While I have received courteous service, both times I had to go here it was because it was Friday evening after work and this was the only area Urgent Care open. That being said, they were prompt and courteous and communicative.
However, both times I visited, the bio-tests that were performed at the labs afterwards were excessive. The last time I visited I complained about their "extra" tests, and told the doctor that I did not want extra tests because extra tests means extra cost. It was very clear that my condition did NOT merit the extra tests, and I was not informed of the extras even though I SPECIFICALLY ASKED WHICH TESTS WOULD BE PERFORMED. The additional tests amounts to 50% of my bill. I have a very high deductible and am paying 100% of the amount for these tests after insurance contract adjustments.
I complained and was "audited" only to be told that the charts matched the tests... well of course! My complaint wasn't about the lab, it was about the doctor. They completely blew me off and offered nothing substantial in remediation.
ONLY GO HERE IF YOU HAVE TO. In fact, beware of Sutter's policies regarding prices and tests... they are excessive, and that is how they make their real money - so for them it is "business as usual". read more