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    Audi Burlington

    2.7 (268 reviews)
    Open 8:30 am - 6:00 pm
    Updated 1 month ago

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    I wish there was a ZERO star review. Please check out these screenshots of their ridiculous repair costs before you even agree to have then run a "DIAGNOSTIC". My wife brought in her 2018 Q5 today (5-20-24) for repair of a brake sensor (notoriously wears out BEFORE the pads and rotors) and a brake light warning that intermittently goes on (albeit the actual brake lights are functioning properly). They charged her $209 TWICE (TWO diagnosis fees) that they said would be "applied to any repairs". They gave us no general idea of the cost of fixing these sensors, which we figured would be something around or slightly above the diagnostic costs that are paid up front given that we are telling them the EXACT problem. So what elaborate "diagnosis" protocol is exactly needed in this case ? It is completely unlike saying there is vague "noise" coming from the engine (could be a belt, water pump, etc.). Incredibly, the estimate on the brake sensor was $546.02 (see attached pic- this does NOT include any rotor or pad replacement - believe me , I asked). The estimate on the tail light warning was another $771.20 (see attached pic). Mind you, neither of these sensors and dash lights affects the drivability or safety of the car AT ALL. Of course we DECLINED these services and their ridiculously over-priced charges, which would have run an additional $899 [(771-209) + (546-209)=$899] for fixing poorly engineered sensors and dash alerts. But the ludicrousness does not end there. They also recommended that we fix engine mounts for $2436.15 and do a 60K service for $956.00. The Audi has these periodic service alerts that are annoying, but can be cleared with my OBD2 code reader. I expressed my frustration in speaking to the Audi rep. All he could say was "well, you knew the costs !" Which is completely disingenuous and unfair. It's like ordering a drink at a bar thinking it will be around 25 bucks max and then getting presented with a tab for $200. If you add up all the costs, the dealership was charging us repairs/maintenance that totaled about one quarter of the entire vehicle's trade-in value, for a car that drives completely FINE without any repairs. So we end up driving away paying over $400 for useless "diagnostics" and zero repairs. LESSON LEARNED: DO NOT GO TO A DEALERSHIP FOR ANY REPAIRS. They use inflated costs to pay for all their overhead (like comfy chairs, complimentary coffee in their lounges, administrative costs). FIND A REPUTABLE family-run repair shop that specializes in your particular auto manufacturer. For instance, I love Tosti's auto repair in Framingham, MA for my Lexus IS350 (see my 5-star review). I will never forget taking that car to get a backing plate adjusted at a Lexus dealership and getting charged $303.00. The kicker was, they didn't actually fix it since it went from making a severe grinding noise on a hard left turn to making the same noise on a hard right. Ha ! In the end, Tosti's fixed it with the car up on a lift for under 6 minutes total and charged me nothing.

    Incident #2 - damaged rear bumper

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    3 months ago

    Business will sell you a car but not service it when needed. Wouldn't trust this dealership sales guys are nothing but glorified liars

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    7 months ago

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    9 months ago

    worst experience ever the service department is horrible, rude ignorant management is not so helpful either they're just as rude

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    2 years ago

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    Elizabeth M.

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    3 years ago

    Terrible service , and they charge an astounding $1kw /hr to charge a car ?!? What kind of dealership does this ?

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    2 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    Elizabeth M.

    Thank you for choosing Audi Burlington for the past 5 years, Jim!

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    2 years ago

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    7 years ago

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    3 years ago

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    Review Highlights - Audi Burlington

    I only received outstanding and professional assistance by Peter Matton during the entire buying process.

    Mentioned in 4 reviews

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    Mercedes-Benz of Burlington - Mercedes-Benz of Burlington, located in the Greater Boston, MA area, offers new and pre-owned Mercedes-Benz models.

    Mercedes-Benz of Burlington

    (152 reviews)

    It's been over a decade since there has been a caring Mercedes dealership in the Boston area…read more Mercedes of Burlington has finally assembled the A-team of people that I've been looking for, for service, sales, and parts. All the departments work well together , providing seamless service. In the entire organization, I have never had one negative interaction with an employee.  The facility is state-of-the-art, spacious, and comfortable. There is a beautiful coffee bar, and even a nail/manicure bar. The dealership is dog-friendly. This location also has the first AMG Performance Center in the country. Dealership has events for customers are cool and upscale. The service department has the dream team of master technicians  - more than any other dealership. Every technician takes the time to go over things with customers and answer any questions. Mark Lipizzi,  the shop foreman, one of the techs, Steve Bergeron, a service advisor. Stephen Lopes, the service manager the real MVP has made sure every need of mine as been met.  Lamia Raiss, finance manager, is extremely thorough and finds the best products and solutions when purchasing your automobile.  Gary King the general manager isn't your stuffy stuck up typical boring manager. He is extremely down-to-earth and a true car guy.  The Lyon-Waugh Auto Group is built on giving back to the community, and supporting our community in any way we can. They have great locations for dealerships. Lyon-Waugh personally involved with operations, making sure his customers are cared for and satisfied. Lyon-Waugh has definitely raised the bar for Mercedes dealerships everywhere. Mercedes-Benz of Burlington is the "Best or Nothing"!

