This place saved my life. I'm not exaggerating! After our car was damaged rendering it un-drivable, we were taken by the tow truck driver to this incredible refuge. Every front desk staff member I have interacted with (at least 4-5 of them) was as helpful as possible. They helped me communicate with the tow company in French, the car repair place also in French, and rental and bus alternatives in French as well. They helped order taxis when we needed to get around because we didn't have a car. They printed my bus tickets for me. They let me use the phone to make calls to sort things out and helped me get in touch with my insurance company. They were accommodating when we needed to come back and stay extra nights when the car was still not fixed. Everyone here was so friendly and the hotel itself is really quaint and beautiful and the rooms are very comfortable. I would definitely make this my first choice on any return trips to the Saguenay/La Baie area. Thank you, Auberge Des 21: you made our difficult situation much easier by taking some of the stress out of it for us and being so unbelievably helpful and friendly :) read more