There are a lot of things to say about this place, and I waited a few months after canceling my…read moremembership to make sure my opinion was based off facts and not just feelings in the moment.
Firstly and mainly, the cost vs. the services received is simply not fair. They expect you to pay 150 a month, totaling 1800 a year, for a grand total of 4 visits. That's it. When asked why they think having patients pay 1800 for 4 hrs of their time was moral/fair, Jennifer's response was that 'I don't decide the cost' and 'no other members have a problem with it'. Ok?? You have been working with the practice for over 10 years and you claim you don't have any power? And what do other members have to do with me? If they have money to waste or don't think about their finances in a responsible manner, that's their problem. Subscriptions that do not provide a continuous service for continuous payment should be illegal. You do not get to have free money from us when you provide VERY limited service in return. They claim they're an alternative to insurance, but they're worse because they cost the same or more while also expecting you to have a real doctor through your insurance for the things they cannot/will not help you with.
The more expensive, unlimited plans arent worth it either bc you will not need more than 1 appt per month. Why? Because this practice is very limited in not only what they're willing to do but also what they're capable of doing. During the discovery call, I made sure to ask if they had a problem prescribing medication. They said no. Several months in and they refuse to refill a simple, light-weight prescription they knew was helping me to sleep. Apparently, maintenance members cannot get monthly prescriptions. They wanted me to pay them more in order to get them to ignore their dislike for medications. I paid $50 for an online doctor and got the prescription in less than 30 min, but my actual practice wasn't willing to do it for 150. This was after their natural alternative gave me horrible acid reflux. You knew I couldn't take your supplement because it caused me pain, but you're unwilling to give me the medication to tide me over until I was better? You are not moral.
As for what they're capable of doing, it's not much. They heavily focus on supplements, and that's mainly for relatively simple and easy to fix issues. AKA, if youre normally healthy but have some problems, they MIGHT be able to help you. But if you have chronic issues, they CANNOT HELP YOU. They childishly do not want to acknowledge that real, chronic issues exist that cant be naturally supplemented. Their methods of helping will most likely not help much or at all because supplements, at least the limited # of ones theyre aware of, just aren't strong enough to. They also wanted dietary changes like reduced dairy and grains. Dairy and grains have never been an issue for me and it's such a privileged, white person thing to blame perfectly healthy forms of food for your health. If anything, american food processing and overconsumption are the problem, not dairy.
The vitamin d, probiotics, various digestion aids, omega 3 oil they had me buy did nothing to help me. I already told them that probiotics didn't work for me, but they still insisted. The prebiotic I found on tiktok, however, immediately gave me relief. The only thing they gave me that worked, magnesium, i had already planned on getting because of tiktok.
Which is my next point; any help this practice can give you for 150+ a month, you will get for FREE on tiktok. Tiktok helped me with multiple issues, which this practice couldn't begin to aid. My acid reflux was fixed by drinking apple cider vinegar, a cheap, natural remedy i learned from a tiktoker. What did they want me to do? Buy expensive, useless probiotics and digestion aids. They don't have the knowledge to give real, affordable help, even for non-chronic issues. They can't even give a flu shot or other basic things a normal, cheaper doctor's office can give. They dont answer ANY phone calls and their 'receptionist' who isnt actually ever at the practice and works from home is pretty bad at her job, because she doesnt answer online messages in a timely manner and isn't knowledgeable in general, even pertaining to the practice. When talking to her, it feels like I'm talking to a bot. Their website is also outdated and annoying to use. Do not give them your money.
