Had a wonderful experience with Dr Castillo and staff. I…read morehad a very specifis issue and they handled it superbly Great environment and service Joanne smith

I had a very uncomfortable and concerning experience with this dental office and would strongly…read morecaution others before going here. I scheduled a new patient appointment approximately two months in advance. Prior to being seen, I was encouraged to enroll in the office's dental membership program months before my actual visit, which was unusual and, in hindsight, appears financially motivated rather than patient-focused. The appointment lasted close to two hours, yet I only spent approximately 20 minutes with the dentist. During that time, the dentist made unsolicited and unsubstantiated claims about my overall health, stating she could identify "gut issues" based on my appearance. She then strongly pressured me to see a specific outside provider charging approximately $1,600 per visit, and implied that any dental treatment would fail if I did not follow her recommendation. This was inappropriate, outside the standard scope of dental care, and presented in an alarmist and coercive manner. The interaction was distressing enough that I left the office in tears. After my appointment, I attempted multiple times to obtain information about my X-rays, recommended treatment, and an estimate of costs. I called the office approximately 10 times, and each time I was told that staff were unsure and would follow up, but I never received a clear response. I was eventually told that this information could not be provided over the phone, which had not been communicated to me previously. The lack of clear communication and inability to provide basic information about my treatment plan added to the overall confusion and frustration. Following this experience, I attempted to cancel the membership. My written cancellation request was ignored, and my card continued to be charged. I was only able to stop the charges by contacting the third-party provider (Clerri) directly. Only then did the office acknowledge the cancellation. I was not provided with any information indicating that cancellation had to be completed through a third-party provider, and this requirement was not clearly communicated to me. Even after cancellation, the office continued to send repeated messages attempting to schedule appointments, despite no indication that I wished to return. Subsequently, I was told I was responsible for paying the full cost of services (cleaning and X-rays) that had already been covered under the membership plan. When I requested written documentation or a policy supporting this retroactive billing, none was provided despite multiple requests. Attempting to charge patients for previously covered services without a clearly disclosed policy raises serious concerns regarding billing transparency and fairness. I did not receive or sign any documentation clearly stating that this was a yearly membership or that I would be financially responsible for the full cost of services if I chose to cancel early. The office also indicated that they would send the disputed balance to collections, despite not providing documentation supporting the charge. Additionally, the office failed to provide my dental records, including X-rays, after I requested them. The office indicated that records would be released once the balance was resolved, suggesting that access to records may be contingent on payment. Overall, this experience raises significant concerns regarding ethical standards, billing practices, and respect for patient rights. I would strongly advise others to exercise caution before seeking care at this office.

My family and I are new patients and are very happy with the practice. The office staff is…read morewonderful and have made us feel welcome and comfortable at each visit. Dr. Kapoor is very caring, gentle and is very good at explaining the process. They definitely go above and beyond! I would highly recommend this practice.

I have spent 30 years with Dr Barner and his son. I was hesitant about staying when I heard the…read morepractice was bought by Dr.Kappor. I considered switching practices and went for my annual cleaning with Dr. Kappor's hygienist. They provided the most thorough cleaning and examined each tooth. Today ,I went for a crown replacement. I can't say enough about the kindness and care both Dr. Kappor and his assistant showed during the procedure. I would highly reccomend this practice is you are looking for professionalism, efficiency and and an overall great experience at the dentist. The staff is wonderful and always available!! Honestly, I don't think you will find a better dentist in the area!!

I went to mark a few times now . my last visit was for a cavity he was suppose to take care of ,…read moreinstead he grabbed a long stick kind of q tip and applied some kind of medicine on my gum, and said we will see how this goes ! went back had X-rays done and that same tooth The cavity was worse! went to dr Ruby and she took care of the cavity and said it's close to The nerve now and hopefully won't need a root canal . which in my opinion should of been taken care of with mark but for some reason didn't want to do it ! seems to be all about the money . a root canal is a lot more money than a cavity fill ! just saying .

i went to Dr Mark Paolucci for an abscess. I was evaluated by Dr Ruby and was told that it could be…read moretreated with a root canal to save the tooth. But Dr Mark didn't want to be bothered since it was "5:00 and he wanted to get home for dinner and it would inly last a couple of years anyway "...he literally said those words to me. He convinced me to let him pull it. TERRIBLE experience. I later went back for swelling and pain which he proceeded to blame me for, even though I was following post care instructions. He was very rude saying I have to keep it clean and stay away from mexican food (which I do not eat). i later found a piece of tooth in the hole which I saved and went back. he didn't want to aee the tooth fragment and wouldn't even look in my mouth. He is terrible and narcissistic. Do not go to him!

Horrible! I thought this was going to be an affordable fix to my small problems. This dentist and…read morehis collegue ruined my teeth and it's been costing me thousands to undo all his work. All my fillings popped out after a few days & weeks. All 3 of my (unnecessary) root canals have to be removed. every time I left the office from having work done, a different tooth would be broken from his sloppiness. I have mercury poisoning from things being done wrong. I had almost perfect teeth before this, minus a few small cavities that needed to be fixed.

