Bought a great car. Treated very well & drove away happy!…read moreI will recommend this dealership!

Very shady business dealings at this dealership! We have a detailed text timeline on purchasing a…read moretruck. DL and insurance info already sent in, just waiting for them to clean it and get paperwork ready. We get a call while waiting for the 3:30 time agreed on that someone came in from an hour away and purchased the car... General manager was rude and his response was you should have bought it Tuesday?? Soooooo looking a Ford DO NOT go to Crossroads at Dunn- Benson! Shady ethics!!!

This is my go-to shop for everything! Fast oil changes every time and the best prices on tires…read morearound. Made an appointment to have a belt replaced on my son's car and they handled it like true pros. Thanks Robinson Tire!!

The service tech was polite and friendly. Two months after having new tires installed there I had…read moreto have one replaced under my road hazard warranty (not their fault). Upon taking my vehicle to Firestone to have it replaced I was informed that the last place that installed tires cross threaded the lug nuts on my wheel and they all had to be forced out and replaced.

Super friendly staff... & probably the most convenient mechanic I could ask for being a few mins…read moreaway. I just needed a tire repair so it was a fast in & out visit.

Randy installed a motor in my 2014 ford explorer. We dropped it off on a Friday morning and was…read moreready by Wednesday of the following week two days earlier then quoted. Labor charges were less than half of other shops.

Went to trade in my daughters vehicle, was prepared to buy brand new for her,, salesman was rude,…read morewouldn't let us talk, didn't ask what we were looking to do, talked down to us like we were stupid, not our first time buying a new car, took our trade for a ride, overheard him tell another salesman that her car was junk, and that it was making weird noises, the car had just been in their shop for a diagnoses, tech found nothing wrong with her car, got the car fax report, came back saying her car had supposedly 50,000 miles more than the odometer showed, and the last report was in a state she had never driven the car in. Wouldn't let us explain that there had to be a mistake somewhere, before unpleastries were expressed we got up and left.

It is a pleasure to work with a group where everyone is helpful and easy going. They found exactly…read morethe vehicle I was looking for and at a reasonable price. I todays fast paced and uncertain times they performed in a friendly and professional manner. So well that I purchased 2 new vehicles in 1 day. Rand Blaser

I can simply NOT. This place is not only INCREDIBLY REASONABLY PRICED but a trip saver! I was…read moretraveling back home to PA from MIAMI in my Tesla. Apparently my alignment is off (angle of tires) nothing I would notice honestly, it wore my tire wrong and it obviously failed. I called this shop COMPLETELY RANDOMLY bc it was the closest. He stayed open EXTRA for me, came TO ME and replaced the entire tire! I've made it home now... but KNOWING I was driving a TESLA tho guy could have charged so much AND I WOULD HAVE PAID, instead it was a MORE THAN FAIR PRICE. I cannot tell you how grateful I am! Call this dude, he's like the local shop that's doin its best and is honest. I miss these types of places

this guy is amazing!!!I bought 2 used tires that looked barely used from his shop. The following…read moreday i got a nail in one of the tires and i called him he answered right away and told me to return and he would look at it .I went back and he patched it for me. unfortunately there was another nail in the tire that we didn't know about so i had to get another tire but he gave me a great price and was very kind every time i needed his help. You wont find better prices and service anywhere else. I highly recommend getting your tires here.

I recently purchased a car there. The staff I dealt with were professional and easy to work with…read more My problem is with the sales manager and most likely the owners/corporate. They made a mistake on my paperwork, which cost me several thousand dollars. None of us caught it (salesman, finance or me) because they bundled the numbers into one amount. I believe this was done deliberately to keep me at the number I needed to make the purchase. In hindsight, I should have told them to pack sand and ask for my trades back (which they had already sold). All of this happened a month after I bought the car. Reading reviews of other Deacon Jones dealerships, looks like this is the norm. I even asked what they were going to do to make me feel better about the deal...even a t-shirt or keychain but was denied and told "we don't do that". I also own a Jeep I bought a from their Jeep dealership. Soon in the market for my wife a new car and will buy from another local dealer or drive somewhere else. I hate it for the local employees because they are truly helpful and caring.

