The lack of communication and unprofessionalism that was displayed by Kit was unreal. We won several items in an auction last week via online bidding. We were very clear and up front about our desired pick up date/time. We were assured it could be accommodated and we made arrangements to arrive tomorrow(Saturday). We called to confirm today(Friday) and were told the seller made a change and needed the items out earlier. There was ZERO and I mean ZERO communication to us of this change. We had to contact and find out about this change ourselves. Now our items are gone. Had we had proper communication different arrangements could have been made for an earlier pickup date/time. In addition to us losing our items we are having to short notice cancel an AirBnb(lost money). Two of us took off work to make this trip(lost money). While we were refunded for the items, I want it understood very clearly that this kind of poor work performance has negative effects for people. Now, I would hope that Kit's performance during this interaction does not reflect the performance of the company as a whole. My suggestion would be to have a talk with Mr. Kit about his work performance and contact us about how this can be made right. FYI, a text from Kit does not constitute making it right. read more