simply rely on Progressive Leasing to do so for you. I was luckily enough to catch this prior to being charged more than double for the car alarm. I cannot recommend this place due to the very poor customer service experience that I had.

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    Thanks Gambit. We appreciate the review and your business!

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    4 years ago

    Audio express did a great job on my sons truck, Good clean install, I will definitely use them on on my future projects

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    Jeremy V.

    Thank you for the great review Angela!

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    Page 1 of 5

    Ask the Community - Audio Express

    Review Highlights - Audio Express

    “I now have a very nice, clean install of my DNX997XR AND emergency flashers :D Jesus, give that installer a raise!”

    Mentioned in 20 reviews

    Read more highlights

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    Update 4/22/26 I'm…read moreback at it again! Danny is up to his usual awesome shenanigans! We came in for a camera install. He got us in, out, and on with life like greased lightning. Always professional. Always knowledgeable. Always friendly. Always top notch quality. These guys are the best at what they do hands down. We won't compare anything to other guys because Danny's crew is the best around, in my humble opinion. Quality beyond measure. Update 4/23/26 Another update! This time we came back for window tint. The price was prefect, Danny's service team was great, and the tacos were running in the back because they're a family here! We didn't have any but they filled us with good vibes and sensory overload. These people are outstanding in their field! When they come in they are truly stellar. We're already scheduled for speaker upgrades. We'll update on that to. My wife and I wouldn't spend money like this if we didn't trust AND recommend these guys. BRB!

    Thank you for taking the time to respond to my review from two years ago. I appreciate the follow…read moreup. At the time, I wasn't provided with guidance on which product would be most suitable, nor was it explained that these lights might not be the best option for installation. As a customer, I rely on your expertise when making those recommendations. In fact, At the time I came in Danny told me, you guys didn't have any lights similar to the ones I wanted, after my installation was done, then he told me he had ordered and received a stock of similar lights. Additionally, the installation did not appear to be done neatly. Some of the lights were coming loose from the dashboard, and others had fallen onto the floor. Even if the product wasn't ideal, I would still expect the installation to be clean and secure. I also noticed that the lights on the right side of the driver's area were installed differently than those on the left, which raised concerns about the overall consistency of the work. Furthermore, I had to return multiple times for installation related issues, which made the overall experience frustrating.

    Audio Express - stereo_installation - Updated October 2026

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