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Atwood House

4.3 (6 reviews)
ModerateHotels
Open • Open 24 hours

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Holiday Inn Express Chillicothe East - The room...

Holiday Inn Express Chillicothe East

(28 reviews)

$$

I requested a refund for my recent reservation at the Holiday Inn Express here in Chillicothe Ohio…read morefor March 13th through 15th, which I booked through Expedia. My family and I booked the room specifically so our children could enjoy the pool over the weekend. We are local, so the pool was the only reason for our stay. When we arrived, the front desk staff completed the check-in process and only afterward informed us that the pool was closed. Had we been told this before checking in, we would not have proceeded with the reservation at all. Because the pool was unavailable, we stayed in the room for less than an hour while trying to resolve the issue. The front desk told us they could not cancel since the booking was through Expedia, so we contacted Expedia directly. Expedia reached out to the hotel, but the hotel declined to issue a refund even though we did not stay and primary amenity we booked for was unavailable. Charging nearly $300 for a stay we could not use is unfair, especially when the lack of disclosure prevented us from making an informed decision. We would have never checked in had we been told the pool was closed. I have stay at this hotel many of times and have never had issue this time however was different. The pool was the reason i left however, i was upset already because when we arrived she said there was a 250 deposit which I have never had to pay all the other time we stayed and she was going to cancel then and I said no ill figure it out however if she would have informed me the pool was close before checking us in I would have let her canceled. The woman wasnt friendly either. I was also informed they are under new management. Explains why it is going downhill.

Manager is really rude and unwilling to assist guests when her team members make billing errors…read more There is mold in the rooms and the ice machine.

Atwood House - hotels - Updated May 2026

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