Been going to him for several months. I think I died and went to heaven. In my over 60 years I have…read morehad both the good and bad fortune of using many of them. For over a year I have used Well One. Their PC's are fine, dentist, at least this last one was the dentist from hell. She caused much damage. I contacted Dr. Merjirk. He took me in the same day. Wow! It has taken him several months to fix what that other person did. He is gentle, kind, understanding, patient, intelligent, I just can't say enough about him. Thank God I found him and God bless him.

This is THE place! Love the therapy dogs and the vibe. Everyone is excellent and I feel very…read moresupported and well cared for!

had to see another dentist to be seen for an emergency, this also happens to be on the same day I…read morehad an appointment that was cancelled for not confirming, they still won't fit me in. Had to go to my primary care doctor who referred me to someone who could see me that day MY NEW DENTIST

When I moved to RI, I found Capitol Hill Dental on Smith Street in Providence, RI through my…read moreinsurance. The office was conveniently located and walkable distance from my apartment. There is also a small parking lot in the back. When I enter the building, I go downstairs for general dentistry. There is a small waiting room with a few chairs and the hygienist will bring you back to the room when ready. I never had to wait more than 5-10 minutes before meeting the hygienist. From February 2022 to September 2024, I went to Capitol Hill Dental for all my dental visits mostly for just cleaning and exams. The front desk staff and hygienist were always very friendly and we had great conversations. My teeth came out clean and were healthy. During my visit in September 2024, the staff informed me that next month Corporate has moved the general dentistry dentist and hygienist to another office and this location was going to be closed. They offered me to make my next appointment in that other office in Johnston or Scituate or to change dental offices. I decided to look for another dentist office in Providence since it is more convenient.

Love the new office. It's very clean and the technology is up to date. Dr Siler and her staff are…read moresuper friendly and knowledgeable. I've been getting my dental work done for many years and never had a problem.

Wish I had come here years ago!!! My husband has been a client of Dr. Yousef for several years. He…read morenormally goes for cleaning and hasn't been to too many dental offices in his lifetime. He used to be one of those people who avoided seeing the dentist unless there's pain. He thinks they're all the same, but they're not! My previous dentist would point out certain problems, like a chipped tooth and receding gum lines but never bothered to suggest any treatments other than an expensive mouth guard to keep me from grinding my teeth at night. It really annoyed me that he made a joke about my chipped tooth. One of my fillings started to wear down and became sharp like a dull saw. Luckily my previous dental office had a long wait for openings and I managed to book an appointment with Dr. Yousef for an earlier appointment! After a cleaning and assessment, he noticed my chipped tooth, receding gum line and immediately had treatment plans in mind. Dr. Yousef fixed my chipped tooth, smoothed down my chain saw molar, and filled in the deep recesses of my receding gum lines, which would avoid Gum Graft Surgery in the future. He did all of this in less than one hour!!! I was amazed!!! Also, I love that he's polite and respectful and doesn't make stupid jokes like my previous dentist, even though he's not a very talkative man. Btw...I opted for no local anesthesia because I hate having a numb mouth for hours. I really appreciated how gentle, quick, and efficient he was. The dental hygienists and front desk people are also very nice. Highly recommend Family & Cosmetic Dentistry!

Very poor customer service. Tried to make a first time appointment was told that my insurance was…read morenot active that they could not find it. I proceeded to call and verify with my carrier as it has been used numerous times before and has processed many claims. Verified my information offered to drop off my member services card and was given a rude answer that they could not do anything. I tried to hang up and maybe get another operator to give my information over to perhaps my name was incorrectly spelled instead this person had the same attitude claimed they heard me "badgering" their coworker. Just very rude in general. Poor customer service skills.

Unfortunately, dentists and hygienists do a poor job of doing a "periodic exam". At this office,…read morethey charge $55.00 for this service every time I get my teeth cleaned. They do not look all over my mouth, tongue and throat like I have seen in a NIH pamphlet- https://www.nidcr.nih.gov/sites/default/files/2017-09/detecting-oral-cancer-poster.pdf and an ADA video- https://www.youtube.com/watch?v=7mv073MJzlg If you charge the exam fee, do the job thoroghly.

Top of the line, clean facility with kind and caring staff! Always a great experienceread more

This is BY FAR the best dental practice around. 100%…read morerecommend it here! They are clean, kind and accommodating- I now feel calm and confident when I have an appointment. My family has been going here for YEARS and I am so happy I finally decided to switch to this practice as well. Just know when you are here , you are in good hands !!

I honestly cannot say enough praise about this practice. Dr. Paolucci and his staff are kind,…read morecompassionate, knowledgeable, and professional. I have extreme anxiety when visiting the dentist (my bp is literally 149/90 on arrival every time) but he always puts me at ease. He is extremely patient and explains the procedure step by step, often asking if I'm doing okay. I've had fillings, crowns and cleanings done by him. I recently had a root canal and can honestly say it was pain free. The endodontist Dr. Tran was amazing. He was assisted by two dental assistant during the procedure. I would highly recommend Dr. Paolucci and his associates.