I saw a very specific vehicle that checked all the boxes I was looking for. Actually I saw many of…read morethese vehicles over dozens of hours of extensive online searches over a few weeks. They were all either out of my budget, too many miles, overpriced... CarGurus led me to DeaconJones Ford in Clinton,NC to a very reasonably priced, great mileage, loaded-options vehicle, with service and title history, accident free, smoke free, you get the idea. I picked up the phone and called to inquire. I was greeted with promptness and professionalism. They immediately answered all my questions and sent me figures within a few minutes! Luby was my contact in sales and it was like talking to a family friend. True gentleman with over 40 yrs experience. I was ready to cut another block with him on the test drive. No pressure, no games, upfront pricing. I had already shopped financing options yet ended up financing through them as well with their competitive rates. Made a scenic 2hr trip down to test drive and hopefully purchase. They had all paperwork ready to go as promised, vehicle detailed, AND a full tank of gas! Again, no games! Sent me everything I asked for beforehand, and it was exactly as described over the phone and ready to go - no pushy upsells on options, etc. General Manager Thao was awesome to work with. I forgot to call my bank beforehand and let them know I was buying a vehicle, so the only delay was on me! It was the best experience I've had buying a car, and I would recommend you start here and save yourself time and headaches. They also had several vehicles that would have worked for me- and I was looking for very specific features. Top notch experience and drove away with a smile- and I never leave reviews!

Crumplers Automotive is great. They are our go to for everything. Richie and his staff are very…read moreknowledgeable and always there to help. They have never done any extra or unnecessary repairs to our vehicles and always call to let us know if they find something that needs to be fixed before they fix it . Highly recommend this business!

This business is untrustworthy, unreliable, unprofessional. Recommend anyone that needs to spend…read moreover 1K to just go to the dealer. Either the guys that work for the owner down right don't care or incompetent. I needed a new engine for my truck, my in law told me about this business since I had just PCS'd back to Bragg/Liberty. I thought the owner was decent and either he doesn't know what his employees are doing, specifically his daughter that works at the cash register or his son that supervises the projects upon completion. After my truck had been worked on, the truck never drove the same. Always stalled with many more issues. During time of warranty, I took the truck back and let them know what issues I had. I was told they fixed the issues but really saw no difference upon return of the vehicle. Since I knew I had just received a new engine, I took the truck to the dealership for a completely different issues thinking that would solve all the issues I was having. After a couple days and different diagnostics, I was told I needed a new engine. I told them that couldn't be when I in fact just had engine work completed. The difference this time was these guys showed me exactly where the issue was and recommended that I didn't get the job complete with them to save money. Upon return to Crumplers, the daughter who I didn't want to deal with due to previous encounter guess my issues wasn't important. Never seen someone eat a meal in your face when trying to resolve an issue. Not only did this lady have a nasty attitude from before now we got rude and customer issue isn't important. The son, called me to tell me after already spending over 8K with them I needed to spend another 700 and that would solve all my issues. I of course stated that he made no sense and what remaining issue he was referring to was connected to the engine. He of course back pedaled and then said well he wasn't there when the engine was out in he came to the project afterwards. Make a long story short these guys are clowns. Wouldn't recommend you get an oil change here. More than likely the oil wouldn't be replaced, hence untrustworthy and unreliable. Already working to ensure they are black listed from service members but I'm sure their local population will support due to convenience of location. Again, if you can, go somewhere else!

What good does it do to put the customer's name on an appointment calendar and not be able to…read moreservice the vehicle when scheduled? This business inconvenienced me, a one hundred percent disabled, US Army Delta Force combat veteran with no apparent concern whatsoever. In addition, the older female receptionist claims to be "very important" in the community. If I treated any member of the owner's family in the manner that I was treated, he would be very upset. I invite the owner to resolve this with me alone, whenever he can muster the self-respect to do so. I welcome the opportunity to teach the owner, what it means to be mindful in respecting others. The sad thing is he seems to be a likable fella, just not very organized, and possibly ignorant, regarding interacting with those outside of a garage setting. The last two individuals that disrespected me in Dunn, NC, either no longer work in Dunn or only on a limited basis. 1SG(R) John Osborn SFQC 3-83 / OTC-18

Do not recommend! Very unprofessional, had to take my car back to them so many times for the same…read moreissue and then he literally charged us $110.75 just because he was angry & thinks he can, because his son works for the Sheriff's Dept , Not justified by any means or he was going to place a lein on my car, the owner has a very bad temper.Run the other way! We are new to the area, Military and were treated in this manner.