    An entire summer of pure hell. Winter-Summer tires swapped…read moreresulted in NON BOLTED TIRES. Traumatic, to say the least. They had me drive off with 4 loose tires and one of them popped, thankfully, resulting in no serious injury. The aftermath of this has left me with bitterness and extreme disappointment. The management in the service department was cold, indifferent and mildly apologetic. In their words "this never happens". SURE, but it did. What ensued after this ordeal was nothing short of a nightmare that consumed so much of my time and energy. Cherry on top? When they returned my car, the person who drove it back to me, crashed it into a pole. I had TWO cars that I did business with at this location. They did absolutely nothing to help rectify the situation and it was obvious to me that they feared litigation and thus were moving slow on purpose. I don't have 5 years to keep my life in lingo but BIG BIG lesson learned: stay away from their service department. Their leadership DOES NOT CARE. I will never forget my first mtg with Dan after the incident, who heartlessly stated "well, you were not hurt". Mgmt and leadership: Perhaps re-consider your brand image especially since client loyalty and trust means nothing to you and you treated my ordeal with such indifference. Front desk and my sales team were always helpful in the past. I'll never return and caution all of you who are considering a MB to go to another location.

    Scott The Car Guy

    Scott The Car Guy

    (18 reviews)

    The car buying process was extremely stressful and overwhelming for me, so much so that at one…read morepoint I gave up entirely. I found myself googling "can you hire someone to buy a car for you?" And that's how I found Scott! He made the process positive, exciting, and absolutely stress free. I cannot imagine buying a car any other way. I was very overwhelmed by all of the car options and had no idea what I wanted. After a brief phone call, Scott was able to narrow down 2-3 cars that would be perfect for my needs. I literally did not have to leave my house one single time. As a nurse who works long hours, and primarily overnights, this was so helpful for me. Scott was very flexible with my schedule. The best part is that he is one of the nicest people, and you can immediately sense his passion for cars and for genuinely wanting to help people and make the car buying process as pleasant as possible. The price for Scott's services is extremely reasonable considering everything that he does for you. He will also make sure to get a very fair price for your car. I have told literally everybody I know about Scott's services, and will continue to recommend him for anybody buying a car. Thank you Scott!!!

    This is a long overdue review of Scott. My wife and I have used Scott twice to replace her cars,…read moreand both times he delivered and surpassed our expectations. We were introduced to Scott by a colleague of mine who also used him and was happy with him. And we remain grateful for that introduction. Looking back, I can see that we continued using Scott for 4 primary reasons: 1- We trust him 2- We value his expertise 3- We enjoy working with him 4- We don't have time to handle getting new cars ourselves. We first used Scott in 2021. After reviewing what my wife wanted in her X5, he rightly advised that we go with a custom build. Scott handled everything from the negotiation of the deal to placing the order to finalizing the documents which we simply DocuSigned before the car was delivered to our home. Throughout the process, Scott tracked the progress of the car build and kept us updated, and my wife was extremely happy with the car she ended up with. Despite the car being a custom build, Scott was able to get it at 9K below MSRP at a time when car prices were already starting to get somewhat crazy. Scott's involvement didn't stop with the car delivery. The car had some tree sap on one of the mirrors, and he ensured the dealer took care of that as well. The second time we used Scott was toward the end of 2023. The last few months of 2023 were trying for us as a family with the loss of my father, then a close uncle, then our dog, and then my wife's stepfather. Those losses combined with our jobs made it difficult for us to work with Scott with much lead time. We ended up asking him to find my wife a 2024 X5 matching a specific build and he literally had days right before Christmas to do it. And he DID it. This time, the new car was again 8-9K below MSRP. And Scott again took care of handling everything from finding the car which he did in a weekend, to negotiating the deal, to finalizing the documents for us to DocuSign, and finally ensuring the car was delivered again to our home. With everything we had going on in our lives and our jobs, I can say without the shadow of a doubt that if it weren't for Scott, my wife would not have been able to get a new car by end of 2023. We highly recommend Scott, much like he was highly recommended to us. And we are grateful for his good nature and calm dealing with our constraints in 2023 because we know that couldn't have been easy for him. In a world where everything is inflated, Scott is one of the few exceptions where the value you receive far outweighs the fee you pay.

    Audi Burlington - car_dealers - Updated May 2026

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